Public Tickets
Renata
Site Content is DownClosed
Get Started with the Theme
Updated April 30, 2022 at 3:51pm
3
Most recent comment from Max:What I always recommend when using a new WordPress theme is to develop the "new" website on a staging server with a fresh copy of WordPress. So start with a clean copy of WordPress, install the them ...
Pasquale
GoogleClosed
General Help on the Theme
Updated April 30, 2022 at 12:38pm
4
Most recent comment from Max:Yes, in 30 minutes
Motaz Matar
Plugin purchase but giving error on downloadingClosed
MP3 Audio Player Plugin
Updated April 29, 2022 at 4:21pm
2
Most recent comment from Max:Hi To download, login into your Sonaar account and go to My Account > Downloads Tell me if it works
David Arkenstone
set up emailClosed
General Help on the Theme
Updated April 29, 2022 at 4:19pm
2
Most recent comment from Max:Hi, To get an email adress with your domain, please check with your domain registrar. Or use Google Suite
Maira
constant failure with the plugingClosed
MP3 Audio Player Plugin
Updated April 29, 2022 at 1:59pm
2
Most recent comment from Max:Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Yacine
Player track numberClosed
MP3 Audio Player Plugin
Updated April 29, 2022 at 7:39am
1
Most recent comment from Yacine:Hi,
Is there an setting to hide the track number in the player ?EDIT: managed to do it with custom CSS.
Bill
iOS Device PlaybackClosed
MP3 Audio Player Plugin
Updated April 28, 2022 at 3:58pm
4
Most recent comment from Max:Hi,Unfortunately this workaround wont work..Notification center where the media is loaded is controlled by iOS.I've read a lot of people complaining about thisFingercrossed that they will fix th ...
Martin Dejmek
display errors of a pluginClosed
MP3 Audio Player Plugin
Updated April 28, 2022 at 1:20pm
2
Most recent comment from Max:Hi,this issue is caused by your theme.Add this to your custom CSS (wp-admin > appearance > customize > Additional CSS)
div:before, div:after{
content:unset;
}
Volker
woocommerce templateClosed
Troubleshooting the Theme
Updated April 26, 2022 at 1:57pm
2
Most recent comment from Max:Hi,In version 4.23, we dont use any WooCommerce template files..Perhaps you are using WooCommerce template in your Child theme tho. I recommend you check with the developer of your website why WooCom ...
Michael Spackman
Unique Track pictureClosed
MP3 Audio Player Plugin
Updated April 25, 2022 at 7:59pm
2
Most recent comment from Max:Hi,Yes you can add individual track artwork here: https://d.pr/i/OODtv3
[email protected]
registar Sonaar pluginClosed
MP3 Audio Player Plugin
Updated April 25, 2022 at 5:15pm
2
Most recent comment from Max:Hi Make sure to install the pro addon plugin first. You can download the pro addon by login into your Sonaar account and go to My Account > Downloads
Floor
Changin the playlist template pageClosed
General Help on the Theme
Updated April 25, 2022 at 1:50pm
5
Most recent comment from Alexandre Dubois:Hi, You just have to drag and drop the "parallax grid" element (see here)But this element can only be linked to playlist post or artist post. Maybe it could be a better idea to use essential Grid to ...
Chnebierk
Is playing audio muted possible ?Closed
MP3 Audio Player Plugin
Updated April 23, 2022 at 1:51pm
2
Most recent comment from Max:Hi, I'm a bit confused. Could you elaborate the goal why you need a muted audio player to auto play? I understand the need to mute the audio when launching a video to by pass the auto play poli ...
Yi Yang
Already bought pro plan but cannot see it on my elementorClosed
MP3 Audio Player Plugin
Updated April 23, 2022 at 1:49pm
2
Most recent comment from Max:HiHave you installed the pro addon plugin? You can download from your Sonaar account > My Account > Downloads
Tristan
Unable to insert download log entry in databaseClosed
Troubleshooting the Theme
Updated April 21, 2022 at 1:30pm
3
Most recent comment from Tristan:Thank you Max. I solved it :)