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Public Tickets

mark Install IssueClosed Troubleshooting the Theme   Updated August 22, 2021 at 3:41pm   7 Most recent comment from Max:Excellent ! We will make the importer compatible to PHP 8 in a couple of weeks Jens Bayer Click on Image of MP3 --> Link to ProductpageClosed MP3 Audio Player Plugin   Updated August 22, 2021 at 3:33pm   2 Most recent comment from Max:Hi,Unfortunately we don't have this option/feature available. it's not possible at this time. If other users request this feature, we will add it to our roadmap for sure. George McCormack making the listen button on the slider just play the music on the music playerClosed General Help on the Theme   Updated August 22, 2021 at 3:30pm   2 Most recent comment from Max:Hi,See Option B in this article where it tell you how to link the sticky player with a slider button: https://sonaar.ticksy.com/article/12401 Jens Bayer MP3 Title & Interpret seperatlyClosed MP3 Audio Player Plugin   Updated August 22, 2021 at 3:28pm   2 Most recent comment from Max:This would require adding custom fields to your post. This would require some customization and third party plugins such as Advanced Custom Fields. Unfortunately, providing support for customization i ... Jens Bayer Wav FilesClosed MP3 Audio Player Plugin   Updated August 22, 2021 at 3:27pm   2 Most recent comment from Max:Hi,you can use wav files but a lot of internet browser does not support them. WAV files are usually not compressed and optimized for the web. they also load very slow on mobile phone.While they might ... David Wong how do i remove beat stars button on the right side of the websiteClosed General Help on the Theme   Updated August 22, 2021 at 3:25pm   2 Most recent comment from Max:Hi,edit your header template in WP-Admin > Header & Footers To learn more on headers, menu, mobile menu editing with Elementor, see this article https://sonaar.ticksy.com/article/16966 Keenan Music Player won't play music, and I cannot edit the color scheme or anything.Closed MP3 Audio Player Plugin   Updated August 22, 2021 at 3:24pm   3 Most recent comment from Max:Hi @Keenan, Have you also updated the free version ? Both free and pro version must be up to date.If it does not work, please send us access to your WP-Adminin private comment and we will gladly chec ... Filali Order Playlist In Slider/music columnsClosed General Help on the Theme   Updated August 17, 2021 at 9:58pm   6 Most recent comment from Mark Simkiss:Filali, voici le screenshot... Svetlana Add player doesn't workClosed Troubleshooting the Theme   Updated August 17, 2021 at 2:44pm   7 Most recent comment from Svetlana:Thanks. Everything worked out Esther Molenwijk Social icons side functionClosed Troubleshooting the Theme   Updated August 16, 2021 at 8:07am   25 Most recent comment from Esther Molenwijk:Thanks for all youre help Alexander.  it's working now. George McCormack photo Gallery Change imagesClosed General Help on the Theme   Updated August 15, 2021 at 10:15pm   2 Most recent comment from Max:Hi,edit the essential grid by going to WP-Admin > Essential GridTo learn more about Essential Grid, here's the full documentation: https://www.themepunch.com/support-center/essential-grid Xavier Satorra Mobile MenuClosed Get Started with the Theme   Updated August 15, 2021 at 3:01pm   2 Most recent comment from Max:Hi,There is a design for the desktop menu, and another design for the mobile menu. You can have much more control over your header this way. To learn more on headers, menu, mobile menu editing with E ... Sudhir Poonipershad Video listClosed General Help on the Theme   Updated August 13, 2021 at 6:54pm   2 Most recent comment from Alexandre Dubois:Hi there,Our video post doesnt have the option to use a self host video. You have to use a platform as youtube. David Arkenstone lost site Emergency!Closed Troubleshooting the Theme   Updated August 13, 2021 at 4:56pm   2 Most recent comment from Alexandre Dubois:We have answered you on messenger. I hope everything will be fixed soon. David Arkenstone lost site Emergency!Closed General Help on the Theme   Updated August 13, 2021 at 4:55pm   2 Most recent comment from Alexandre Dubois:We have answered you on messenger. I hope everything will be fixed soon.