Okay

Public Tickets

Hemant Thakral Unable to upload themeClosed General Help on the Theme   Updated September 22, 2021 at 1:33pm   4 Most recent comment from Alexandre Dubois:Hi Hemant, You can download the Sonaar theme from your Sonaar Account. Login at https://sonaar.io/login then go to My Account > Licenses > View Details and Downloads. Joe Riedl Player is not playing when logged outClosed MP3 Audio Player Plugin   Updated September 21, 2021 at 5:50pm   4 Most recent comment from Max:you are welcome GertJan van Schuppen "reset" templateClosed General Help on the Theme   Updated September 21, 2021 at 3:24pm   2 Most recent comment from Max:What I always recommend when using a new WordPress theme is to develop the "new" website on a staging server with a fresh copy of WordPress. So start with a clean copy of WordPress, install the them ... Paul Bell Problem with the player pluginClosed Troubleshooting the Theme   Updated September 20, 2021 at 5:38pm   5 Most recent comment from Alexandre Dubois:Thanks Paul, This will be fix in the next theme update Alex Lykesas Disable autoscroll on woocomerceClosed Troubleshooting the Theme   Updated September 20, 2021 at 3:07pm   4 Most recent comment from Alexandre Dubois:I have fixed the issue directly in the theme core. Maybe you have to clear the browser cache. Marcus Podcast and social media linksClosed General Help on the Theme   Updated September 20, 2021 at 1:43pm   6 Most recent comment from Alexandre Dubois:Hi Marcus,You are problably using th http://www.blacklegacies.com/ (HTTP) rather than https://www.blacklegacies.com/ (HTTPS). Please try with this link on your mobile and tell me if the player wo ... Yorman Mobile design guidanceClosed General Help on the Theme   Updated September 20, 2021 at 2:41am   3 Most recent comment from Yorman:It was varnish cache. After purging it everything syncs up correctly.Thanks! Michael Mp3 pro crashedClosed MP3 Audio Player Plugin   Updated September 18, 2021 at 12:49am   1 Most recent comment from Michael:Sonaar mp3 crashed and the playlist completely vanishes while I was testing it! I am on a deadline! Need a fix! Is this a bug! Is this fixable?Never seen anything like this before!! Robert Parsons Need drag and drop support to re-order tracks in playlistsClosed MP3 Audio Player Plugin   Updated September 17, 2021 at 4:07pm   6 Most recent comment from Manuel Echevarria:I think it will be very helpful to have such a feature. I need to reorder more than 50 items in multiples playlists and it will be good to have an easy way to do it. Svetlana Publishing categoriesClosed Troubleshooting the Theme   Updated September 17, 2021 at 1:42pm   6 Most recent comment from Alexandre Dubois:Hi Svetlana,The menu is hidden because the option "hide header and menu" is enablehttps://d.pr/i/oDE0YU.About the margin issue, are you able to guide me step by step the way to see this issue Alex Lykesas Music Grid Title OverlapsClosed Troubleshooting the Theme   Updated September 17, 2021 at 1:11pm   4 Most recent comment from Alexandre Dubois:You are welcome Alex Lykesas Change Menu Nav ColorClosed Troubleshooting the Theme   Updated September 16, 2021 at 8:50pm   2 Most recent comment from Alexandre Dubois:Hi Alex, Yes you can do that.You can set a default color to wp-admin>theme options>menu optionsAnd you can also overwrite the default color in each page setting.Please read this article https://sonaar ... Maria Constantinou Music Player compatiblityClosed MP3 Audio Player Plugin   Updated September 16, 2021 at 2:51pm   2 Most recent comment from Max:Hi,We can do something close. Please check this example of what we have done with our plugin: https://beatstore.sonaar.io/rebirth/For Soundcloud, you cannot play Soundcloud files into a custom audio p ... Deborah Jordan-Buriel Child themeClosed General Help on the Theme   Updated September 16, 2021 at 2:33pm   4 Most recent comment from Alexandre Dubois:No worries about all those custom css you did in the wordpress dashboard. Those code are not saved in the theme files. They are saved in the database. You can activate the child without any worries. C ... I. Jonas Hide Track NumbersClosed MP3 Audio Player Plugin   Updated September 16, 2021 at 1:57pm   2 Most recent comment from Alexandre Dubois:Hi Jonas, You can use this custom css code to hide them.sr-playlist-item .track-number .number {display: none;}If you dont know where to add this, please go to wp-admin>appearance>customize>addition ...