Public Tickets
Linda Stiles
default image sizeClosed
General Help on the Theme
Updated June 30, 2020 at 6:14pm
16
Most recent comment from Alexandre Dubois:Hi Linda, You license seem to be on another sonaar account. Please try to login with [email protected]
david
instagram essential gridClosed
Troubleshooting the Theme
Updated June 25, 2020 at 3:59pm
2
Most recent comment from Alexandre Dubois:This issue is not caused by our product update. It looks like Instagram made some changes to its API hence causing some blockage. Developpers of Essential Grid are already working on it. We wil ...
Anthony_FR
Synthetic Wave do not workClosed
MP3 Audio Player Plugin
Updated June 24, 2020 at 7:06pm
2
Most recent comment from Alexandre Dubois:Hi Anthony, May i have the URL and if possible a login credential to the wp-admin?
Mark
auto-playlistClosed
MP3 Audio Player Plugin
Updated June 22, 2020 at 9:05pm
4
Most recent comment from Alexandre Dubois:You are welcome.
Charles Lane
Can't play sticky acoss pagesClosed
MP3 Audio Player Plugin
Updated June 22, 2020 at 5:13pm
2
Most recent comment from Alexandre Dubois:Hi Charles, What you are asking required a ajax navigation. This feature have to be developped in the wordpress theme. Our Sonaar wordpress theme has this feature, but not our plugin itself.
RoKuh
mp3 player on artist pageClosed
General Help on the Theme
Updated June 22, 2020 at 4:58pm
2
Most recent comment from Alexandre Dubois:Hello RoKuh,If the playlist has many tracks, you will be able to see them when you click on the track list icon here https://d.pr/free/i/qAF01D
Elizabeth Woolf
Password Locked Site PagesClosed
Troubleshooting the Theme
Updated June 22, 2020 at 3:22pm
2
Most recent comment from Alexandre Dubois:Hello Elizabeth, Please add this custom css code in the custom css field(wp-admin>theme options>custom css/js)form.post-password-form {margin-top: 250px;}
Dee Mistry
Artist Page Style Issue - UrgentClosed
General Help on the Theme
Updated June 22, 2020 at 12:38pm
5
Most recent comment from Dee Mistry:Thank you Alexandre, much appreciated : )
Ky FIsher
when will i be able to download the theme?Closed
Get Started with the Theme
Updated June 20, 2020 at 1:36pm
1
Most recent comment from Ky FIsher:i have made a purchase and the money has left my card but i cant see where to download the theme?and i assent emailed a receipt?any help would be much appreciated,Kyall has been fixed thanks to custom ...
Wayne
MP3 player not playing on some computersClosed
MP3 Audio Player Plugin
Updated June 20, 2020 at 1:53am
3
Most recent comment from Max:Seems to work here with https Does not work with http Make sure to redirect http user to https.For this, check with your hosting provider
Derek Nisbet
CrissfadeClosed
MP3 Audio Player Plugin
Updated June 20, 2020 at 1:51am
2
Most recent comment from Max:HiIn order to have continuous audio playback across your website, your pages must be loaded with AJAX. A great example is with our themes (https://sonaar.io/wordpress-themes/). They are all ajaxifi ...
Brekke Olsen
License GeneratorClosed
MP3 Audio Player Plugin
Updated June 19, 2020 at 6:43pm
3
Most recent comment from Brekke Olsen:Great I will look into this, thanks.
Alain Mayrand
Music player alignemtnClosed
Troubleshooting the Theme
Updated June 19, 2020 at 2:44pm
8
Most recent comment from Alexandre Dubois:No hide number parameter is available through the shortcode, but you can use this custom css code:.iron-audioplayer .track-number .number {display: none;}
Sergio Aquino
Modify MetadataClosed
General Help on the Theme
Updated June 19, 2020 at 1:40pm
2
Most recent comment from Max:Hi,If you want to move the date and category from the top to another place, you will have to do it via custom JS.Unfortunately, providing custom CSS or JS for site personalisation is beyond the scope ...
jordon atkinson
remove media playerClosed
General Help on the Theme
Updated June 19, 2020 at 1:38pm
4
Most recent comment from Max:I already replied in another ticket. closing this one for duplication.