Public Tickets
Chris Schütze
Videoplayer opens mutedClosed
General Help on the Theme
Updated November 17, 2020 at 6:04pm
4
Most recent comment from Alexandre Dubois:You are welcome
Jeff Cook
VideosClosed
Get Started with the Theme
Updated November 16, 2020 at 10:14pm
10
Most recent comment from Max:I dont know just by looking at your website...And to prevent numerous back and forths by guessing whats not working here and there, Id prefer to check directly in your page settings, layout and theme ...
Jeff Cook
IssuesClosed
General Help on the Theme
Updated November 16, 2020 at 9:24pm
3
Most recent comment from Max:Hi Jeff,My name is Max and I'm the CEO of Sonaar.As I mentionned on your previous ticket, our support hour is from Monday to Friday 9ham to 6hpm and our timezone is UTC-5. (We are located in Mo ...
Kci
Hide Title Album - WoocommerceClosed
MP3 Audio Player Plugin
Updated November 14, 2020 at 3:19pm
2
Most recent comment from Max:Yes, you can add this to your custom CSS in wp-admin > appearance > customize > additional css:.sr_it-playlist-title { display: none!important;}
Giorgos
News sectionClosed
General Help on the Theme
Updated November 13, 2020 at 5:26pm
4
Most recent comment from Alexandre Dubois:The best way in this case is to go to wp-admin>theme options>custom css/jsAnd add this code in the custom css field:.articles-classic .media-block .holder{background-color: #000000l}Dont forget to cle ...
Giorgos
EventsClosed
General Help on the Theme
Updated November 13, 2020 at 5:23pm
6
Most recent comment from Alexandre Dubois:You are welcome
Giorgos
Slider PlayerClosed
General Help on the Theme
Updated November 13, 2020 at 5:23pm
6
Most recent comment from Alexandre Dubois:Ok, I didnt see callback actions was already set.It is fixed nowAnd here how to change the carousel number item visble https://d.pr/i/Xr8MSg
Nicolò
Can't remove featured imageClosed
Troubleshooting the Theme
Updated November 13, 2020 at 4:06pm
6
Most recent comment from Max:you can inspect the code and remove this to have the featured button show up temporarily: https://d.pr/i/vb04Gc
Carrington
Menu DisappearedClosed
Troubleshooting the Theme
Updated November 13, 2020 at 3:15pm
8
Most recent comment from Alexandre Dubois:You are welcome
Samuel Neilson
Visibility / UsabilityClosed
MP3 Audio Player Plugin
Updated November 12, 2020 at 9:34pm
5
Most recent comment from Samuel Neilson:No dice - I'm making a Sonaar admin account once I get an e-mail from Alexandre. I will ask him to share it with you as well.
Thanks
Sam
Jeff Cook
Youtube videosClosed
General Help on the Theme
Updated November 12, 2020 at 6:23pm
2
Most recent comment from Max:You can embed any YouTube video as long as the video owner have not disabled video embed permission.
Jeff Cook
Instagram GridClosed
General Help on the Theme
Updated November 12, 2020 at 6:22pm
2
Most recent comment from Max:The instagram grid pulls automatically image from instagram. To change the username of the instagram grid, go to wp-admin > Ess. Grid > select the instagram grid and click settings > Source tab. More ...
elodie thiebaut
problem load pageClosed
Troubleshooting the Theme
Updated November 12, 2020 at 2:02pm
4
Most recent comment from Max:Hi,well, the issue is not woocommerce specifically but rather the memory your plugin(s) takes against the ressource you have on your server. WooCommerce is certainly a big plugin and takes more ressou ...
David Speroni
PersistanceClosed
MP3 Audio Player Plugin
Updated November 11, 2020 at 8:31pm
2
Most recent comment from Max:Hi,Thanks for reaching out.We have 2 types of products for continuous/nonstop playback.1) The stand-alone MP3 Player Pro Plugin which allows continuous audio playback via Cookie Sessions. The downside ...
Jeff Cook
WooCommerce/Mail ChimpClosed
General Help on the Theme
Updated November 11, 2020 at 6:20pm
5
Most recent comment from Jeff Cook:No I'm not having any issues so far. Thanks!