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Public Tickets

hopeton Theme homepageClosed Troubleshooting the Theme   Updated February 7, 2023 at 11:08am   29 Most recent comment from hopeton:Hi MaxThere is definitely an issue with my Mac Book Pro, any changes I make are not taking place,   I've logged into the backend of the site via my iPad made changes and everything works. Thank ... Mat Murray IONOS told me to update to PHP 8.1, now theme is brokenClosed Troubleshooting the Theme   Updated February 1, 2023 at 3:34pm   9 Most recent comment from Mat Murray:Perfect. Thanks! That looks to be the end of this issue for now.Thanks for all your help! mel Music player widthClosed Troubleshooting the Theme   Updated January 28, 2023 at 4:54am   5 Most recent comment from mel:Thank you for your video. I have fixed it now :) José Pedro Ferreira The old events don't appearClosed Troubleshooting the Theme   Updated January 23, 2023 at 4:03pm   11 Most recent comment from Max:Maybe the translattion plugin was installed after the event were created. I don't know joly scrollClosed Troubleshooting the Theme   Updated January 21, 2023 at 1:01pm   10 Most recent comment from Max:Quel problème exactement avec Php 8? Montrer moi les message d'erreur  Wendy Hunt No player in Firefox or SafariClosed Troubleshooting the Theme   Updated January 20, 2023 at 1:29am   3 Most recent comment from Wendy Hunt:I turned off all of the plugins and turned them back on one at a time - and it worked. None of them triggered the problem. I'm not sure what that is - but it's good now. DAVID slider revolutionClosed Troubleshooting the Theme   Updated January 19, 2023 at 4:50pm   2 Most recent comment from Max:Hi, If you have issues with plugin activations or updates, please read below: Plugin updates: Like any premium themes on the market, the premium plugins that come with the theme cannot be automatical ... joly pluginClosed Troubleshooting the Theme   Updated January 18, 2023 at 2:51pm   2 Most recent comment from Max:Hi,Im not familiar with any cookies or privacy policy plugin im afraid...You may check on Google what plugins are best to manage cookies/privacy policies. There are tons of them Andrew Jubinsky license not loadingClosed Troubleshooting the Theme   Updated January 18, 2023 at 2:36pm   4 Most recent comment from Max:Great! Deborah Jordan Icon button for fly-out menuClosed Troubleshooting the Theme   Updated January 16, 2023 at 2:41pm   14 Most recent comment from Max:Hi,Please check now. Its because your off canvas template had a hamburger menu set. I switched it to a vertical menu instead. see screenshot: https://drops.sonaar.io/i/kfdZwB Jerremy Website speedClosed Troubleshooting the Theme   Updated January 15, 2023 at 7:30pm   15 Most recent comment from Max:I'm not sure what you are referring to by line of code to exclude.. It look à browser cache issue, not a cache plugin on your website. Try with a different phone and tell me if it works Carlos When I import the demo theme I get a blank page instead of viewing my siteClosed Troubleshooting the Theme   Updated January 13, 2023 at 12:53am   2 Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have. joly Trait vertical sur le themeClosed Troubleshooting the Theme   Updated January 3, 2023 at 3:48pm   2 Most recent comment from Max:Bonjour,Pour déactivé les lignes verticales, aller dans wp-admin > theme options > look and feel et déactivé ceci: https://drops.sonaar.io/i/FOgeNf Christian Title typography "News 3 Column"Closed Troubleshooting the Theme   Updated December 30, 2022 at 3:36pm   4 Most recent comment from Alexandre Dubois:You are welcome Colm Issues potentially caused by Sonnar themeClosed Troubleshooting the Theme   Updated December 23, 2022 at 3:40pm   11 Most recent comment from Alexandre Dubois:Hi Colm, Yes the issue is caused by elementor pro. The version is to old. I have disabled it. You have to update it before activate it.