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Public Tickets

Tristan Unable to insert download log entry in databaseClosed Troubleshooting the Theme   Updated April 21, 2022 at 1:30pm   3 Most recent comment from Tristan:Thank you Max. I solved it :)  Devin Pages loading incorrectlyClosed Troubleshooting the Theme   Updated April 21, 2022 at 3:36am   4 Most recent comment from Max:Yes.  Guy Luxxxe Banner's pageClosed Troubleshooting the Theme   Updated April 19, 2022 at 5:25pm   5 Most recent comment from Guy Luxxxe:Salut,Merci pour l'info !Effectivement, je viens de le désactiver et tout fonctionne normalement.Je vais prendre contact avec l'équipe de Beatstore.Bonne soirée mbvmatt28 Licence not workingClosed Troubleshooting the Theme   Updated April 19, 2022 at 4:46pm   3 Most recent comment from mbvmatt28:That worked! thank you! Daniel My website has changedClosed Troubleshooting the Theme   Updated April 19, 2022 at 2:54pm   4 Most recent comment from Max:Hi,please edit your page and click this button to jump back in Elementor editor: https://d.pr/i/671tPv Bruce Bradley Reactivating LicenseClosed Troubleshooting the Theme   Updated April 18, 2022 at 7:53pm   2 Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed. Ple ... Deborah Jordan-Buriel Navigation is brokenClosed Troubleshooting the Theme   Updated April 15, 2022 at 6:06pm   5 Most recent comment from Deborah Jordan-Buriel:Yes, that was the culprit. So sorry to waste your time. I am so desperate to speed up this site! The site seemed to work after I turned that on but recent updates broke stuff and I thought it was th ... Rene Essential Grid not showing WooCommercemmerce productsClosed Troubleshooting the Theme   Updated April 13, 2022 at 3:28pm   9 Most recent comment from Rene:Thank you Max,I'm going to discuss this with my colleague René, who is also the one who decides about what to buy or not. ;-)Kind regards, Jens Jose Pena The license key used is currently empty, expired or invalidClosed Troubleshooting the Theme   Updated April 9, 2022 at 6:13pm   2 Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed. Ple ... [email protected] Sonaar Elementor menu on mobileClosed Troubleshooting the Theme   Updated April 6, 2022 at 3:42pm   15 Most recent comment from [email protected]:It is fixed. Thanks alot for your time. Paul Sparks ElementorClosed Troubleshooting the Theme   Updated April 6, 2022 at 1:47pm   4 Most recent comment from Max:Hello Paul.1) Your license key and Sonaar account is binded to this email: [email protected] your license is expired.If you want to download theme and plugin updates, you must buy an a ... Evelyn Abiguey No display of pages in the web menuClosed Troubleshooting the Theme   Updated April 5, 2022 at 11:19pm   15 Most recent comment from Evelyn Abiguey:Ok, I will think about what to do in that case. Thank you very much Max for your help. It has been a pleasure Willem Serneels Cannot enter licenseClosed Troubleshooting the Theme   Updated April 5, 2022 at 10:56am   2 Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed. Ple ... David Wong Cart button doesent appear when you click the 3 buttons on the side of the beatClosed Troubleshooting the Theme   Updated April 2, 2022 at 10:56pm   8 Most recent comment from Max:Ok,If you login into your Sonaar account and go to My Account > Downloads, can you download it from there? Raf Cardenas Text not spanning the pageClosed Troubleshooting the Theme   Updated April 1, 2022 at 5:18pm   3 Most recent comment from Raf Cardenas:It did, thanks. You can close out this ticket, have a good weekend.