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Public Tickets

Jonathan The execution failed. Please check error.logClosed Troubleshooting the Theme   Updated August 26, 2021 at 2:06pm   9 Most recent comment from Max:@john thanks for reaching out. could you please open your own ticket about this issue and we will gladly check this for you Vincent segneriClosed MP3 Audio Player Plugin   Updated August 26, 2021 at 1:25pm   11 Most recent comment from Alexandre Dubois:Hello VincentIn fact when I have visited you site, all templates was already imported, so maybe you have succeed to import them or maybe my teammate Maxime dit it.About the vertical shop page, do you ... Barbara player bar paddingClosed Troubleshooting the Theme   Updated August 25, 2021 at 3:21pm   5 Most recent comment from Barbara:I should publish it later today and will send you the url then.  If I publish it now while still in draft, an email notification sends out the post to my entire subscribers list and auto posts to Twi ... Vincent player positionClosed MP3 Audio Player Plugin   Updated August 25, 2021 at 2:15pm   2 Most recent comment from Max:Hi,you can set the sticky player to be smaller by selecting this option: https://d.pr/i/ON1OXGbut we don't have settings to set your own height. This would require custom css and might not work ... Sixto Fernández Olloqui playerClosed MP3 Audio Player Plugin   Updated August 24, 2021 at 3:03pm   5 Most recent comment from Pitoum:Oh I see, I'm on a dev server so the url is not the same as the stream.I'll check that.Thanks! Paul The link you followed has expired. download is not installingClosed Troubleshooting the Theme   Updated August 24, 2021 at 2:52pm   4 Most recent comment from Alexandre Dubois:Great! Well done. Please let us know if you need our assistance. Roger Help with ThemeClosed Troubleshooting the Theme   Updated August 24, 2021 at 2:10pm   8 Most recent comment from Alexandre Dubois:Hello Roger,The element selected on your screenshot is a "column" element.You can change the column width below the "layout" tab.See here. You can add a new column before, to move this column to the ... Sophie Laliberte Different colors in multiple playlistsClosed MP3 Audio Player Plugin   Updated August 23, 2021 at 4:57pm   8 Most recent comment from Max:Merci Sophie ! a+ Fitz Patton Can't remove featured imageClosed Troubleshooting the Theme   Updated August 23, 2021 at 3:35pm   3 Most recent comment from Fitz Patton :Thanks man!!!! Great! Beautiful work. Hope the new element or update hasn't created too many headaches for you. Fitz mark How to edit edit Album pageClosed General Help on the Theme   Updated August 22, 2021 at 6:14pm   3 Most recent comment from mark:thank you mark How to disable stock MP3 in themeClosed General Help on the Theme   Updated August 22, 2021 at 6:13pm   3 Most recent comment from mark:Replied privately - this ticket can be closed Mark Simkiss Highlight Playlist button when playlist openClosed MP3 Audio Player Plugin   Updated August 22, 2021 at 4:34pm   5 Most recent comment from Max:Hi,We have put some hold on the Ajaxify plugin since many third party plugins are not using loading properly and not using the best practice in the backend which make these plugin not compatible with ... Alessio Pellegrini Player not working when using JetWooBuilder Product GridClosed MP3 Audio Player Plugin   Updated August 22, 2021 at 4:25pm   2 Most recent comment from Max:Hi,Looks like JetEngine bypasses the native WC loop and thus, bypasses our wc loop as well. Unfortunately, you wont be able to show the player with the hover on the product image if you use JetWooBuil ... Sam Music player will not playClosed MP3 Audio Player Plugin   Updated August 22, 2021 at 3:55pm   2 Most recent comment from Max:Hi,the song you have set is https://anchor.fm/teachingonlineenglish/episodes/Drama-in-the-classroom--how-is-that-possible-e161cok which is not a media file but a webpage.you need to use an URL that ... Fernando Sanchez Put registration formClosed General Help on the Theme   Updated August 22, 2021 at 3:48pm   2 Most recent comment from Max:Hi,There are a lot of contact form plugins available. The best one I think is the one provided with Elementor ProYou can create form and also popups.