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Public Tickets

Alex Bug in the code?Closed Troubleshooting the Theme   Updated June 22, 2022 at 11:44pm   2 Most recent comment from Max:Hi, In most cases, the issue is related to one of the third-party plugins which are not compatible with AJAX page loading.  Please read this article on how to troubleshoot and workarounds. Caroline Mariétan Logo not showing properlyClosed Troubleshooting the Theme   Updated June 22, 2022 at 3:53pm   4 Most recent comment from Alexandre Dubois:Hello Caroline,May i have a login credential to the wp-admin? Corey Gasman License KeyClosed Troubleshooting the Theme   Updated June 16, 2022 at 4:33pm   4 Most recent comment from Alexandre Dubois:I have updated Sonaar to the last version and the license activation works now George vass Background Images got the hotlink errorClosed Troubleshooting the Theme   Updated June 12, 2022 at 2:13pm   3 Most recent comment from George vass:Hi MaxI am looking it with the host thanks for the suggestion. I was unaware it was server related.Thanks George McCormack Elementor not workingClosed Troubleshooting the Theme   Updated June 10, 2022 at 6:52pm   4 Most recent comment from Alexandre Dubois:Please update first Sonaar theme (see here)And when it is updated, please go to wp-admin>appearance>install pluginsAnd update "elementor for sonaar" Erick Quezada ELEMENTORClosed Troubleshooting the Theme   Updated June 6, 2022 at 3:05pm   6 Most recent comment from Alexandre Dubois:You didnt provide the site url but you probalby talking about akasharecordsmx.com. Th sonaar theme on akasharecordsmx.com is not up tp date. Please update Sonaar to 4.23.When it is done, go to wp-ad ... Debra Powell My themes aren’t workingClosed Troubleshooting the Theme   Updated June 1, 2022 at 6:40pm   3 Most recent comment from Max:Yes, the 100+ Elementor Templates addon kit is include with the $99 or $179 plugin version. I have previously refunded the $59 100+ Elementor Templates addon kit that you have purchased separately  Andrew Green DJ Beats Theme Essential Grid wont play you tube audioClosed Troubleshooting the Theme   Updated June 1, 2022 at 3:57pm   2 Most recent comment from Alexandre Dubois:Hi Andrew,  If you are talking about videos on this page https://www.djgreenie.co.uk/music-click-play/ you are using the click and play skin. It doesnt work for videos. You should built or use an ... Sh'muel When I activate theme my WP Admin Page is permanently a 404 pageClosed Troubleshooting the Theme   Updated May 20, 2022 at 8:40pm   8 Most recent comment from Max:Hi,I see that your theme Sonaar is activated now and there is no wp admin page that has a 404 error from what I can see? Do you still have an issue? if so, please elaborate on steps to reproduce it. Kevin Espinosa License key won't saveClosed Troubleshooting the Theme   Updated May 20, 2022 at 1:36pm   4 Most recent comment from Max:Hi, Please go to wp-admin > Elementor > Tools > and click Regenerate CSS. Then, you can clear the cache (WP cache and browser cache) and refresh the page. Motaz Matar Confliction with woocommerceClosed Troubleshooting the Theme   Updated May 19, 2022 at 2:35pm   2 Most recent comment from Max:Your account page was not set correctly. I set it here: https://d.pr/i/haGBbp Nichole License activationClosed Troubleshooting the Theme   Updated May 10, 2022 at 6:08pm   2 Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed. Ple ... Jon Paul Revolution Slider not updatingClosed Troubleshooting the Theme   Updated May 4, 2022 at 1:35pm   2 Most recent comment from Alexandre Dubois:Hi Jon Paul, We have removed Revolution Slider v6.5.7 because since this version, the slider plugin has issues with the ajax navigation. We will make a recent version available as soon everything wor ... Volker woocommerce templateClosed Troubleshooting the Theme   Updated April 26, 2022 at 1:57pm   2 Most recent comment from Max:Hi,In version 4.23, we dont use any WooCommerce template files..Perhaps you are using WooCommerce template in your Child theme tho. I recommend you check with the developer of your website why WooCom ... Tristan Unable to insert download log entry in databaseClosed Troubleshooting the Theme   Updated April 21, 2022 at 1:30pm   3 Most recent comment from Tristan:Thank you Max. I solved it :)