Public Tickets
Shannon Plaquet
repeating error in debug.log > custom-style.php on line 2Closed
Troubleshooting the Theme
Updated July 25, 2022 at 11:25am
9
Most recent comment from Shannon Plaquet:I think we can close this ticket out.
tyler
too many requests error msgClosed
Troubleshooting the Theme
Updated July 23, 2022 at 12:56pm
2
Most recent comment from Max:Hi,Please check this directly with your web hosting provider.Additional info on the 429 Too many request issue: https://www.hostinger.com/tutorials/429-too-many-requests-errorPlease read this arti ...
Madelyn Harris
Website Won't LoadClosed
Troubleshooting the Theme
Updated July 13, 2022 at 11:08pm
2
Most recent comment from Max:I'm closing this ticket since we have answered on messenger about this issue. This will prevent duplication and confusion.
Todd Bates
Button on Slider carousel not pointing to the playlistClosed
Troubleshooting the Theme
Updated July 9, 2022 at 12:18pm
6
Most recent comment from Max:The widget you are referring to is Slider Revolution (not essential grid). The source of the playlists was set to Playlist but it has to be MP3 Audio Player instead.
Anthony Guembes
This ticket is about me not being able to use and edit my wordpress page. I cannot edit anything on this page.Closed
Troubleshooting the Theme
Updated July 8, 2022 at 3:56am
4
Most recent comment from Max:You bought all theme access license with 1 year of updates and support for $89. This license is expired but that's not what make your site not working. If you want me to support and check what i ...
Fack It Worldwide
AJAX loadingClosed
Troubleshooting the Theme
Updated July 6, 2022 at 1:46am
2
Most recent comment from Max:Hi,
I dont know but you have 7.2mb total for 2 images to loads. its huge. each images should be at least 200kb max. see screenshot https://d.pr/i/bx4wdh
Please read this article about speed issues an ...
Tyrell Vaughn
Vertical aligned icons, not horizontalClosed
Troubleshooting the Theme
Updated June 27, 2022 at 6:50pm
6
Most recent comment from Alexandre Dubois:You are welcome
Evelyn Abiguey
Images don´t load on playlist pagesClosed
Troubleshooting the Theme
Updated June 23, 2022 at 3:57pm
4
Most recent comment from Max:Hi,Please read this article about speed issues and optimizations.
Alex
Bug in the code?Closed
Troubleshooting the Theme
Updated June 22, 2022 at 11:44pm
2
Most recent comment from Max:Hi, In most cases, the issue is related to one of the third-party plugins which are not compatible with AJAX page loading.
Please read this article on how to troubleshoot and workarounds.
Caroline Mariétan
Logo not showing properlyClosed
Troubleshooting the Theme
Updated June 22, 2022 at 3:53pm
4
Most recent comment from Alexandre Dubois:Hello Caroline,May i have a login credential to the wp-admin?
Corey Gasman
License KeyClosed
Troubleshooting the Theme
Updated June 16, 2022 at 4:33pm
4
Most recent comment from Alexandre Dubois:I have updated Sonaar to the last version and the license activation works now
George vass
Background Images got the hotlink errorClosed
Troubleshooting the Theme
Updated June 12, 2022 at 2:13pm
3
Most recent comment from George vass:Hi MaxI am looking it with the host thanks for the suggestion. I was unaware it was server related.Thanks
George McCormack
Elementor not workingClosed
Troubleshooting the Theme
Updated June 10, 2022 at 6:52pm
4
Most recent comment from Alexandre Dubois:Please update first Sonaar theme (see here)And when it is updated, please go to wp-admin>appearance>install pluginsAnd update "elementor for sonaar"
Erick Quezada
ELEMENTORClosed
Troubleshooting the Theme
Updated June 6, 2022 at 3:05pm
6
Most recent comment from Alexandre Dubois:You didnt provide the site url but you probalby talking about akasharecordsmx.com. Th sonaar theme on akasharecordsmx.com is not up tp date. Please update Sonaar to 4.23.When it is done, go to wp-ad ...
Debra Powell
My themes aren’t workingClosed
Troubleshooting the Theme
Updated June 1, 2022 at 6:40pm
3
Most recent comment from Max:Yes, the 100+ Elementor Templates addon kit is include with the $99 or $179 plugin version. I have previously refunded the $59 100+ Elementor Templates addon kit that you have purchased separately