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Public Tickets

Peter audio player pre-purchase questionClosed MP3 Audio Player Plugin   Updated October 12, 2022 at 2:05pm   14 Most recent comment from Alexandre Dubois:Hi Peter, [sonaar_audioplayer] is the player shorcode. [sonaar_ts] is not a player shortcode. It is only a button who interacts with a audioplayer  in the current page. TS is for time stamp. You ca ... saad ezz Pre-sale questionClosed MP3 Audio Player Plugin   Updated October 12, 2022 at 1:38pm   2 Most recent comment from Max:Hello Saad,Thanks for reaching out,Yes, the plugin shall works exactly like what our demo has to offer.Its not possible to add videos. However you can add call-to-action links/icons that will link to ... Esther Molenwijk Player doesn't show progress bar in ChromeClosed Troubleshooting the Theme   Updated October 12, 2022 at 1:15pm   2 Most recent comment from Max:Hi,No screenshot was attached to your message. Here I see the progress bar correctly on Chrome PC. See screenshot https://d.pr/i/yswK20Perhaps try with a different computer just to see if the issue� ... Denys Sticky Player Close button is not visibleClosed MP3 Audio Player Plugin   Updated October 11, 2022 at 6:26pm   11 Most recent comment from Alexandre Dubois:You are welcome Rawand Baziany Deactivating Google FontsClosed General Help on the Theme   Updated October 11, 2022 at 6:25pm   2 Most recent comment from Alexandre Dubois:Hi Rawand, You can disable all googlefont in the theme setthings.Go to wp-admin>theme options>typographyAnd reset all font options or select a system font as arial.Go to wp-admin>audio player setting ... Francisco Soto Change slug name for "Artist"Closed General Help on the Theme   Updated October 11, 2022 at 3:42pm   4 Most recent comment from Denise Wedding:Thank You, MaximeHochzeitsrednerin Köln Lasantha For cancellationClosed MP3 Audio Player Plugin   Updated October 9, 2022 at 8:29am   1 Most recent comment from Lasantha:Hi please cancel plugin renewal i don't need this plugin for this websitei didn't used last year this plugin.Thanks.Lasantha Panagiotis General questionClosed MP3 Audio Player Plugin   Updated October 9, 2022 at 2:45am   2 Most recent comment from Max:Hi there, How do you import your episodes right now? By using the podcast importer, it should automatically publish the episode post.  Paul pre-sales questionClosed MP3 Audio Player Plugin   Updated October 7, 2022 at 7:21pm   4 Most recent comment from Max:You are welcome Paul!  jonny mugwump Using Sonaar as a radio playerClosed MP3 Audio Player Plugin   Updated October 6, 2022 at 7:06pm   2 Most recent comment from Max:Hi,  Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment. On my end, I tagged this ticket as a feature request so that our development team can ... Melina MP3 player Woo CommerceClosed MP3 Audio Player Plugin   Updated October 4, 2022 at 5:09pm   7 Most recent comment from Alexandre Dubois:Hello Melina, You can always see if an update is available through wp-admin>pluginshttps://d.pr/i/fRjgRoTo change the track title go to the  media libray and change the track title here https://d.pr ... Jeff Responsive theme stopped working correctlyClosed Troubleshooting the Theme   Updated October 4, 2022 at 2:18pm   2 Most recent comment from Alexandre Dubois:Hi Jeff, The issue was caused by WPRocket.  tobias mp3 playerClosed MP3 Audio Player Plugin   Updated October 3, 2022 at 1:39pm   9 Most recent comment from Max:Hi Tobias,It looks like your forgot the Step 2 in the tutorial. The Music Licenses & Contracts did not show up because you have not save the settings the first time.Step 2 – Enable Music Licenses & ... Thomas Simmons Templates FailedClosed General Help on the Theme   Updated October 1, 2022 at 9:01pm   2 Most recent comment from Max:Hi, Please read this article on how to import the Elementor Template Kit  Thomas Simmons BillingClosed MP3 Audio Player Plugin   Updated October 1, 2022 at 9:00pm   2 Most recent comment from Max:Hi, This product is a one-time fee and it also includes 1 year of updates and support. After 1 year, you will be able to renew for 1 additional year of update and support. If you don't want to r ...