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Public Tickets

David Wong Cart button doesent appear when you click the 3 buttons on the side of the beatClosed Troubleshooting the Theme   Updated April 2, 2022 at 10:56pm   8 Most recent comment from Max:Ok,If you login into your Sonaar account and go to My Account > Downloads, can you download it from there? Raf Cardenas Text not spanning the pageClosed Troubleshooting the Theme   Updated April 1, 2022 at 5:18pm   3 Most recent comment from Raf Cardenas:It did, thanks. You can close out this ticket, have a good weekend. Floor Demo content installClosed Get Started with the Theme   Updated March 31, 2022 at 7:04pm   3 Most recent comment from Floor:Hi Max,Thanks for your response! it worked! Adam Audio player colors won't changeClosed Podcast Help on the Theme   Updated March 31, 2022 at 1:48pm   4 Most recent comment from Max:Awesome! Happy we could help you out! Btw. If you have a moment, I would very much appreciate if you could quickly rate our theme 5 Stars, just to help me spread the word. It's my little reward ... Daniel adding videos to the themeClosed General Help on the Theme   Updated March 31, 2022 at 1:46pm   2 Most recent comment from Max:Hello Daniel,Yes absolutely. You can add any videos to the site...from Youtube, vimeo, self-hosted videos, etc.You can use the Video widget that is provided with the theme within Elementor page build ... Floor Background Color Theme Change and Artist on homepage questionClosed General Help on the Theme   Updated March 30, 2022 at 2:54pm   4 Most recent comment from Alexandre Dubois:You are welcome Rommil Santiago Pro Plugin won't work anymoreClosed MP3 Audio Player Plugin   Updated March 29, 2022 at 11:14pm   13 Most recent comment from Rommil Santiago:Maybe? Anyways. It works, now. Thanks for the suggestions! Nicolas Piron Instagram Counter not showingClosed Troubleshooting the Theme   Updated March 29, 2022 at 8:51pm   2 Most recent comment from Alexandre Dubois:Hi Nicholas,Likes dont appear anymore since Instagram has changed their API, but I hope this will be fixed soon by the Essential Grid team. Raf Cardenas Change photo in first sectionClosed Troubleshooting the Theme   Updated March 29, 2022 at 8:06pm   4 Most recent comment from Alexandre Dubois:You are welcome Sudhir Poonipershad AJAXClosed Troubleshooting the Theme   Updated March 29, 2022 at 6:51pm   8 Most recent comment from Alexandre Dubois:You are welcome Yacine Import a kit in ElementorClosed Get Started with the Theme   Updated March 29, 2022 at 5:49pm   8 Most recent comment from Max:I have imported the templates: https://d.pr/i/H7u2B9you can update Elementor to latest version now. Miroslav Mobile Version of player buggedClosed MP3 Audio Player Plugin   Updated March 29, 2022 at 2:41pm   5 Most recent comment from Max:Weird, many many of our users use Astra as well. Glad it worked for you Mathew Renewal for a ThemeClosed Troubleshooting the Theme   Updated March 29, 2022 at 2:20pm   2 Most recent comment from Max:Hi Mathew,from what I see in your account, you have a subscription to the All themes access.If you don't want the All theme access license anymore but only the Studio Theme, please buy the Sing ... Nicolas Piron 4.23 Upgrade issueClosed Troubleshooting the Theme   Updated March 29, 2022 at 2:15pm   4 Most recent comment from Max:Hi,I'm not sure what happened exactly...Perhaps a server connection issue. Leandro Bug Report - Scheme_Typography class missingClosed Troubleshooting the Theme   Updated March 28, 2022 at 9:10pm   2 Most recent comment from Max:Hi, This has been fixed in last theme update. Make sure to use Sonaar theme version. 4.23Please read this article about how to update your theme.