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Public Tickets

Jesse Tiny Menu LogoClosed General Help on the Theme   Updated January 22, 2021 at 10:32pm   4 Most recent comment from Max:Hello Ryan,please open a private ticket and provide me info to check into your issue Paul Munger What can be safely deleted from theme to make room on server?Closed General Help on the Theme   Updated January 22, 2021 at 7:10pm   10 Most recent comment from Alexandre Dubois:Hello Paul, This backup tool you are using come from the iron-demo-importer plugins. This is not the best backup tool. This plugin goal is more about importing demo content.  I dont understand why y ... Emiliano Cant activate licence in wordpressClosed MP3 Audio Player Plugin   Updated January 22, 2021 at 3:37pm   11 Most recent comment from Max:You can prevent the player to load by editing your page and don't select any playlist here: https://d.pr/i/qJBCHbthis way, player wont load when someone access the website. Paula Campbell Editing colors on buttonsClosed Troubleshooting the Theme   Updated January 22, 2021 at 2:13pm   6 Most recent comment from Alexandre Dubois:Your are welcome thibaut external link in elementor don't appearClosed MP3 Audio Player Plugin   Updated January 21, 2021 at 7:55pm   3 Most recent comment from thibaut:Ok, thank you. Dwight the_content errorClosed Troubleshooting the Theme   Updated January 21, 2021 at 6:18pm   7 Most recent comment from Max:You are welcome Terry Lamar issue with music playerClosed General Help on the Theme   Updated January 21, 2021 at 3:31pm   5 Most recent comment from Max:The screenshot you sent me is a beatstars player,This player on your website: https://d.pr/i/VjQ2Dy is a beatstars player. In this player, we use our own beatstars account to showcase a demo.From th ... Byron Homepage home buttonClosed Troubleshooting the Theme   Updated January 30, 2021 at 9:39am   4 Most recent comment from Byron:Can close. Bruce Gordon Gebhardt Can the tracks be made downloadable?Closed MP3 Audio Player Plugin   Updated January 20, 2021 at 9:34pm   2 Most recent comment from Max:yes you can.you can add call to action buttons for each of your track by editing the playlist and add a download button that will link to your file url.see screenshot: https://d.pr/i/ZcjKLb Alexandra Podcastr for Elementor: Error During Demo Content InstallClosed Get Started with the Theme   Updated January 20, 2021 at 5:21pm   10 Most recent comment from Max:I simply renamed your theme folder called /themes1/ for /themes/ which is the folder name that WordPress reads themes from. Shelley Montreuil Coming Soon page has stopped workingClosed Troubleshooting the Theme   Updated January 20, 2021 at 4:17pm   15 Most recent comment from Shelley Montreuil:Thank you. Corey Gasman Downloading on iPhoneClosed Troubleshooting the Theme   Updated January 20, 2021 at 3:34pm   2 Most recent comment from Max:Hi,how can you download an audio file on iPhone ?Perhaps im wrong, but I think all audio files must be downloaded via itunes/apple music in order to be playable on iPhone...Do you have any example/re ... Angela Darpinian How to Change Font and Style of Navigation Bar?Closed General Help on the Theme   Updated January 19, 2021 at 7:43pm   2 Most recent comment from Max:Hi,you can manage de look and feel of the header by going to wp-admin > theme options > menu optionsand you can add, remove or organize menu items in wp-admin > appearance > menus Claire Marache Error when i try to install the demo contentClosed Get Started with the Theme   Updated January 19, 2021 at 4:01pm   2 Most recent comment from Max:Hi,I can see the thee correctly installed here: https://d.pr/i/by9g0KIs it ok now? Phil Change Social Icons - Artist PageClosed General Help on the Theme   Updated January 19, 2021 at 4:00pm   2 Most recent comment from Max:Hi,The icons we have there are embed into the PHP template and its custom fields. You cannot switch the icons custom fields for something else.I recommend you use Elementor Pro to build your own singl ...