Public Tickets
Jeff
demo content not installingClosed
Troubleshooting the Theme
Updated July 2, 2020 at 7:01pm
12
Most recent comment from Alexandre Dubois:@Seth I have answer your ticket.
Romain
Lent à démarrerClosed
MP3 Audio Player Plugin
Updated July 2, 2020 at 4:16pm
3
Most recent comment from Romain:Ok merci.
Adnan
Background ImageClosed
General Help on the Theme
Updated July 2, 2020 at 4:06pm
2
Most recent comment from Alexandre Dubois:Hi Adnan, You have to change the background on the first elementor section. Please take a look here https://docs.elementor.com/article/190-change-background-image
Regina Walker
Critical Error on Apex Video Landing PageClosed
Troubleshooting the Theme
Updated July 2, 2020 at 2:09pm
7
Most recent comment from Alexandre Dubois:Hello Regina,unfortunately the login credential doesnt work
Sergey
number of tracks displayed by the widgetClosed
MP3 Audio Player Plugin
Updated July 1, 2020 at 4:07pm
12
Most recent comment from Sergey:Cool! Thank you very much!!!
Jose Diz
Mi logo no se muestraClosed
Troubleshooting the Theme
Updated July 1, 2020 at 4:03pm
4
Most recent comment from Max:Please check with your hosting provider to force http to redirect to https automatically.
GUILHEM TARROUX
EventsClosed
General Help on the Theme
Updated June 30, 2020 at 3:03pm
2
Most recent comment from Alexandre Dubois:Bonjour Guilhem,Oui il y a une option ici https://d.pr/i/RaTua0
Phillip Rock
New .Zip ErrorClosed
Get Started with the Theme
Updated June 29, 2020 at 2:58pm
2
Most recent comment from Max:Hi,I already replied on Messenger so I will close this ticket to avoid confusion and duplications.
Aaron Scheetz
statistics not workingClosed
MP3 Audio Player Plugin
Updated June 29, 2020 at 2:48pm
2
Most recent comment from Alexandre Dubois:Hello Aaron, Be sure you have MP3 music player pro version 2.1.Clear cache. And make a test. This should work but if this is not the case, it should be useful to have a login credential to your wp- ...
ukesh
How to edit sonaar playlist using elementorClosed
MP3 Audio Player Plugin
Updated June 29, 2020 at 2:43pm
2
Most recent comment from Alexandre Dubois:Hi Ukesh, Please take a lot on the other ticket you have created.
George Yasbic
Unable to play podcast from anchor.fmClosed
Podcast Help on the Theme
Updated June 29, 2020 at 2:39pm
2
Most recent comment from Max:Hi,If you are streaming the songs from another server and the "play" does not work, please try to deactivate the real-time spectrum analyzer by going to WP-Admin > Theme Options > General Settings and ...
Kevin
EditingClosed
General Help on the Theme
Updated June 29, 2020 at 2:26pm
2
Most recent comment from Alexandre Dubois:Hi there, The pallax grid is not a very flexible feature. We cant edit the overlays. Maybe a css code can do what you want. May i have more detail about what you want?
Miro Vaz
How to disable music player at artist pageClosed
General Help on the Theme
Updated June 27, 2020 at 11:58pm
3
Most recent comment from Miro Vaz:Thanks a lot!
[deleted]
Continuous audio play through page loadsClosed
MP3 Audio Player Plugin
Updated June 26, 2020 at 10:36pm
5
Most recent comment from [deleted]:Ok thank you
Dan
Google Analytics to track an individual songClosed
MP3 Audio Player Plugin
Updated June 26, 2020 at 6:09pm
5
Most recent comment from Alexandre Dubois:You have to go to wp-admin>mp3 player>statistichttps://d.pr/i/oypJg0