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Public Tickets

Mattia Montesanti Activating theme licenseClosed Get Started with the Theme   Updated August 31, 2021 at 11:58am   18 Most recent comment from Mattia Montesanti:Thanks, you solved my problems!Best regards, Mattia. Juan Kurtis Subscription QuestionClosed MP3 Audio Player Plugin   Updated August 30, 2021 at 3:40pm   2 Most recent comment from Max:Hello Juan,Thanks for reaching out.The Theme Lifetime Membership does not include the MP3 Audio Player Pro plugin. The MP3 Audio Player Pro is a standalone plugin that can be used with any other WordP ... Reggie Hester mp3 player pro insallationClosed MP3 Audio Player Plugin   Updated August 30, 2021 at 2:51pm   3 Most recent comment from Alexandre Dubois:Hi Reggie, First, the "mp3 player" and the "mp3 player PRO" have to be installed and activated. https://d.pr/i/xbJ9jCAnd go to wp-admin>MP3 Player>license,  to activate your license.See here Pieter WP RocketClosed Troubleshooting the Theme   Updated August 30, 2021 at 2:34pm   2 Most recent comment from Alexandre Dubois:Hi Pieter, In the WP Rocket settings, please disable the JS and CSS minify options.Here our documentation about the optimizationhttps://sonaar.ticksy.com/article/13839/ Eric Rodriguez IG Feed Generating ErrorClosed General Help on the Theme   Updated August 30, 2021 at 10:34am   6 Most recent comment from Max:Hi This is due to the latest Elementor plugin update 3.1x. Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ... Vincent Show Sonaar MP3 on Archive ProductClosed MP3 Audio Player Plugin   Updated August 27, 2021 at 4:03pm   6 Most recent comment from Max:You are welcome  Daron Otwell Podcast Import with PHP 8Closed Podcast Help on the Theme   Updated August 26, 2021 at 9:13pm   5 Most recent comment from Daron Otwell:Thank you so much. I really appreciate your help! C. Carton 3 questionsClosed Podcast Help on the Theme   Updated August 26, 2021 at 4:40pm   8 Most recent comment from Alexandre Dubois:You are welcome Xavier Satorra Downloading zip and pdf files from MediaClosed General Help on the Theme   Updated August 26, 2021 at 4:13pm   2 Most recent comment from Max:Hi,If its a server error, you might want to check directly with your hosting provider to see if there is any server-side error. They should have more details about the error in their backend. Joeffrey Full Color "Cinematic Wordpress"Closed General Help on the Theme   Updated August 26, 2021 at 2:09pm   2 Most recent comment from Max:Hi Joeffrey,You can change the colors through the global elementor color system. see screenshot https://d.pr/i/2I9zTVplease note that you might have to review all your pages to make sure the colors i ... Jonathan The execution failed. Please check error.logClosed Troubleshooting the Theme   Updated August 26, 2021 at 2:06pm   9 Most recent comment from Max:@john thanks for reaching out. could you please open your own ticket about this issue and we will gladly check this for you Vincent segneriClosed MP3 Audio Player Plugin   Updated August 26, 2021 at 1:25pm   11 Most recent comment from Alexandre Dubois:Hello VincentIn fact when I have visited you site, all templates was already imported, so maybe you have succeed to import them or maybe my teammate Maxime dit it.About the vertical shop page, do you ... Barbara player bar paddingClosed Troubleshooting the Theme   Updated August 25, 2021 at 3:21pm   5 Most recent comment from Barbara:I should publish it later today and will send you the url then.  If I publish it now while still in draft, an email notification sends out the post to my entire subscribers list and auto posts to Twi ... Vincent player positionClosed MP3 Audio Player Plugin   Updated August 25, 2021 at 2:15pm   2 Most recent comment from Max:Hi,you can set the sticky player to be smaller by selecting this option: https://d.pr/i/ON1OXGbut we don't have settings to set your own height. This would require custom css and might not work ... Sixto Fernández Olloqui playerClosed MP3 Audio Player Plugin   Updated August 24, 2021 at 3:03pm   5 Most recent comment from Pitoum:Oh I see, I'm on a dev server so the url is not the same as the stream.I'll check that.Thanks!