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Public Tickets

Joerg There is no Demo ContentClosed Get Started with the Theme   Updated January 18, 2021 at 7:24pm   5 Most recent comment from Alexandre Dubois:Hello Ralph, Have you insert the license key? If yes, please open a new private support ticket and provide a login credential to the wp-admin Angela Darpinian Putting social media on pageClosed General Help on the Theme   Updated January 18, 2021 at 3:43pm   2 Most recent comment from Alexandre Dubois:Hello Angela, To edit the footer, you have to go to wp-admin>footersAnd edit the footer post with elementor https://d.pr/i/tHYTZ6. We have fews videos here https://www.youtube.com/channel/UCqG38cP ... Angela Darpinian MP3 file of song not working on siteClosed General Help on the Theme   Updated January 16, 2021 at 4:43pm   2 Most recent comment from Max:Hi,you are not adding the MP3 at the right place. Please read this article on how to add mp3 to your site: https://sonaar.ticksy.com/article/12401 Nicholas Have What version of PHP is required for Streamking themeClosed General Help on the Theme   Updated January 15, 2021 at 7:21pm   2 Most recent comment from Max:Hi,PHP 7.x is recommended ! Marlon74 Motion effect not workingClosed Troubleshooting the Theme   Updated January 15, 2021 at 5:03pm   34 Most recent comment from Alexandre Dubois:You are welcome Ali Theme Failed To InstallClosed Get Started with the Theme   Updated January 15, 2021 at 3:26am   2 Most recent comment from Max:HiYou are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folder. WILLY ROBERT Shuffle OptionsClosed MP3 Audio Player Plugin   Updated January 14, 2021 at 10:04pm   4 Most recent comment from Max:If you use sticky player to load on every page in the general settings, then you can force it to be shuffled: https://d.pr/i/7E6E53If you add the sticky on specific page, you can force it to be shuff ... fazal plugin optionClosed MP3 Audio Player Plugin   Updated January 14, 2021 at 8:24pm   9 Most recent comment from fazal:thanks if i need any help i will let you know  Richard W Miller activating SonaarClosed MP3 Audio Player Plugin   Updated January 14, 2021 at 4:18pm   8 Most recent comment from Max:Oh, so you must update your PHP too. PHP 5.3 is very not secure (and very old too)! you should upgrade to PHP 7 as soon as possible. Your site will be 2X faster with PHP 7 as well.EDIT: to update to P ... Denys Issues with the font and sticky playerClosed MP3 Audio Player Plugin   Updated January 13, 2021 at 10:33pm   11 Most recent comment from Max:You are welcome Artoym WP can't update MP3 Player ProClosed MP3 Audio Player Plugin   Updated January 13, 2021 at 3:57pm   4 Most recent comment from Max:You are welcome. Brad Murphy Elementor HeaderClosed Troubleshooting the Theme   Updated January 12, 2021 at 8:34pm   6 Most recent comment from Brad Murphy:sounds good, Thank you! Angela Darpinian Importing Spotify Playlist into SiteClosed Troubleshooting the Theme   Updated January 12, 2021 at 7:58pm   2 Most recent comment from Max:Hello Angela,Please read this article on how to use the playlist: https://sonaar.ticksy.com/article/12401You can learn more about our theme and watch video tutorials to get started here: https://sona ... Elo mp3 not displayed on homepageClosed MP3 Audio Player Plugin   Updated January 12, 2021 at 6:48pm   4 Most recent comment from Max:You are welcome Shelley Montreuil mailchimp newsletter signup not adding contacts to my listClosed Troubleshooting the Theme   Updated January 12, 2021 at 4:07pm   5 Most recent comment from Shelley Montreuil:Yes, you are right, it is working now ... yesterday when I tested I got the note that my form submission was successful but it was not adding anything to my mailchimp subscriber list. Today it is work ...