Public Tickets
Pablo Mielgo
My website requires to refresh it twice in order to load properlyClosed
Troubleshooting the Theme
Updated January 11, 2021 at 5:13pm
5
Most recent comment from Pablo Mielgo:solved. Thank you. Best, Pablo
Shelley Montreuil
Open Graph image for Coming Soon pageClosed
Troubleshooting the Theme
Updated January 11, 2021 at 4:33pm
4
Most recent comment from Shelley Montreuil:Ok, great, thanks Max.
Angela Darpinian
Can't Upload Image Through Elementor On WordpressClosed
Troubleshooting the Theme
Updated January 11, 2021 at 2:50pm
2
Most recent comment from Max:Hi,see screenshot https://d.pr/i/YUj7wJ
Daniel
Is it possible to "Add To Cart" directly from the player instead of linking to a page?Closed
MP3 Audio Player Plugin
Updated January 10, 2021 at 1:21pm
5
Most recent comment from Daniel:Got it, thank you for the support!
Amanda
Artist GridClosed
Troubleshooting the Theme
Updated January 9, 2021 at 5:40am
2
Most recent comment from Max:Hello Amanda, To edit the artist grid's image, simply change the featured image by editing the artist posts in wp-admin > artists
Gary Stripling
Fatal ErrorClosed
MP3 Audio Player Plugin
Updated January 7, 2021 at 11:15pm
2
Most recent comment from Max:Hi there, Could you please provide me access to your wp-admin and I will gladly check the issue you have.Also, can you please provide me access to your ftp in case I reproduce the fatal error so I ca ...
Dan Callahan
Events not showing on siteClosed
Troubleshooting the Theme
Updated January 7, 2021 at 9:29pm
3
Most recent comment from Dan Callahan:Thanks - sorry, I'm an idiot and had April 2020 and not 2021. All good now. Thanks
jesse
Instagram UnchangeableClosed
Troubleshooting the Theme
Updated January 7, 2021 at 9:14pm
2
Most recent comment from Max:Hi,Which version of the theme are you using? also, which version of Essential Grid are you using?make sure you use Sonaar theme version 4.19.4. Once its updated, you will be able to update Essentia ...
Michael
Exporting Podcast Episodes/ShowsClosed
Podcast Help on the Theme
Updated January 7, 2021 at 9:12pm
2
Most recent comment from Max:I dont think that is possible because we have our own custom post types which is unique to Sonaar.
Miro Vaz
Essential Grid Music Click and PlayClosed
General Help on the Theme
Updated January 7, 2021 at 7:49pm
3
Most recent comment from Miro Vaz:So simple and I couldn't find it. THANKS once more for the prompt help. 5 star!
Timo Schmidt
Google Drive supportClosed
MP3 Audio Player Plugin
Updated January 7, 2021 at 1:33pm
2
Most recent comment from Max:Hi Timo,I dont think it can work with Google Drive and even if you can set the file public, the loading of each track via the website would be very very slow because all of the security check by Googl ...
Bùi Văn Trọng
websiteClosed
Get Started with the Theme
Updated January 7, 2021 at 1:19pm
2
Most recent comment from Max:Hi there,Thanks for reaching us out,What does not work as advertised exactly? Also, which 3rd party plugin you want that should be offered in the package but it's not?
Samuel Neilson
Libsyn Not StreamingClosed
MP3 Audio Player Plugin
Updated January 6, 2021 at 4:14pm
4
Most recent comment from Max:Oh, sorry to hear that,I recommend you test like 10 tracks at a time before entering all of them.
José Pedro Ferreira
Error in homepageClosed
Podcast Help on the Theme
Updated January 5, 2021 at 7:50pm
3
Most recent comment from José Pedro Ferreira:Thanks !!!Problem solved!
Leanna Kirchoff
Customizing scrolling text in audio playerClosed
MP3 Audio Player Plugin
Updated January 5, 2021 at 5:54pm
5
Most recent comment from Leanna Kirchoff:Yes! That's it. Thank you.--LK