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Public Tickets

jonny mugwump Using Sonaar as a radio playerClosed MP3 Audio Player Plugin   Updated October 6, 2022 at 7:06pm   2 Most recent comment from Max:Hi,  Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment. On my end, I tagged this ticket as a feature request so that our development team can ... Melina MP3 player Woo CommerceClosed MP3 Audio Player Plugin   Updated October 4, 2022 at 5:09pm   7 Most recent comment from Alexandre Dubois:Hello Melina, You can always see if an update is available through wp-admin>pluginshttps://d.pr/i/fRjgRoTo change the track title go to the  media libray and change the track title here https://d.pr ... Jeff Responsive theme stopped working correctlyClosed Troubleshooting the Theme   Updated October 4, 2022 at 2:18pm   2 Most recent comment from Alexandre Dubois:Hi Jeff, The issue was caused by WPRocket.  tobias mp3 playerClosed MP3 Audio Player Plugin   Updated October 3, 2022 at 1:39pm   9 Most recent comment from Max:Hi Tobias,It looks like your forgot the Step 2 in the tutorial. The Music Licenses & Contracts did not show up because you have not save the settings the first time.Step 2 – Enable Music Licenses & ... Thomas Simmons Templates FailedClosed General Help on the Theme   Updated October 1, 2022 at 9:01pm   2 Most recent comment from Max:Hi, Please read this article on how to import the Elementor Template Kit  Thomas Simmons BillingClosed MP3 Audio Player Plugin   Updated October 1, 2022 at 9:00pm   2 Most recent comment from Max:Hi, This product is a one-time fee and it also includes 1 year of updates and support. After 1 year, you will be able to renew for 1 additional year of update and support. If you don't want to r ... Mahbub Accidently I bought same theme 2 timesClosed General Help on the Theme   Updated October 1, 2022 at 8:17pm   4 Most recent comment from Max:Alright, I have proceeded with the refund  Richardt Tjikongo You did automatic updateClosed MP3 Audio Player Plugin   Updated September 29, 2022 at 2:56pm   2 Most recent comment from Max:Hi there, Elementor is a free plugin. What do you mean by  it does not allow me to get certain icons, such as the music player icon? Send me screenshot please. And what do you mean by The links t ... Carolyn McKinney Poor documentation, please help with WooClosed MP3 Audio Player Plugin   Updated September 29, 2022 at 2:35pm   9 Most recent comment from Carolyn McKinney:I see it now – thank you! leo Sticky player on cellphonesClosed MP3 Audio Player Plugin   Updated September 29, 2022 at 1:36pm   3 Most recent comment from leo:Hi Alexandre,Thanks for your reply ! Erick Player sticky linkClosed MP3 Audio Player Plugin   Updated September 28, 2022 at 10:01pm   32 Most recent comment from Erick:Très bien, je vous remercie de votre réponse. Alex Culla Error 524Closed Troubleshooting the Theme   Updated September 28, 2022 at 2:32pm   10 Most recent comment from Alexandre Dubois:You are welcome Jose Maria Garcia Allow the use of shortcodes in the popupClosed MP3 Audio Player Plugin   Updated September 27, 2022 at 9:23pm   7 Most recent comment from Max:Hi,after some attempts on my side, you will need to check directly with the author of the plugin PDF Viewer directly because I don't know why it does not work. It works with many many shortcodes, ... ownvision.studio Player volume level not working on mobileClosed MP3 Audio Player Plugin   Updated September 27, 2022 at 9:03pm   3 Most recent comment from ownvision.studio:Thanks! Esther Molenwijk Click to episode doesn't workClosed Troubleshooting the Theme   Updated September 27, 2022 at 1:56pm   2 Most recent comment from Max:Hi,make sure that the featured image of your episode is a jpg format and is less than 1400px width.