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Public Tickets

Finley Jones Sticky PlayerClosed MP3 Audio Player Plugin   Updated October 16, 2022 at 4:02pm   3 Most recent comment from Finley Jones:ah yes, I believe that has fixed the issue. I have removed the plugin causing the issues. I'm not sure why this has just only started to happen now though. The site has been working fine for mont ... Christian cURL error 28Closed Troubleshooting the Theme   Updated October 15, 2022 at 3:11pm   2 Most recent comment from Max:Hi, If you deactivate the plugin called Iron Demo importer, does the message disappear? Make sure iron demo importer is deactivated. Dave Playing an .mp3 via custom linkClosed MP3 Audio Player Plugin   Updated October 15, 2022 at 1:40am   3 Most recent comment from Dave:That's a shame. Every other part of the plugin is very nice. So please make this be a possibility (even if only as a PRO feature): [sonaar_ts sticky_player="true" feed="" feed_title="" feed_img= ... Joey Activating and importingClosed Troubleshooting the Theme   Updated October 14, 2022 at 9:16pm   2 Most recent comment from Max:Hi,with WP ENgine, you cannot import theme demo directly on a Production environment. Please create a staging server and use this server to import the demo content.For more info about prod and stagin ... Ronny Google FontsClosed General Help on the Theme   Updated October 14, 2022 at 3:41pm   2 Most recent comment from Alexandre Dubois:Hi Ronny Here how to disable all google Font:Step 1 – Disable all Google Fonts from theme settings: Go to wp-admin>theme options>typography: And select a system font (eq: Arial) or click on reset ... Joey access to headerClosed Troubleshooting the Theme   Updated October 14, 2022 at 2:36pm   4 Most recent comment from Max:The downbeat theme demo don't use an elementor header. The header is built in through the theme options.  Jochen Weser Wrong possiton of the subpageheadder...Closed Troubleshooting the Theme   Updated October 14, 2022 at 12:42pm   2 Most recent comment from Max:Please make sure that you use our latest theme version. Please read this article about how to update your theme.Once its installed, clear your site/server/browser cache.If it still does not work, it ... lightnin charlie Error message re: license keyClosed General Help on the Theme   Updated October 13, 2022 at 9:39pm   2 Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed. Ple ... Chad Bourg Single track only?Closed MP3 Audio Player Plugin   Updated October 13, 2022 at 5:25pm   5 Most recent comment from Max:Yes, if you want only 1 track in the player, you must create 1 playlist that will contains 1 track only. Peter audio player pre-purchase questionClosed MP3 Audio Player Plugin   Updated October 12, 2022 at 2:05pm   14 Most recent comment from Alexandre Dubois:Hi Peter, [sonaar_audioplayer] is the player shorcode. [sonaar_ts] is not a player shortcode. It is only a button who interacts with a audioplayer  in the current page. TS is for time stamp. You ca ... saad ezz Pre-sale questionClosed MP3 Audio Player Plugin   Updated October 12, 2022 at 1:38pm   2 Most recent comment from Max:Hello Saad,Thanks for reaching out,Yes, the plugin shall works exactly like what our demo has to offer.Its not possible to add videos. However you can add call-to-action links/icons that will link to ... Esther Molenwijk Player doesn't show progress bar in ChromeClosed Troubleshooting the Theme   Updated October 12, 2022 at 1:15pm   2 Most recent comment from Max:Hi,No screenshot was attached to your message. Here I see the progress bar correctly on Chrome PC. See screenshot https://d.pr/i/yswK20Perhaps try with a different computer just to see if the issue� ... Denys Sticky Player Close button is not visibleClosed MP3 Audio Player Plugin   Updated October 11, 2022 at 6:26pm   11 Most recent comment from Alexandre Dubois:You are welcome Rawand Baziany Deactivating Google FontsClosed General Help on the Theme   Updated October 11, 2022 at 6:25pm   2 Most recent comment from Alexandre Dubois:Hi Rawand, You can disable all googlefont in the theme setthings.Go to wp-admin>theme options>typographyAnd reset all font options or select a system font as arial.Go to wp-admin>audio player setting ... Francisco Soto Change slug name for "Artist"Closed General Help on the Theme   Updated October 11, 2022 at 3:42pm   4 Most recent comment from Denise Wedding:Thank You, MaximeHochzeitsrednerin Köln