Public Tickets
MIKE SCOTT
Cannot remove Progress BarClosed
MP3 Audio Player Plugin
Updated April 8, 2022 at 9:25pm
9
Most recent comment from MIKE SCOTT:Thank you very much Max. I'll forward this query onto the theme developer - I'm no coder by any stretch, so if the theme guys ask me questions I can't answer, I might need to come back ...
Ingeborg
can't download sonaar themeClosed
Get Started with the Theme
Updated April 8, 2022 at 8:22pm
2
Most recent comment from Max:Hi there,If you go to your Sonaar website by login in and go to My Account > Downloads, can you download it from there?let me know
Pierre
Change taxonomyClosed
MP3 Audio Player Plugin
Updated April 8, 2022 at 6:22pm
5
Most recent comment from Pierre:Thank you for taking the time Max it's clearer to me :)
Al Smith
preloading MP3 filesClosed
MP3 Audio Player Plugin
Updated April 8, 2022 at 3:03pm
4
Most recent comment from Max:Also instead of having multiple player, why don't you make 1 player with multiple episode in the playlist..Something similar like this: https://d.pr/i/Cjg27Eexamples here https://sonaar.io/mp3- ...
Jan
SupportClosed
General Help on the Theme
Updated April 7, 2022 at 8:07pm
2
Most recent comment from Max:Hello Jan,please send us your request here
Richard Zeier
MP3 uploads stopped playingClosed
MP3 Audio Player Plugin
Updated April 7, 2022 at 8:03pm
10
Most recent comment from Max:You are welcome!
Danskiy
Website Creation and call requestClosed
Get Started with the Theme
Updated April 7, 2022 at 3:40pm
2
Most recent comment from Max:Hi there, Thanks for reaching out and glad to meet you. We don't offer supports via phone calls unfortunately. However we do have a messenger chat available on our website at https://sonaar.io ...
Howard C Taylor Jr
This is the second time I requested to Cancel SubscriptionClosed
General Help on the Theme
Updated April 6, 2022 at 9:30pm
2
Most recent comment from Max:Hi, I'm sorry for the issue you have. Just before the importation, there was a Popup on which on clicked ok that confirmed you that the content will be replaced by the theme demo content. If yo ...
George
Demo importClosed
Get Started with the Theme
Updated April 6, 2022 at 4:12pm
4
Most recent comment from Max:Here is the file for the theme demo Downbeat : https://d.pr/f/g1HW1V
To import a theme demo manually, upload (by FTP or Filemanager) demo.zip in folder /wp-content/uploads/fw-backup (create fw-backup ...
[email protected]
Sonaar Elementor menu on mobileClosed
Troubleshooting the Theme
Updated April 6, 2022 at 3:42pm
15
Most recent comment from [email protected]:It is fixed. Thanks alot for your time.
Paul Sparks
ElementorClosed
Troubleshooting the Theme
Updated April 6, 2022 at 1:47pm
4
Most recent comment from Max:Hello Paul.1) Your license key and Sonaar account is binded to this email: [email protected] your license is expired.If you want to download theme and plugin updates, you must buy an a ...
Evelyn Abiguey
No display of pages in the web menuClosed
Troubleshooting the Theme
Updated April 5, 2022 at 11:19pm
15
Most recent comment from Evelyn Abiguey:Ok, I will think about what to do in that case.
Thank you very much Max for your help. It has been a pleasure
James Jennings
Activate license on staging subdomainClosed
MP3 Audio Player Plugin
Updated April 5, 2022 at 5:55pm
7
Most recent comment from Alexandre Dubois:You are welcome
Pierre
Sticky Player DisappearedClosed
MP3 Audio Player Plugin
Updated April 5, 2022 at 3:58pm
47
Most recent comment from Pierre:By the way, I'll have to endorse Fack It's request about the pause with spacebar feature. It's such a common thing to do when consuming audio / video content https://sonaar.ticksy.c ...
James Jennings
Lyric feature is no longer workinClosed
MP3 Audio Player Plugin
Updated April 5, 2022 at 3:23pm
5
Most recent comment from James Jennings:Perhaps it was related to the network DNS issue. It is working now so you may close this ticket. Thanks for the help.