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Public Tickets

Lance Redgrave Can't activate theme licenseClosed General Help on the Theme   Updated November 7, 2022 at 5:00am   2 Most recent comment from Max:HiPlease make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed. P ... IMAN SANKAR DAS How to add : Add Media Button In Episode Description Field?Closed MP3 Audio Player Plugin   Updated November 4, 2022 at 8:27pm   2 Most recent comment from Max:Hi,  Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment. On my end, I tagged this ticket as a feature request so that our development team can ... EXPERTISME problem in validating the licence keyClosed Troubleshooting the Theme   Updated November 4, 2022 at 4:48pm   2 Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed. Ple ... Christopher Aguilar icons in playerClosed MP3 Audio Player Plugin   Updated November 4, 2022 at 1:22pm   4 Most recent comment from Max:It looks like an issue with your litespeed cache.Please clear your litespeed cache, and try in a incognito window.Also, try to disable litespeed cache to see if thats the culprit. Tristan UX: Error messagingClosed MP3 Audio Player Plugin   Updated November 3, 2022 at 10:50pm   3 Most recent comment from Tristan:Just to loop back in case it's useful to anyone. I figured this one out. Line 221 of sonaar-music-pro/public/js/sonaarPlayer.js has this:               .catch((error) => {          � ... Sean Missing PlaylistsClosed MP3 Audio Player Plugin   Updated November 3, 2022 at 6:05pm   5 Most recent comment from Sean:That fixed it!Thanks for the prompt help.-Sean Jeff Instagram Feed stopped Working after 6.1 UpgradeClosed Troubleshooting the Theme   Updated November 2, 2022 at 8:03pm   10 Most recent comment from Max:Unfortunately, you will need to check directly within your Instagram developer account.If you want something less complex, I recommend using the free plugin Smash Balloon https://en-ca.wordpress.org ... smoke products not audio on woocommerce shop pageClosed MP3 Audio Player Plugin   Updated November 2, 2022 at 4:52pm   5 Most recent comment from smoke:thanks a lot, your a life saver, i tried that option before, guess i could have tried it again, thanks  Pavel audio stops playing when page exitedClosed MP3 Audio Player Plugin   Updated November 2, 2022 at 2:37pm   2 Most recent comment from Max:In most cases, the issue is related to one of the third-party plugins which are not compatible with AJAX page loading.  Please read this article on how to troubleshoot and workarounds. Matias Pin Audio DurationClosed MP3 Audio Player Plugin   Updated October 31, 2022 at 12:42am   2 Most recent comment from Max:Hi,the audio duration is a label we display on how long the track is. Looks like it set: https://d.pr/i/jlKHK1If you want to have shorter track, you will need to upload a track version with the desir ... Antonio Mcneal Margins and sidebar IssueClosed Troubleshooting the Theme   Updated October 28, 2022 at 6:00pm   5 Most recent comment from Antonio Mcneal:Thank you! Appreciate your help. Pavel Problem on iPhoneClosed MP3 Audio Player Plugin   Updated October 28, 2022 at 5:03pm   5 Most recent comment from Pavel:That seems to have done the trick. Thank you!  Dane Can't Display Player or PlaylistClosed MP3 Audio Player Plugin   Updated October 27, 2022 at 8:33pm   5 Most recent comment from Dane:Excellent!  Thanks for your help, Max! Joey How to access Sticky Social Links on podcastr themeClosed General Help on the Theme   Updated October 27, 2022 at 5:20pm   5 Most recent comment from Joey:Thank you. Solved Josiah Player ControlsClosed MP3 Audio Player Plugin   Updated October 27, 2022 at 1:42pm   2 Most recent comment from Max:Hi,unfortunately,  personal customization on the player to match the brand or suits your personal needs is a bit beyond the scope of support.I recommend you hire a WordPress developer to help you in ...