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Public Tickets

GertJan van Schuppen Elementor, the content area was not found on your pageClosed Troubleshooting the Theme   Updated October 21, 2022 at 6:45pm   4 Most recent comment from Alexandre Dubois:Hi, Unfortunately we dont know what it is the issue here. It is persists even when we disable all sonaar products (theme and plugins). Maybe the elementor team can help you through this. Eric Scott Album Info Editor DisappearedClosed Troubleshooting the Theme   Updated October 21, 2022 at 2:19pm   7 Most recent comment from Max:No problem Adam Perlman mobileClosed Troubleshooting the Theme   Updated October 17, 2022 at 6:46pm   10 Most recent comment from Max:There is something on your site that overwrite the mobile version of your site. I don't know if its a plugin or a server addon, or something else you, or your web hoster, or your webmaster have i ... Kristina Podcastr theme with Podcast Player WP Pro compatibilityClosed Troubleshooting the Theme   Updated October 17, 2022 at 1:29pm   16 Most recent comment from Max:Hi,Once the episode has been imported to your site, it won't be updated if you change something on the source site. This is because a lot of people want to add new / bonus content to the WordPres ... Christian cURL error 28Closed Troubleshooting the Theme   Updated October 15, 2022 at 3:11pm   2 Most recent comment from Max:Hi, If you deactivate the plugin called Iron Demo importer, does the message disappear? Make sure iron demo importer is deactivated. Joey Activating and importingClosed Troubleshooting the Theme   Updated October 14, 2022 at 9:16pm   2 Most recent comment from Max:Hi,with WP ENgine, you cannot import theme demo directly on a Production environment. Please create a staging server and use this server to import the demo content.For more info about prod and stagin ... Joey access to headerClosed Troubleshooting the Theme   Updated October 14, 2022 at 2:36pm   4 Most recent comment from Max:The downbeat theme demo don't use an elementor header. The header is built in through the theme options.  Jochen Weser Wrong possiton of the subpageheadder...Closed Troubleshooting the Theme   Updated October 14, 2022 at 12:42pm   2 Most recent comment from Max:Please make sure that you use our latest theme version. Please read this article about how to update your theme.Once its installed, clear your site/server/browser cache.If it still does not work, it ... Esther Molenwijk Player doesn't show progress bar in ChromeClosed Troubleshooting the Theme   Updated October 12, 2022 at 1:15pm   2 Most recent comment from Max:Hi,No screenshot was attached to your message. Here I see the progress bar correctly on Chrome PC. See screenshot https://d.pr/i/yswK20Perhaps try with a different computer just to see if the issue� ... Jeff Responsive theme stopped working correctlyClosed Troubleshooting the Theme   Updated October 4, 2022 at 2:18pm   2 Most recent comment from Alexandre Dubois:Hi Jeff, The issue was caused by WPRocket.  Alex Culla Error 524Closed Troubleshooting the Theme   Updated September 28, 2022 at 2:32pm   10 Most recent comment from Alexandre Dubois:You are welcome Esther Molenwijk Click to episode doesn't workClosed Troubleshooting the Theme   Updated September 27, 2022 at 1:56pm   2 Most recent comment from Max:Hi,make sure that the featured image of your episode is a jpg format and is less than 1400px width. Jack Deleted ContentClosed Troubleshooting the Theme   Updated September 27, 2022 at 11:55am   10 Most recent comment from Max:Hi, Ask them to rollback to a copy before yesterday? They should keep at least 7 days of backups.  Guillaume transition issueClosed Troubleshooting the Theme   Updated September 15, 2022 at 1:31pm   9 Most recent comment from Guillaume:Hello Max,Just a short message to let you know about my page transition problem. It has been solved by a microservice at 25€. It was apparently an AJAX problem on the plugin, which has been rectifie ... Ben Theme bugClosed Troubleshooting the Theme   Updated September 14, 2022 at 1:55pm   2 Most recent comment from Max:HiPlease make sure that you use our latest theme version. We have fixed the license issue in Version 4.23 So if you update your theme to version 4.23 or higher, the issue you have will be fixed. Pleas ...