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Public Tickets

lightnin charlie Error message re: license keyClosed General Help on the Theme   Updated October 13, 2022 at 9:39pm   2 Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed. Ple ... Chad Bourg Single track only?Closed MP3 Audio Player Plugin   Updated October 13, 2022 at 5:25pm   5 Most recent comment from Max:Yes, if you want only 1 track in the player, you must create 1 playlist that will contains 1 track only. Peter audio player pre-purchase questionClosed MP3 Audio Player Plugin   Updated October 12, 2022 at 2:05pm   14 Most recent comment from Alexandre Dubois:Hi Peter, [sonaar_audioplayer] is the player shorcode. [sonaar_ts] is not a player shortcode. It is only a button who interacts with a audioplayer  in the current page. TS is for time stamp. You ca ... saad ezz Pre-sale questionClosed MP3 Audio Player Plugin   Updated October 12, 2022 at 1:38pm   2 Most recent comment from Max:Hello Saad,Thanks for reaching out,Yes, the plugin shall works exactly like what our demo has to offer.Its not possible to add videos. However you can add call-to-action links/icons that will link to ... Esther Molenwijk Player doesn't show progress bar in ChromeClosed Troubleshooting the Theme   Updated October 12, 2022 at 1:15pm   2 Most recent comment from Max:Hi,No screenshot was attached to your message. Here I see the progress bar correctly on Chrome PC. See screenshot https://d.pr/i/yswK20Perhaps try with a different computer just to see if the issue� ... Denys Sticky Player Close button is not visibleClosed MP3 Audio Player Plugin   Updated October 11, 2022 at 6:26pm   11 Most recent comment from Alexandre Dubois:You are welcome Rawand Baziany Deactivating Google FontsClosed General Help on the Theme   Updated October 11, 2022 at 6:25pm   2 Most recent comment from Alexandre Dubois:Hi Rawand, You can disable all googlefont in the theme setthings.Go to wp-admin>theme options>typographyAnd reset all font options or select a system font as arial.Go to wp-admin>audio player setting ... Francisco Soto Change slug name for "Artist"Closed General Help on the Theme   Updated October 11, 2022 at 3:42pm   4 Most recent comment from Denise Wedding:Thank You, MaximeHochzeitsrednerin Köln Lasantha For cancellationClosed MP3 Audio Player Plugin   Updated October 9, 2022 at 8:29am   1 Most recent comment from Lasantha:Hi please cancel plugin renewal i don't need this plugin for this websitei didn't used last year this plugin.Thanks.Lasantha Panagiotis General questionClosed MP3 Audio Player Plugin   Updated October 9, 2022 at 2:45am   2 Most recent comment from Max:Hi there, How do you import your episodes right now? By using the podcast importer, it should automatically publish the episode post.  Paul pre-sales questionClosed MP3 Audio Player Plugin   Updated October 7, 2022 at 7:21pm   4 Most recent comment from Max:You are welcome Paul!  jonny mugwump Using Sonaar as a radio playerClosed MP3 Audio Player Plugin   Updated October 6, 2022 at 7:06pm   2 Most recent comment from Max:Hi,  Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment. On my end, I tagged this ticket as a feature request so that our development team can ... Melina MP3 player Woo CommerceClosed MP3 Audio Player Plugin   Updated October 4, 2022 at 5:09pm   7 Most recent comment from Alexandre Dubois:Hello Melina, You can always see if an update is available through wp-admin>pluginshttps://d.pr/i/fRjgRoTo change the track title go to the  media libray and change the track title here https://d.pr ... Jeff Responsive theme stopped working correctlyClosed Troubleshooting the Theme   Updated October 4, 2022 at 2:18pm   2 Most recent comment from Alexandre Dubois:Hi Jeff, The issue was caused by WPRocket.  tobias mp3 playerClosed MP3 Audio Player Plugin   Updated October 3, 2022 at 1:39pm   9 Most recent comment from Max:Hi Tobias,It looks like your forgot the Step 2 in the tutorial. The Music Licenses & Contracts did not show up because you have not save the settings the first time.Step 2 – Enable Music Licenses & ...