Public Tickets
Andrew Green
DJ Beats Theme Essential Grid wont play you tube audioClosed
Troubleshooting the Theme
Updated June 1, 2022 at 3:57pm
2
Most recent comment from Alexandre Dubois:Hi Andrew, If you are talking about videos on this page https://www.djgreenie.co.uk/music-click-play/ you are using the click and play skin. It doesnt work for videos. You should built or use an ...
Sh'muel
When I activate theme my WP Admin Page is permanently a 404 pageClosed
Troubleshooting the Theme
Updated May 20, 2022 at 8:40pm
8
Most recent comment from Max:Hi,I see that your theme Sonaar is activated now and there is no wp admin page that has a 404 error from what I can see? Do you still have an issue? if so, please elaborate on steps to reproduce it.
Kevin Espinosa
License key won't saveClosed
Troubleshooting the Theme
Updated May 20, 2022 at 1:36pm
4
Most recent comment from Max:Hi, Please go to wp-admin > Elementor > Tools > and click Regenerate CSS. Then, you can clear the cache (WP cache and browser cache) and refresh the page.
Motaz Matar
Confliction with woocommerceClosed
Troubleshooting the Theme
Updated May 19, 2022 at 2:35pm
2
Most recent comment from Max:Your account page was not set correctly. I set it here: https://d.pr/i/haGBbp
Nichole
License activationClosed
Troubleshooting the Theme
Updated May 10, 2022 at 6:08pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
Ple ...
Jon Paul
Revolution Slider not updatingClosed
Troubleshooting the Theme
Updated May 4, 2022 at 1:35pm
2
Most recent comment from Alexandre Dubois:Hi Jon Paul, We have removed Revolution Slider v6.5.7 because since this version, the slider plugin has issues with the ajax navigation. We will make a recent version available as soon everything wor ...
Volker
woocommerce templateClosed
Troubleshooting the Theme
Updated April 26, 2022 at 1:57pm
2
Most recent comment from Max:Hi,In version 4.23, we dont use any WooCommerce template files..Perhaps you are using WooCommerce template in your Child theme tho. I recommend you check with the developer of your website why WooCom ...
Tristan
Unable to insert download log entry in databaseClosed
Troubleshooting the Theme
Updated April 21, 2022 at 1:30pm
3
Most recent comment from Tristan:Thank you Max. I solved it :)
Devin
Pages loading incorrectlyClosed
Troubleshooting the Theme
Updated April 21, 2022 at 3:36am
4
Most recent comment from Max:Yes.
Guy Luxxxe
Banner's pageClosed
Troubleshooting the Theme
Updated April 19, 2022 at 5:25pm
5
Most recent comment from Guy Luxxxe:Salut,Merci pour l'info !Effectivement, je viens de le désactiver et tout fonctionne normalement.Je vais prendre contact avec l'équipe de Beatstore.Bonne soirée
mbvmatt28
Licence not workingClosed
Troubleshooting the Theme
Updated April 19, 2022 at 4:46pm
3
Most recent comment from mbvmatt28:That worked! thank you!
Daniel
My website has changedClosed
Troubleshooting the Theme
Updated April 19, 2022 at 2:54pm
4
Most recent comment from Max:Hi,please edit your page and click this button to jump back in Elementor editor: https://d.pr/i/671tPv
Bruce Bradley
Reactivating LicenseClosed
Troubleshooting the Theme
Updated April 18, 2022 at 7:53pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
Ple ...
Deborah Jordan-Buriel
Navigation is brokenClosed
Troubleshooting the Theme
Updated April 15, 2022 at 6:06pm
5
Most recent comment from Deborah Jordan-Buriel:Yes, that was the culprit. So sorry to waste your time. I am so desperate to speed up this site! The site seemed to work after I turned that on but recent updates broke stuff and I thought it was th ...
Rene
Essential Grid not showing WooCommercemmerce productsClosed
Troubleshooting the Theme
Updated April 13, 2022 at 3:28pm
9
Most recent comment from Rene:Thank you Max,I'm going to discuss this with my colleague René, who is also the one who decides about what to buy or not. ;-)Kind regards, Jens