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Public Tickets

Asis Light MP3 FILES DOWNLOADING INCORRECTLYClosed Troubleshooting the Theme   Updated July 7, 2020 at 8:52pm   9 Most recent comment from Asis Light:Thank you! This solution works perfectly with   $download = ' download'; instead of    $download = ' download="' . $track['track_title'] . '"'; !Thank you so ... Asis Light "play"/"pause" icon update issueClosed Troubleshooting the Theme   Updated July 7, 2020 at 2:38pm   8 Most recent comment from Max:Error is generated by a file generated by one of your third party plugin..if you deactivate your cache plugin, it works. Nicolas Godefroy ElementorClosed General Help on the Theme   Updated July 7, 2020 at 1:50pm   6 Most recent comment from Alexandre Dubois:You are welcome Asis Light strange shaking\glitchy effect of the waveformClosed Troubleshooting the Theme   Updated July 6, 2020 at 11:09pm   5 Most recent comment from Asis Light:My native monitor refresh rate is 165Hz, but by default windows sets all monitors to 60Hz. After I changed my monitor's refresh rate to its native 165Hz the blinking stopped. I'm sorry - I ... Asis Light PLAYER INVISIBLEClosed Troubleshooting the Theme   Updated July 6, 2020 at 10:21pm   7 Most recent comment from Asis Light:I have purged my database, removed all old tables, and plugins, and I rebuilt all my permalinks, and now the website is loading on mobile chrome just like on your screenshot! There must have been some ... Seth Gavriel Demo Content Fail - Execution IssueClosed Troubleshooting the Theme   Updated July 6, 2020 at 8:10pm   19 Most recent comment from Max:Hi,Unfortunately, that still does not work. First time I see this. Im a bit curious and dissappointed at the same time about this issue. I have spent at least 1 hour on this and I cant find any wor ... Adnan Artist pageClosed General Help on the Theme   Updated July 6, 2020 at 6:57pm   2 Most recent comment from Max:You can edit the skin of the ess grid you are using. See screenshot: https://d.pr/i/SG8ptTTo learn more about Essential Grid, here's the full documentation: https://www.themepunch.com/essgrid-do ... Eric Rodriguez Essential Grid Not Showing UpClosed Troubleshooting the Theme   Updated July 6, 2020 at 3:37pm   5 Most recent comment from Alexandre Dubois:I have moved it my self the button layer her to the bottom https://d.pr/free/i/UPA5AQ Asis Light [REQ] Waveform ChachingClosed MP3 Audio Player Plugin   Updated July 6, 2020 at 3:05pm   2 Most recent comment from Max:Perhaps this might be done but it will require custom modification and can only be done via server backend as a setup is needed to preload /cache soundwave on sever-side.Unfortunately, its beyond the ... Jesse Darnell Individual Track QuestionClosed MP3 Audio Player Plugin   Updated July 5, 2020 at 6:07pm   2 Most recent comment from Max:Hi,unfortunately, we dont support direct mp3 insertion into our shortcode but its something on our roadmap for 2020 Marti WPML issueClosed MP3 Audio Player Plugin   Updated July 5, 2020 at 3:47am   2 Most recent comment from Marti:OK I fixed the problem:If it can help someone at some point:1. In WPML > Settings > Post Type Translations: Set "Playlists (album)" to Translate.2. Translate all playlists... and fill in every track ... George MenuClosed Troubleshooting the Theme   Updated July 4, 2020 at 5:06pm   3 Most recent comment from George:Hi,Thanks Maxime, I will try contacting my webhoster to se if they can fix the MIME type.  Kate Saba Installation of theme serviceClosed General Help on the Theme   Updated July 4, 2020 at 3:29pm   2 Most recent comment from Max:Hi Kate,we have commmunicated with you on messenger. I will close this ticket to avoid confusion and duplication GUILHEM TARROUX ListesClosed General Help on the Theme   Updated July 3, 2020 at 4:55pm   10 Most recent comment from Max:Malheureusement cela ne fait pas partie de nos services. en gros. Nous sommes basés au Canada donc je ne suis pas familier avec les conditions en europe.plus dinfo ici probablement: https://wpmarmi ... Miro Vaz Essential Grid SkinsClosed General Help on the Theme   Updated July 3, 2020 at 3:58pm   2 Most recent comment from Max:Hi,If you want to use the template library that they have made, yes.Please read below: Plugin updates:Like any premium themes on the market, the premium plugins that come with the theme cannot be auto ...