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Public Tickets

Nicolas Godefroy Essential grid filterClosed General Help on the Theme   Updated December 1, 2020 at 4:47am   3 Most recent comment from Nicolas Godefroy:Hi Max, thank you! Robey Latest VersionsClosed General Help on the Theme   Updated November 30, 2020 at 6:08pm   3 Most recent comment from Robey:Hey Maxime,Thank you for the clear explanation and also the heads up about my (soon to expire) subscription.I know enough for now.Have a good day!Kind regards,Robey Jeff Cook How to remove meta widget sidebarClosed General Help on the Theme   Updated November 30, 2020 at 4:47pm   3 Most recent comment from Jeff Cook:Thanks Max! Dee Mistry Artist Heading on MobileClosed General Help on the Theme   Updated November 26, 2020 at 3:04pm   5 Most recent comment from Max:Hi Jonk,Make sure to clear your browser cache maybe. also, make sure that the size is set with px unit. see screenshot https://d.pr/i/AGdGvBif it does not work, please provide me your page url and a ... Jeff Cook Video ListClosed General Help on the Theme   Updated November 26, 2020 at 2:29am   3 Most recent comment from Jeff Cook:Thanks! That solved the ticket, Jeff Cook Video landing pageClosed General Help on the Theme   Updated November 25, 2020 at 5:06pm   2 Most recent comment from Jeff Cook:Never mind I found my solution. Thanks! Sergio Aquino Magnetic MenuClosed General Help on the Theme   Updated November 24, 2020 at 4:46pm   4 Most recent comment from Max:Hi,2a) you can add this to your custom CSS:._magnetic_elementor .menu-toggle {    padding-right: 100px!important;} Jeff Cook Sonaar Player IDClosed General Help on the Theme   Updated November 20, 2020 at 9:17pm   2 Most recent comment from Jeff Cook:Never mind, I found the solution. Thanks! Jeff Cook Moonlight themeClosed General Help on the Theme   Updated November 19, 2020 at 8:15pm   7 Most recent comment from Jeff Cook:Got it, thanks! Chris Schütze Videoplayer opens mutedClosed General Help on the Theme   Updated November 17, 2020 at 6:04pm   4 Most recent comment from Alexandre Dubois:You are welcome Jeff Cook IssuesClosed General Help on the Theme   Updated November 16, 2020 at 9:24pm   3 Most recent comment from Max:Hi Jeff,My name is Max and I'm the CEO of Sonaar.As I mentionned on your previous ticket, our support hour is from Monday to Friday 9ham to 6hpm and our timezone is UTC-5. (We are located in Mo ... Giorgos News sectionClosed General Help on the Theme   Updated November 13, 2020 at 5:26pm   4 Most recent comment from Alexandre Dubois:The best way in this case is to go to wp-admin>theme options>custom css/jsAnd add this code in the custom css field:.articles-classic .media-block .holder{background-color: #000000l}Dont forget to cle ... Giorgos EventsClosed General Help on the Theme   Updated November 13, 2020 at 5:23pm   6 Most recent comment from Alexandre Dubois:You are welcome Giorgos Slider PlayerClosed General Help on the Theme   Updated November 13, 2020 at 5:23pm   6 Most recent comment from Alexandre Dubois:Ok, I didnt see callback actions was already set.It is fixed nowAnd here how to change the carousel number item visble https://d.pr/i/Xr8MSg Jeff Cook Youtube videosClosed General Help on the Theme   Updated November 12, 2020 at 6:23pm   2 Most recent comment from Max:You can embed any YouTube video as long as the video owner have not disabled video embed permission.