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Public Tickets

Floor Changing Footer PlaylistClosed General Help on the Theme   Updated April 13, 2022 at 3:21pm   7 Most recent comment from Floor:Hi Max,I am not sure, Thanks for helping me though!Kind regards,Floor  Giorgos ElementorClosed General Help on the Theme   Updated April 11, 2022 at 10:45pm   13 Most recent comment from Giorgos:Many thanks!Now everything works :)Have a good night! Patrick McCarty Music player not working at allClosed MP3 Audio Player Plugin   Updated April 11, 2022 at 6:42pm   8 Most recent comment from Max:Thank you Jose Pena The license key used is currently empty, expired or invalidClosed Troubleshooting the Theme   Updated April 9, 2022 at 6:13pm   2 Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed. Ple ... Ling Messer Sonaar Widgets don't showClosed MP3 Audio Player Plugin   Updated April 9, 2022 at 2:31pm   4 Most recent comment from Max:The essential grid is a premium plugin that is included with our Sonaar theme. I think you are referring to the widgets  included with our theme. Our MP3 audio player pro that you are using is only ... Floor Revolution Slider Display selected tracksClosed General Help on the Theme   Updated April 11, 2022 at 1:48pm   2 Most recent comment from Floor:Nevermind, I found this in the Slider revolution in the 'Content section'. Then I selected the playlist with the right category's. Hope this will help you if needed :) MIKE SCOTT Cannot remove Progress BarClosed MP3 Audio Player Plugin   Updated April 8, 2022 at 9:25pm   9 Most recent comment from MIKE SCOTT:Thank you very much Max. I'll forward this query onto the theme developer - I'm no coder by any stretch, so if the theme guys ask me questions I can't answer, I might need to come back ... Ingeborg can't download sonaar themeClosed Get Started with the Theme   Updated April 8, 2022 at 8:22pm   2 Most recent comment from Max:Hi there,If you go to your Sonaar website by login in and go to My Account > Downloads, can you download it from there?let me know Pierre Change taxonomyClosed MP3 Audio Player Plugin   Updated April 8, 2022 at 6:22pm   5 Most recent comment from Pierre:Thank you for taking the time Max it's clearer to me :) Al Smith preloading MP3 filesClosed MP3 Audio Player Plugin   Updated April 8, 2022 at 3:03pm   4 Most recent comment from Max:Also instead of having multiple player, why don't you make 1 player with multiple episode in the playlist..Something similar like this: https://d.pr/i/Cjg27Eexamples here https://sonaar.io/mp3- ... Jan SupportClosed General Help on the Theme   Updated April 7, 2022 at 8:07pm   2 Most recent comment from Max:Hello Jan,please send us your request here Richard Zeier MP3 uploads stopped playingClosed MP3 Audio Player Plugin   Updated April 7, 2022 at 8:03pm   10 Most recent comment from Max:You are welcome! Danskiy Website Creation and call requestClosed Get Started with the Theme   Updated April 7, 2022 at 3:40pm   2 Most recent comment from Max:Hi there, Thanks for reaching out and glad to meet you. We don't offer supports via phone calls unfortunately. However we do have a messenger chat available on our website at https://sonaar.io ... Howard C Taylor Jr This is the second time I requested to Cancel SubscriptionClosed General Help on the Theme   Updated April 6, 2022 at 9:30pm   2 Most recent comment from Max:Hi, I'm sorry for the issue you have. Just before the importation, there was a Popup on which on clicked ok that confirmed you that the content will be replaced by the theme demo content. If yo ... George Demo importClosed Get Started with the Theme   Updated April 6, 2022 at 4:12pm   4 Most recent comment from Max:Here is the file for the theme demo Downbeat : https://d.pr/f/g1HW1V To import a theme demo manually, upload (by FTP or Filemanager) demo.zip in folder /wp-content/uploads/fw-backup (create fw-backup ...