Public Tickets
Nicolas Piron
Instagram Counter not showingClosed
Troubleshooting the Theme
Updated March 29, 2022 at 8:51pm
2
Most recent comment from Alexandre Dubois:Hi Nicholas,Likes dont appear anymore since Instagram has changed their API, but I hope this will be fixed soon by the Essential Grid team.
Raf Cardenas
Change photo in first sectionClosed
Troubleshooting the Theme
Updated March 29, 2022 at 8:06pm
4
Most recent comment from Alexandre Dubois:You are welcome
Sudhir Poonipershad
AJAXClosed
Troubleshooting the Theme
Updated March 29, 2022 at 6:51pm
8
Most recent comment from Alexandre Dubois:You are welcome
Mathew
Renewal for a ThemeClosed
Troubleshooting the Theme
Updated March 29, 2022 at 2:20pm
2
Most recent comment from Max:Hi Mathew,from what I see in your account, you have a subscription to the All themes access.If you don't want the All theme access license anymore but only the Studio Theme, please buy the Sing ...
Nicolas Piron
4.23 Upgrade issueClosed
Troubleshooting the Theme
Updated March 29, 2022 at 2:15pm
4
Most recent comment from Max:Hi,I'm not sure what happened exactly...Perhaps a server connection issue.
Leandro
Bug Report - Scheme_Typography class missingClosed
Troubleshooting the Theme
Updated March 28, 2022 at 9:10pm
2
Most recent comment from Max:Hi, This has been fixed in last theme update. Make sure to use Sonaar theme version. 4.23Please read this article about how to update your theme.
Drew Sebesteny
Upgrading to LifetimeClosed
Troubleshooting the Theme
Updated March 28, 2022 at 3:34pm
2
Most recent comment from Alexandre Dubois:Hi Drew, Do you still need our assistance?I m asking that because you told on messenger you have figured out.
Raf Cardenas
Theme installation miss syle.css sheetClosed
Troubleshooting the Theme
Updated March 27, 2022 at 3:17pm
2
Most recent comment from Raf Cardenas:You can close this ticket, I saw the fix in the open public tickets.
Tech Nicely
customizing the playerClosed
Troubleshooting the Theme
Updated March 25, 2022 at 9:15pm
9
Most recent comment from Tech Nicely:ok great. ill give that a try
Brian Stephens
Hacked?Closed
Troubleshooting the Theme
Updated March 25, 2022 at 7:32pm
2
Most recent comment from Alexandre Dubois:Hi Brian, You should contact your webhost provider to fix this. At least they can restore a backup. I have no clue about what happen hereIf you learn more about the situation, and you consider we hav ...
Jon Jackson
license activationClosed
Troubleshooting the Theme
Updated March 25, 2022 at 2:26am
3
Most recent comment from Jon Jackson:That did the trick. I update to version 4.23 and now there ere no errors.Thank you
Charity cox
Calendar issuesClosed
Troubleshooting the Theme
Updated March 24, 2022 at 2:33pm
2
Most recent comment from Max:Hi,When I try to check your website from the link you have provided, it says im not allowed to preview draft. see screenshot https://d.pr/i/oZ9EKG
Lauryn
Media upload error, Theme color errorClosed
Troubleshooting the Theme
Updated March 23, 2022 at 1:21pm
2
Most recent comment from Max:Hi,What is the image you are trying to upload? Is it a .jpg file ? how big is it?Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Andrés
Current menu item activeClosed
Troubleshooting the Theme
Updated March 22, 2022 at 2:37pm
8
Most recent comment from Andrés:ok, thanks
Pasquale
can not manipulate textClosed
Troubleshooting the Theme
Updated March 17, 2022 at 7:29pm
14
Most recent comment from Alexandre Dubois:I have update all activated plugins, except the WPBakery addons. I don have access to the premium plugin. Please take a look on your site and make sure nothing is broken. Maybe your site will be impr ...