Public Tickets
Daniel
My website has changedClosed
Troubleshooting the Theme
Updated April 19, 2022 at 2:54pm
4
Most recent comment from Max:Hi,please edit your page and click this button to jump back in Elementor editor: https://d.pr/i/671tPv
CURTIS ALLEN
Elementor widgets not workingClosed
General Help on the Theme
Updated April 19, 2022 at 2:40pm
14
Most recent comment from Max:Hi,Im confused...just replace the title here by editing your page post? See screenshot https://d.pr/i/0THm07
Bruce Bradley
Reactivating LicenseClosed
Troubleshooting the Theme
Updated April 18, 2022 at 7:53pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
Ple ...
Julian
Playlist stops when mobile goes to sleep modeClosed
MP3 Audio Player Plugin
Updated April 17, 2022 at 8:22pm
3
Most recent comment from Julian:Hi Max, thanks for the quick reply! Yep, right you are... it's the same thing with all playlists in browsers.. hope to get that fixed soon. Cheers!
Deborah Jordan-Buriel
Navigation is brokenClosed
Troubleshooting the Theme
Updated April 15, 2022 at 6:06pm
5
Most recent comment from Deborah Jordan-Buriel:Yes, that was the culprit. So sorry to waste your time. I am so desperate to speed up this site! The site seemed to work after I turned that on but recent updates broke stuff and I thought it was th ...
Patrick
To WP Plugin UpdatesClosed
MP3 Audio Player Plugin
Updated April 15, 2022 at 4:51pm
6
Most recent comment from Max:Please try again. Your website registered for license check was without www. I added it.
Artoym
Hide/show image cover responsiveClosed
MP3 Audio Player Plugin
Updated April 15, 2022 at 2:18pm
4
Most recent comment from Alexandre Dubois:You are welcome
Gianfranco
Soonar Mp3 playerClosed
MP3 Audio Player Plugin
Updated April 14, 2022 at 3:30pm
2
Most recent comment from Max:Hi,Its not possible to close the sticky player once its launched from a popup im afraid, sorry
Rene
Essential Grid not showing WooCommercemmerce productsClosed
Troubleshooting the Theme
Updated April 13, 2022 at 3:28pm
9
Most recent comment from Rene:Thank you Max,I'm going to discuss this with my colleague René, who is also the one who decides about what to buy or not. ;-)Kind regards, Jens
Floor
Changing Footer PlaylistClosed
General Help on the Theme
Updated April 13, 2022 at 3:21pm
7
Most recent comment from Floor:Hi Max,I am not sure, Thanks for helping me though!Kind regards,Floor
Giorgos
ElementorClosed
General Help on the Theme
Updated April 11, 2022 at 10:45pm
13
Most recent comment from Giorgos:Many thanks!Now everything works :)Have a good night!
Patrick McCarty
Music player not working at allClosed
MP3 Audio Player Plugin
Updated April 11, 2022 at 6:42pm
8
Most recent comment from Max:Thank you
Jose Pena
The license key used is currently empty, expired or invalidClosed
Troubleshooting the Theme
Updated April 9, 2022 at 6:13pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
Ple ...
Ling Messer
Sonaar Widgets don't showClosed
MP3 Audio Player Plugin
Updated April 9, 2022 at 2:31pm
4
Most recent comment from Max:The essential grid is a premium plugin that is included with our Sonaar theme. I think you are referring to the widgets included with our theme. Our MP3 audio player pro that you are using is only ...
Floor
Revolution Slider Display selected tracksClosed
General Help on the Theme
Updated April 11, 2022 at 1:48pm
2
Most recent comment from Floor:Nevermind, I found this in the Slider revolution in the 'Content section'. Then I selected the playlist with the right category's. Hope this will help you if needed :)