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Public Tickets

Jeff Cook Mp3 audio player pluginClosed MP3 Audio Player Plugin   Updated October 30, 2020 at 6:16pm   2 Most recent comment from Max:Why do you open another ticket..you already asked this question in your previous ticket... Im gonna close this ticket so it will avoid duplication and confusion. sorry for thisduplicate: https://sona ... Jeff Cook ThemesClosed General Help on the Theme   Updated October 30, 2020 at 5:18pm   8 Most recent comment from Max:Sure.You cannot use 2 different page builder on the same site.use only elementor. Lidia Image not displaying in safari or firefoxClosed Troubleshooting the Theme   Updated October 30, 2020 at 4:30pm   2 Most recent comment from Max:Its because your SSL is not correctly installed and your website is trying to load a non https assets. see error: https://d.pr/i/p2MLnAmake sure your image is loaded via https.perhaps use the plugin� ... Christophe Valtin Menu Effect On Scroll not working the right way.Closed Troubleshooting the Theme   Updated October 30, 2020 at 4:26pm   10 Most recent comment from Max:No problem,If you have not enqueue this in a custom JS, dont forget to change this value everytime you update the theme or your change will be overriden everytime. Abel Bascunana Essential Grid Update purchase codeClosed Troubleshooting the Theme   Updated October 29, 2020 at 10:25pm   11 Most recent comment from Max:No worry, have a great day Shannon Plaquet MultiSite Compatible for License and updates - YES!Closed Get Started with the Theme   Updated October 29, 2020 at 4:24pm   2 Most recent comment from Max:Great News Shannon ! thanks for sharingThis give me ideas when we gonna work on license managements for multisites. Roger Spees Absolute Path to mp3'sClosed General Help on the Theme   Updated October 29, 2020 at 1:27pm   5 Most recent comment from Roger Spees:Hi, I tested it and it can not be done. It CAN be done to use Woocommerce and DOWNLOAD the file from an absolute path directly but you can not play the file from there. So case closed. Thanks for the ... Tomas Ospitaletche Contact FormClosed Troubleshooting the Theme   Updated October 29, 2020 at 1:12pm   2 Most recent comment from Max:Hi,the form is powered by the third party plugin called Contact Form 7.You can check the official documentation here: https://contactform7.com/docs/ Carrington Woocommerce causing redirect errorClosed Troubleshooting the Theme   Updated October 29, 2020 at 2:01am   2 Most recent comment from Max:HiPlease contact your webhosting about this issue. They are the best person to help with redirection issues.  ray a bugClosed Troubleshooting the Theme   Updated October 28, 2020 at 12:29pm   2 Most recent comment from Max:Hi Ray,its because the plugin you use is not compatible with Ajax page loading.There is 3 ways to resolve this:1) You can disable Ajax page loading by going to wp-admin > theme options > general sett ... Rohit Sahai Artist Page LayoutClosed General Help on the Theme   Updated October 27, 2020 at 6:28pm   8 Most recent comment from Max:No worry,have a great day  Ted Hildebrandt 66 tracks max (I need 150 tracks???)Closed MP3 Audio Player Plugin   Updated November 10, 2020 at 5:35pm   18 Most recent comment from Max:Hi guys, Here is the solution:Raise value of max_input_vars and max_input_time in your php.ini to 6000Some servers set max_input_vars to 1000 which is limiting the number of data you can save within ... Micheil Gray Essential Grid error 429Closed Troubleshooting the Theme   Updated October 26, 2020 at 9:52pm   4 Most recent comment from Max:The error is thrown directly by your instagram API account. You should check directly with Instagram how you can resolve this as im not very familiar with Instagram APIsOtherwise, perhaps you can us ... Markus Schlögl Theme OptionsClosed Troubleshooting the Theme   Updated October 26, 2020 at 4:59pm   7 Most recent comment from Max:Our theme options have always been in wp-admin > theme options. Thomas Tremain Ugly whitespace OR nav menu floating over contentClosed Troubleshooting the Theme   Updated October 25, 2020 at 10:00pm   19 Most recent comment from Thomas Tremain:Thank you.  I didn't realize the separate settings.  This is what I was looking for all along.