Public Tickets
Julian
display of productsClosed
Troubleshooting the Theme
Updated May 23, 2020 at 9:46pm
3
Most recent comment from Julian:Hi Alexandre,the site is http://www.virginialillye.com/Login details are Username : virjulPassword : TreeTop$$01Thankyou
Jim Bradford
installClosed
Get Started with the Theme
Updated May 23, 2020 at 2:47pm
6
Most recent comment from Alexandre Dubois:Hello Jim, Please select the default template here https://d.pr/free/i/ewBM95
EDWARD J HEIDENREICH
cannot download demo dataClosed
Get Started with the Theme
Updated May 23, 2020 at 2:30am
2
Most recent comment from Max:HiPlease make sure all required plugins are activated by going to wp-admin > appearance > install plugins
Michael
Install to WordpressClosed
Troubleshooting the Theme
Updated May 23, 2020 at 2:25am
2
Most recent comment from Max:HiSonaar.zip is not a plugin. You are trying to upload a plugin. Sonaar is a theme. You must go to wp-admin > appearance > themes > add new. You can learn more about our theme and watch video tutori ...
Adnan
Mixcloud playlist feed not showing upClosed
General Help on the Theme
Updated May 22, 2020 at 7:15pm
2
Most recent comment from Max:Hi,You cannot play Mixcloud tracks into our MP3 Player because Mixcloud does not provide public streaming feed anymore. They used to provide a feed not long time ago, but since a coupe of weeks, this ...
Stephan Schoepf
Demo theme ImportClosed
Get Started with the Theme
Updated May 22, 2020 at 7:12pm
7
Most recent comment from Max:No problem,
Andy Freeland
Mp3s wont loadClosed
MP3 Audio Player Plugin
Updated May 22, 2020 at 5:59pm
5
Most recent comment from Alexandre Dubois:hi Andy, The issue you have reported will be fixed in the next plugin update.
Eric Rodriguez
Music Grid DisappearedClosed
General Help on the Theme
Updated May 22, 2020 at 1:55pm
4
Most recent comment from Alexandre Dubois:Hi, You should use the fullscreen option https://d.pr/i/0dGqF1The option is in the slider setting http://divine-nobodies.com/wp-admin/admin.php?page=revslider&view=slider&id=9And you should positio ...
Dan Ahrendt
SoundCloud Stream links Not Supported?Closed
Troubleshooting the Theme
Updated May 22, 2020 at 1:36pm
6
Most recent comment from Max:Im sorry Dan and you are right. I have added an article to our knowledge base and I will add a link to the article into the label's subtext on the post-type instead.here is the article I just c ...
KeepingItCasualPodcast
Questions before I purchase themeClosed
General Help on the Theme
Updated May 21, 2020 at 12:15am
2
Most recent comment from Max:Hi there,Unfortunately, our support is limited to here on this helpdesk, or on Facebook Messenger chat at https://sonaar.ioWe don't have phone support at this time, im sorry.If have not much deta ...
DJ Swift
issues with playing music from the playerClosed
MP3 Audio Player Plugin
Updated May 20, 2020 at 6:04pm
12
Most recent comment from Alexandre Dubois:Hello DJ Swift, We have fixed the single quote issue. It will be part of the next theme update
Jaime Lee Simmons
Bought the installation but no info on how to bring you my infoClosed
Get Started with the Theme
Updated May 20, 2020 at 4:24pm
2
Most recent comment from Max:Hi,
Please check your Facebook messenger. Someone from Sonaar wrote you about this.
Thanks,
Adnan
Spotify and bandcamp feed for artist pageClosed
General Help on the Theme
Updated May 20, 2020 at 2:54pm
2
Most recent comment from Alexandre Dubois:Hi Adnan,Both, spotify and bandcamp, provide html snippet you can embed easily in a html elementor element. https://www.jimdo.com/blog/embed-spotify-playlist-on-website/https://get.bandcamp.help/hc/ ...
daniel benton-smith
Trigger sticky player from buttonClosed
MP3 Audio Player Plugin
Updated May 19, 2020 at 9:05pm
16
Most recent comment from Samuel:OK I'm going to take a look this way.thx
Christien
Player not displaying, error on line 795Closed
MP3 Audio Player Plugin
Updated May 19, 2020 at 5:01pm
8
Most recent comment from Max:You should get updates from now. we have fixed an issue with the plugin updater script in the last plugin update