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Public Tickets

John Kotyk Pro Plugin Not PlayingClosed MP3 Audio Player Plugin   Updated September 7, 2021 at 2:45pm   4 Most recent comment from Max:You are welcome Alex Lykesas Woocommerse IssueClosed Get Started with the Theme   Updated September 7, 2021 at 2:25pm   6 Most recent comment from Max:Unfortunatelty, making a page load in Ajax is pretty tricky in WordPress because of all the third party plugins that use their own loading technic. So at some points, even if a AJAX plugin would exist ... Kirk Peter My Sonaar Beats Theme not Showing RightClosed General Help on the Theme   Updated September 7, 2021 at 2:19pm   2 Most recent comment from Max:Hi,looks like the page is set in classic mode (not elementor). Edit your page in wp-admin > pages and click in the upper button Edit in Elementor. Then save it.tell me if it works. Tony Mitchell I have no access to the theme I purchased.Closed Get Started with the Theme   Updated September 6, 2021 at 3:11pm   2 Most recent comment from Max:Hi,As shown in the first video tutorial, what you are telling me is that you cannot download the theme in your sonaar.io account > My Account > Downloads? what error message do you have? Shawna Leady Activation KeyClosed Get Started with the Theme   Updated September 6, 2021 at 3:09pm   2 Most recent comment from Max:Hi,you can manage your activated sites by login at https://sonaar.io/login then go to My Account > Licenses > Manage Sites. see screenshot https://d.pr/i/j01l29 Daron Otwell Episodes not loading when returning to home page.Closed General Help on the Theme   Updated September 3, 2021 at 1:44pm   4 Most recent comment from Alexandre Dubois:You are welcome Julia MP3 player out of work and not visibleClosed MP3 Audio Player Plugin   Updated September 2, 2021 at 3:53pm   10 Most recent comment from Max:Please read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/ Svetlana How to add a category to a page.Closed General Help on the Theme   Updated September 2, 2021 at 2:24pm   5 Most recent comment from Svetlana:Thank you. We do not understand each other and I will do it differently. I will make a category in the menu instead of a page. The topic can be closed. GertJan van Schuppen Font on computer and mobileClosed General Help on the Theme   Updated September 2, 2021 at 1:51pm   4 Most recent comment from Alexandre Dubois:Hi, No option is available in the theme option but you can use a JS fucntion.Please go to wp-admin>theme options>custom css/jsAnd add this code in the custom JS field(not the custom css field)IRON.res ... Mattia Montesanti How to set up a song for the album sliderClosed General Help on the Theme   Updated September 1, 2021 at 3:24pm   2 Most recent comment from Alexandre Dubois:Please read this documentation https://sonaar.ticksy.com/article/13946/ GertJan van Schuppen Playlist on mobileClosed Troubleshooting the Theme   Updated September 1, 2021 at 3:16pm   2 Most recent comment from Alexandre Dubois:Hi, Please add this custom CSS:@media screen and (max-width: 767px) {.srt_player-container .iron-audioplayer .track-number{padding-left: 0px;}} Viet Nguyen How many events per page not workingClosed Troubleshooting the Theme   Updated September 1, 2021 at 3:12pm   2 Most recent comment from Alexandre Dubois:Hi, You have to go to wp-admin>settings>readingAnd increase the "Blog pages show at most" opiton. Castro WoocommerceClosed MP3 Audio Player Plugin   Updated September 1, 2021 at 2:09pm   4 Most recent comment from Max:Bien à vous!,cordialement Yannick Gallist Music loops since last updateClosed MP3 Audio Player Plugin   Updated August 31, 2021 at 1:18pm   10 Most recent comment from Alexandre Dubois:Hi Yannick, Yes the update will include both fix Jeffrey Shoutcast Streaming AudioClosed General Help on the Theme   Updated August 31, 2021 at 12:13pm   2 Most recent comment from Max:Hi Jeffrey,Correct, we dont connect to the icecast API so we cannot retrieve the metadata. We only stream/fetch the media file in real-time.