Public Tickets
josip
Random article image pops up on top of siteClosed
Troubleshooting the Theme
Updated September 14, 2021 at 2:10am
1
Most recent comment from josip:NEVERMIND FIXED IT - Accidently added it as a featured image!Hi guys, For some reason I have a random image appearing on top of my website that wasn't doing it before. I undid a lot of things to ...
Ferré Valentin
Licence activation problemClosed
MP3 Audio Player Plugin
Updated September 13, 2021 at 8:04pm
9
Most recent comment from Alexandre Dubois:You are welcome
Mattia Montesanti
How to remove the "buy album" buttonClosed
General Help on the Theme
Updated September 13, 2021 at 1:52pm
2
Most recent comment from Alexandre Dubois:Hi Mattia, Please go to wp-admin>header & footerAnd edit "header-moonlight-01" with elementor. Here more detail about how to edit the headerhttps://sonaar.ticksy.com/article/16966/
Richard Hernandez
Mp3 PlayerClosed
MP3 Audio Player Plugin
Updated September 13, 2021 at 1:27am
2
Most recent comment from Max:Hi, Auto-play audio when your page loads is now banned by most desktop and mobile browsers including Chrome and Safari. This is what we call a "Auto-Play Policy". To play audio in a web browser, the ...
Melissa
Theme won't upload to wordpressClosed
Troubleshooting the Theme
Updated September 12, 2021 at 12:48am
3
Most recent comment from Max:HiYou are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folder. ...
John Kotyk
Sticky Player CustomizationClosed
MP3 Audio Player Plugin
Updated September 11, 2021 at 5:36pm
2
Most recent comment from Max:You can find the settings in MP3 Player > Settings.
Alexis Dev
Purchase Single Track VS Album on WoocommerceClosed
MP3 Audio Player Plugin
Updated September 10, 2021 at 10:19pm
2
Most recent comment from Max:Yes, Add a player either using elementor or Gutenburg and add multiple products post to it. Each of your product must contains only 1 track.So at this end, you will get 1 player with multiple tracks. ...
Svetlana
Problems with navigationClosed
General Help on the Theme
Updated September 10, 2021 at 3:52pm
12
Most recent comment from Alexandre Dubois:Great!!! Good news
Alex Lykesas
Big logo flash going back to homeClosed
Troubleshooting the Theme
Updated September 10, 2021 at 3:36pm
5
Most recent comment from Max:Well, I think I have fixed the issue with this option: https://d.pr/i/hN5iDf
Solano Todeschini
Stopped working after updateClosed
MP3 Audio Player Plugin
Updated September 10, 2021 at 3:14pm
2
Most recent comment from Max:Hi,is both the free and pro plugins are up to date to 2.4.x ? and both are activated?Also make sure to clear your server/browser cache.If it still does not work, please provide me access to your wp-ad ...
Mattia Montesanti
How to change the eventClosed
General Help on the Theme
Updated September 10, 2021 at 3:13pm
2
Most recent comment from Max:Hi,from what I understand, you just want a very regular page with the text There are no stage events..If that's the case, i'd not overthink and go to WP-Admin > pages > Add new and add a n ...
Greg Hunter
elementor templates kitClosed
MP3 Audio Player Plugin
Updated September 10, 2021 at 3:10pm
2
Most recent comment from Max:Hi Greg,To import the templates:
1. Download the templates kit file at https://sonaar.io/login (Under My Account > Downloads)
2. Login to your WordPress dashboard.
3. Make sure Elementor Page Builde ...
Andrew Brennan
Photo gallery disappears once you close a pictrueClosed
General Help on the Theme
Updated September 10, 2021 at 3:09pm
18
Most recent comment from Max:Awesome Andrew! Thank you so much
Alex Lykesas
Going back to Home Essential - Grid is brokenClosed
Troubleshooting the Theme
Updated September 10, 2021 at 2:19pm
7
Most recent comment from Alexandre Dubois:Hi Alex, I did it another way. I have add a css clas to the link element https://d.pr/i/FIYGvmAnd the link is set by JShttps://d.pr/i/3FxNLYThis is a weird work around for a weird bug. I hope we wi ...
Helen
mp3 player - mobile view track words cut offClosed
MP3 Audio Player Plugin
Updated September 8, 2021 at 3:52pm
6
Most recent comment from Alexandre Dubois:You are welcome