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Public Tickets

Deborah Jordan Icon button for fly-out menuClosed Troubleshooting the Theme   Updated January 16, 2023 at 2:41pm   14 Most recent comment from Max:Hi,Please check now. Its because your off canvas template had a hamburger menu set. I switched it to a vertical menu instead. see screenshot: https://drops.sonaar.io/i/kfdZwB Jerremy Website speedClosed Troubleshooting the Theme   Updated January 15, 2023 at 7:30pm   15 Most recent comment from Max:I'm not sure what you are referring to by line of code to exclude.. It look à browser cache issue, not a cache plugin on your website. Try with a different phone and tell me if it works Carlos When I import the demo theme I get a blank page instead of viewing my siteClosed Troubleshooting the Theme   Updated January 13, 2023 at 12:53am   2 Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have. joly Trait vertical sur le themeClosed Troubleshooting the Theme   Updated January 3, 2023 at 3:48pm   2 Most recent comment from Max:Bonjour,Pour déactivé les lignes verticales, aller dans wp-admin > theme options > look and feel et déactivé ceci: https://drops.sonaar.io/i/FOgeNf Christian Title typography "News 3 Column"Closed Troubleshooting the Theme   Updated December 30, 2022 at 3:36pm   4 Most recent comment from Alexandre Dubois:You are welcome Colm Issues potentially caused by Sonnar themeClosed Troubleshooting the Theme   Updated December 23, 2022 at 3:40pm   11 Most recent comment from Alexandre Dubois:Hi Colm, Yes the issue is caused by elementor pro. The version is to old. I have disabled it. You have to update it before activate it.  Manuel Sonaar Symphony theme not working on Chrome & firefoxClosed Troubleshooting the Theme   Updated December 16, 2022 at 2:21pm   4 Most recent comment from Max:Hi,the image background on this section refer to a file that is hosted on another staging site. see screenshot: https://d.pr/i/Na6p8Pplease reupload the image, and set the background image to point t ... Eric Transparent background not workingClosed Troubleshooting the Theme   Updated December 15, 2022 at 2:26pm   4 Most recent comment from Alexandre Dubois:You are welcome philippe busquant affichage BackgroundClosed Troubleshooting the Theme   Updated December 1, 2022 at 5:21pm   3 Most recent comment from philippe busquant:parfait merci pour votre réponse Fred Weinberg published photos are greyed out.Closed Troubleshooting the Theme   Updated November 30, 2022 at 9:41pm   3 Most recent comment from Max:You probably have set an opacity on your global image in site settings of Elementor: https://d.pr/i/wFjJe7 Torsten technical supportClosed Troubleshooting the Theme   Updated November 30, 2022 at 8:20pm   9 Most recent comment from Alexandre Dubois:Hi Torsten, Please go to wp-admin>Essential Grid>Item Skin editorAnd edit the "News Masonry" skin.And remove element you want from the skin template.  Vladislav Muller Underline main menu item when I'm at submenuClosed Troubleshooting the Theme   Updated November 21, 2022 at 9:36pm   6 Most recent comment from Max:Excellent  Vladislav Muller Template "video posts - list" can't editClosed Troubleshooting the Theme   Updated November 21, 2022 at 7:04pm   5 Most recent comment from Vladislav Muller:Thank you very much. I would never have found this :-) Quinn Stine Theme LicenseClosed Troubleshooting the Theme   Updated November 16, 2022 at 10:44pm   3 Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed. Ple ... Mike Rebirth theme product select modal - how to bypass?Closed Troubleshooting the Theme   Updated November 11, 2022 at 3:22pm   3 Most recent comment from Mike:That did it, thanks Max.