Public Tickets
Jose Pena
The license key used is currently empty, expired or invalidClosed
Troubleshooting the Theme
Updated April 9, 2022 at 6:13pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
Ple ...
[email protected]
Sonaar Elementor menu on mobileClosed
Troubleshooting the Theme
Updated April 6, 2022 at 3:42pm
15
Most recent comment from [email protected]:It is fixed. Thanks alot for your time.
Paul Sparks
ElementorClosed
Troubleshooting the Theme
Updated April 6, 2022 at 1:47pm
4
Most recent comment from Max:Hello Paul.1) Your license key and Sonaar account is binded to this email: [email protected] your license is expired.If you want to download theme and plugin updates, you must buy an a ...
Evelyn Abiguey
No display of pages in the web menuClosed
Troubleshooting the Theme
Updated April 5, 2022 at 11:19pm
15
Most recent comment from Evelyn Abiguey:Ok, I will think about what to do in that case.
Thank you very much Max for your help. It has been a pleasure
Willem Serneels
Cannot enter licenseClosed
Troubleshooting the Theme
Updated April 5, 2022 at 10:56am
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
Ple ...
David Wong
Cart button doesent appear when you click the 3 buttons on the side of the beatClosed
Troubleshooting the Theme
Updated April 2, 2022 at 10:56pm
8
Most recent comment from Max:Ok,If you login into your Sonaar account and go to My Account > Downloads, can you download it from there?
Raf Cardenas
Text not spanning the pageClosed
Troubleshooting the Theme
Updated April 1, 2022 at 5:18pm
3
Most recent comment from Raf Cardenas:It did, thanks. You can close out this ticket, have a good weekend.
Nicolas Piron
Instagram Counter not showingClosed
Troubleshooting the Theme
Updated March 29, 2022 at 8:51pm
2
Most recent comment from Alexandre Dubois:Hi Nicholas,Likes dont appear anymore since Instagram has changed their API, but I hope this will be fixed soon by the Essential Grid team.
Raf Cardenas
Change photo in first sectionClosed
Troubleshooting the Theme
Updated March 29, 2022 at 8:06pm
4
Most recent comment from Alexandre Dubois:You are welcome
Sudhir Poonipershad
AJAXClosed
Troubleshooting the Theme
Updated March 29, 2022 at 6:51pm
8
Most recent comment from Alexandre Dubois:You are welcome
Mathew
Renewal for a ThemeClosed
Troubleshooting the Theme
Updated March 29, 2022 at 2:20pm
2
Most recent comment from Max:Hi Mathew,from what I see in your account, you have a subscription to the All themes access.If you don't want the All theme access license anymore but only the Studio Theme, please buy the Sing ...
Nicolas Piron
4.23 Upgrade issueClosed
Troubleshooting the Theme
Updated March 29, 2022 at 2:15pm
4
Most recent comment from Max:Hi,I'm not sure what happened exactly...Perhaps a server connection issue.
Leandro
Bug Report - Scheme_Typography class missingClosed
Troubleshooting the Theme
Updated March 28, 2022 at 9:10pm
2
Most recent comment from Max:Hi, This has been fixed in last theme update. Make sure to use Sonaar theme version. 4.23Please read this article about how to update your theme.
Drew Sebesteny
Upgrading to LifetimeClosed
Troubleshooting the Theme
Updated March 28, 2022 at 3:34pm
2
Most recent comment from Alexandre Dubois:Hi Drew, Do you still need our assistance?I m asking that because you told on messenger you have figured out.
Raf Cardenas
Theme installation miss syle.css sheetClosed
Troubleshooting the Theme
Updated March 27, 2022 at 3:17pm
2
Most recent comment from Raf Cardenas:You can close this ticket, I saw the fix in the open public tickets.