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Public Tickets

Bartłomiej Add to cart sectionClosed MP3 Audio Player Plugin   Updated December 12, 2023 at 5:04pm   12 Most recent comment from Bartłomiej:Now it works fine, thank you! Brett Henrichsen Theme ColorsClosed Troubleshooting the Theme   Updated December 12, 2023 at 3:11pm   2 Most recent comment from Alexandre Dubois:Hi Brett, You still can contact us through messanger. A messenger icon should appear at the bottom of the window when visiting https://sonaar.io/. Your issue is probably a cahce issue. Please clear ... Derrick Dzurko Setting won't saveClosed MP3 Audio Player Plugin   Updated December 12, 2023 at 3:01pm   5 Most recent comment from Max:Hi,please remove the coming soon page: https://drops.sonaar.io/i/luOul4or give me access to your wp-admin so I can investigate and see if there is any error in the browser console. Chance Shortcode for audio filesClosed MP3 Audio Player Plugin   Updated December 11, 2023 at 8:48pm   4 Most recent comment from Chance:Thank you. The solves the issue. You can close this ticket. Joe installClosed Troubleshooting the Theme   Updated December 8, 2023 at 10:07pm   2 Most recent comment from Max:Hi,You are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folder ... Phil Watkins Essential Grids Not WorkingClosed Troubleshooting the Theme   Updated December 8, 2023 at 5:07pm   8 Most recent comment from Alexandre Dubois:Well done Phil Jeffrey plugin add to cartClosed MP3 Audio Player Plugin   Updated December 8, 2023 at 3:35pm   7 Most recent comment from Jeffrey:Hi Max, i checked it out it seems to be working now indeed, thanks a lot! I'll let my developer know that you fixed it.I didn't know there was an WP Rocket Query String function that could ... Lee Slider revolution fatal errorClosed Troubleshooting the Theme   Updated December 7, 2023 at 2:55pm   4 Most recent comment from Alexandre Dubois:Hi Lee, Are you able to contact your hosting team support. Something doesnt allow the Revolution Slider on the server. The issue doesnt come from the theme or from another plugin. We can disable them ... William play buttons not workingClosed MP3 Audio Player Plugin   Updated December 6, 2023 at 3:28pm   6 Most recent comment from Max:Yes Alex Change player idClosed MP3 Audio Player Plugin   Updated December 5, 2023 at 4:19pm   19 Most recent comment from Alexandre Dubois:Hi,Please try this code:.iron-audioplayer .sr_store_force_pl_bt{font-size: 24px !important;} Guillaume Duration display noneClosed MP3 Audio Player Plugin   Updated December 5, 2023 at 9:23am   3 Most recent comment from Guillaume:Thank you Max for your reply. The Metadata option is not present in the "Button" version. It doesn't matter, I finally opted for the "Floated" presentation which is more suitable and where I was ... Richard Creating a subscription based audio streaming websiteClosed MP3 Audio Player Plugin   Updated December 4, 2023 at 4:35pm   4 Most recent comment from Max:Hello Richard,Unfortunately, we are not familiar with PWA and native mobile applications.Im sorry Michael Williams elementor widget not displaying on pageClosed MP3 Audio Player Plugin   Updated December 2, 2023 at 10:55pm   2 Most recent comment from Max:Hi Michael, I'm truly sorry to hear about the issues you're facing after updating our plugins. We understand how frustrating it can be when updates disrupt your site's functionality.  ... Eughine Dunnion Restoring a pageClosed General Help on the Theme   Updated December 1, 2023 at 3:36pm   26 Most recent comment from Alexandre Dubois:Exactly Horst I receive time out message during import of the demo dataClosed Troubleshooting the Theme   Updated November 30, 2023 at 7:28pm   16 Most recent comment from Horst:Hi Max, eding the php.ini settings solved my problems, i could now import the demo. Thank you