Public Tickets
Asis Light
"play"/"pause" icon update issueClosed
Troubleshooting the Theme
Updated July 7, 2020 at 2:38pm
8
Most recent comment from Max:Error is generated by a file generated by one of your third party plugin..if you deactivate your cache plugin, it works.
Nicolas Godefroy
ElementorClosed
General Help on the Theme
Updated July 7, 2020 at 1:50pm
6
Most recent comment from Alexandre Dubois:You are welcome
Asis Light
strange shaking\glitchy effect of the waveformClosed
Troubleshooting the Theme
Updated July 6, 2020 at 11:09pm
5
Most recent comment from Asis Light:My native monitor refresh rate is 165Hz, but by default windows sets all monitors to 60Hz. After I changed my monitor's refresh rate to its native 165Hz the blinking stopped. I'm sorry - I ...
Asis Light
PLAYER INVISIBLEClosed
Troubleshooting the Theme
Updated July 6, 2020 at 10:21pm
7
Most recent comment from Asis Light:I have purged my database, removed all old tables, and plugins, and I rebuilt all my permalinks, and now the website is loading on mobile chrome just like on your screenshot! There must have been some ...
Seth Gavriel
Demo Content Fail - Execution IssueClosed
Troubleshooting the Theme
Updated July 6, 2020 at 8:10pm
19
Most recent comment from Max:Hi,Unfortunately, that still does not work. First time I see this. Im a bit curious and dissappointed at the same time about this issue. I have spent at least 1 hour on this and I cant find any wor ...
Adnan
Artist pageClosed
General Help on the Theme
Updated July 6, 2020 at 6:57pm
2
Most recent comment from Max:You can edit the skin of the ess grid you are using. See screenshot: https://d.pr/i/SG8ptTTo learn more about Essential Grid, here's the full documentation: https://www.themepunch.com/essgrid-do ...
Eric Rodriguez
Essential Grid Not Showing UpClosed
Troubleshooting the Theme
Updated July 6, 2020 at 3:37pm
5
Most recent comment from Alexandre Dubois:I have moved it my self the button layer her to the bottom https://d.pr/free/i/UPA5AQ
Asis Light
[REQ] Waveform ChachingClosed
MP3 Audio Player Plugin
Updated July 6, 2020 at 3:05pm
2
Most recent comment from Max:Perhaps this might be done but it will require custom modification and can only be done via server backend as a setup is needed to preload /cache soundwave on sever-side.Unfortunately, its beyond the ...
Jesse Darnell
Individual Track QuestionClosed
MP3 Audio Player Plugin
Updated July 5, 2020 at 6:07pm
2
Most recent comment from Max:Hi,unfortunately, we dont support direct mp3 insertion into our shortcode but its something on our roadmap for 2020
Marti
WPML issueClosed
MP3 Audio Player Plugin
Updated July 5, 2020 at 3:47am
2
Most recent comment from Marti:OK I fixed the problem:If it can help someone at some point:1. In WPML > Settings > Post Type Translations: Set "Playlists (album)" to Translate.2. Translate all playlists... and fill in every track ...
George
MenuClosed
Troubleshooting the Theme
Updated July 4, 2020 at 5:06pm
3
Most recent comment from George:Hi,Thanks Maxime, I will try contacting my webhoster to se if they can fix the MIME type.
Kate Saba
Installation of theme serviceClosed
General Help on the Theme
Updated July 4, 2020 at 3:29pm
2
Most recent comment from Max:Hi Kate,we have commmunicated with you on messenger. I will close this ticket to avoid confusion and duplication
GUILHEM TARROUX
ListesClosed
General Help on the Theme
Updated July 3, 2020 at 4:55pm
10
Most recent comment from Max:Malheureusement cela ne fait pas partie de nos services. en gros. Nous sommes basés au Canada donc je ne suis pas familier avec les conditions en europe.plus dinfo ici probablement: https://wpmarmi ...
Miro Vaz
Essential Grid SkinsClosed
General Help on the Theme
Updated July 3, 2020 at 3:58pm
2
Most recent comment from Max:Hi,If you want to use the template library that they have made, yes.Please read below:
Plugin updates:Like any premium themes on the market, the premium plugins that come with the theme cannot be auto ...
Edward Bolda
Adding New StoresClosed
MP3 Audio Player Plugin
Updated July 3, 2020 at 3:52pm
2
Most recent comment from Max:Hi,We use a icon font library called FontAwesome (https://fontawesome.com/). I dont think they have an icon for pandora or ihearth radio yet. You can request it here: https://github.com/FortAwesome/ ...