Public Tickets
Devin
Pages loading incorrectlyClosed
Troubleshooting the Theme
Updated April 21, 2022 at 3:36am
4
Most recent comment from Max:Yes.
Floor
How to change the color of the YouTube grid?Closed
General Help on the Theme
Updated April 19, 2022 at 9:18pm
2
Most recent comment from Max:Hi,edit the skin of your essential grid. see screenshot https://d.pr/i/Ew1eVrThen go to Spaces > Content tab and change the background color there. see screenshot https://d.pr/i/usofZl
Floor
How do I change the Space of the artist pageClosed
General Help on the Theme
Updated April 19, 2022 at 9:16pm
2
Most recent comment from Max:Hi,edit your artist post and choose Blank Layout as the template. see screenshot https://d.pr/i/9xE6oD
Guy Luxxxe
Banner's pageClosed
Troubleshooting the Theme
Updated April 19, 2022 at 5:25pm
5
Most recent comment from Guy Luxxxe:Salut,Merci pour l'info !Effectivement, je viens de le désactiver et tout fonctionne normalement.Je vais prendre contact avec l'équipe de Beatstore.Bonne soirée
mbvmatt28
Licence not workingClosed
Troubleshooting the Theme
Updated April 19, 2022 at 4:46pm
3
Most recent comment from mbvmatt28:That worked! thank you!
Floor
Changing the color of the text of the Artist pageClosed
General Help on the Theme
Updated April 19, 2022 at 3:59pm
2
Most recent comment from Floor:Hi Guys,Nevermind, I just want to deleted the whole left section!Please visit my other ticket.Kind regards,Floor
Daniel
My website has changedClosed
Troubleshooting the Theme
Updated April 19, 2022 at 2:54pm
4
Most recent comment from Max:Hi,please edit your page and click this button to jump back in Elementor editor: https://d.pr/i/671tPv
CURTIS ALLEN
Elementor widgets not workingClosed
General Help on the Theme
Updated April 19, 2022 at 2:40pm
14
Most recent comment from Max:Hi,Im confused...just replace the title here by editing your page post? See screenshot https://d.pr/i/0THm07
Bruce Bradley
Reactivating LicenseClosed
Troubleshooting the Theme
Updated April 18, 2022 at 7:53pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
Ple ...
Julian
Playlist stops when mobile goes to sleep modeClosed
MP3 Audio Player Plugin
Updated April 17, 2022 at 8:22pm
3
Most recent comment from Julian:Hi Max, thanks for the quick reply! Yep, right you are... it's the same thing with all playlists in browsers.. hope to get that fixed soon. Cheers!
Deborah Jordan-Buriel
Navigation is brokenClosed
Troubleshooting the Theme
Updated April 15, 2022 at 6:06pm
5
Most recent comment from Deborah Jordan-Buriel:Yes, that was the culprit. So sorry to waste your time. I am so desperate to speed up this site! The site seemed to work after I turned that on but recent updates broke stuff and I thought it was th ...
Patrick
To WP Plugin UpdatesClosed
MP3 Audio Player Plugin
Updated April 15, 2022 at 4:51pm
6
Most recent comment from Max:Please try again. Your website registered for license check was without www. I added it.
Artoym
Hide/show image cover responsiveClosed
MP3 Audio Player Plugin
Updated April 15, 2022 at 2:18pm
4
Most recent comment from Alexandre Dubois:You are welcome
Gianfranco
Soonar Mp3 playerClosed
MP3 Audio Player Plugin
Updated April 14, 2022 at 3:30pm
2
Most recent comment from Max:Hi,Its not possible to close the sticky player once its launched from a popup im afraid, sorry
Rene
Essential Grid not showing WooCommercemmerce productsClosed
Troubleshooting the Theme
Updated April 13, 2022 at 3:28pm
9
Most recent comment from Rene:Thank you Max,I'm going to discuss this with my colleague René, who is also the one who decides about what to buy or not. ;-)Kind regards, Jens