Public Tickets
EXPERTISME
problem in validating the licence keyClosed
Troubleshooting the Theme
Updated November 4, 2022 at 4:48pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
Ple ...
Jeff
Instagram Feed stopped Working after 6.1 UpgradeClosed
Troubleshooting the Theme
Updated November 2, 2022 at 8:03pm
10
Most recent comment from Max:Unfortunately, you will need to check directly within your Instagram developer account.If you want something less complex, I recommend using the free plugin Smash Balloon https://en-ca.wordpress.org ...
Antonio Mcneal
Margins and sidebar IssueClosed
Troubleshooting the Theme
Updated October 28, 2022 at 6:00pm
5
Most recent comment from Antonio Mcneal:Thank you! Appreciate your help.
mel
Apex theme mobile background pageClosed
Troubleshooting the Theme
Updated October 25, 2022 at 10:45pm
9
Most recent comment from mel:Thank you :)
mel
Mobile responsiveness and imageClosed
Troubleshooting the Theme
Updated October 24, 2022 at 8:10am
2
Most recent comment from mel:I found this page and it works.
https://www.themepunch.com/faq/display-different-images-on-different-screen-sizes/
So all good, please disregard this ticket.
mel
Events page - removing socialsClosed
Troubleshooting the Theme
Updated October 23, 2022 at 11:44am
2
Most recent comment from Max:Hi, Please go to wp-admin > theme options > social media
GertJan van Schuppen
Elementor, the content area was not found on your pageClosed
Troubleshooting the Theme
Updated October 21, 2022 at 6:45pm
4
Most recent comment from Alexandre Dubois:Hi, Unfortunately we dont know what it is the issue here. It is persists even when we disable all sonaar products (theme and plugins). Maybe the elementor team can help you through this.
Eric Scott
Album Info Editor DisappearedClosed
Troubleshooting the Theme
Updated October 21, 2022 at 2:19pm
7
Most recent comment from Max:No problem
Adam Perlman
mobileClosed
Troubleshooting the Theme
Updated October 17, 2022 at 6:46pm
10
Most recent comment from Max:There is something on your site that overwrite the mobile version of your site. I don't know if its a plugin or a server addon, or something else you, or your web hoster, or your webmaster have i ...
Kristina
Podcastr theme with Podcast Player WP Pro compatibilityClosed
Troubleshooting the Theme
Updated October 17, 2022 at 1:29pm
16
Most recent comment from Max:Hi,Once the episode has been imported to your site, it won't be updated if you change something on the source site. This is because a lot of people want to add new / bonus content to the WordPres ...
Christian
cURL error 28Closed
Troubleshooting the Theme
Updated October 15, 2022 at 3:11pm
2
Most recent comment from Max:Hi, If you deactivate the plugin called Iron Demo importer, does the message disappear? Make sure iron demo importer is deactivated.
Joey
Activating and importingClosed
Troubleshooting the Theme
Updated October 14, 2022 at 9:16pm
2
Most recent comment from Max:Hi,with WP ENgine, you cannot import theme demo directly on a Production environment. Please create a staging server and use this server to import the demo content.For more info about prod and stagin ...
Joey
access to headerClosed
Troubleshooting the Theme
Updated October 14, 2022 at 2:36pm
4
Most recent comment from Max:The downbeat theme demo don't use an elementor header. The header is built in through the theme options.
Jochen Weser
Wrong possiton of the subpageheadder...Closed
Troubleshooting the Theme
Updated October 14, 2022 at 12:42pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. Please read this article about how to update your theme.Once its installed, clear your site/server/browser cache.If it still does not work, it ...
Esther Molenwijk
Player doesn't show progress bar in ChromeClosed
Troubleshooting the Theme
Updated October 12, 2022 at 1:15pm
2
Most recent comment from Max:Hi,No screenshot was attached to your message. Here I see the progress bar correctly on Chrome PC. See screenshot https://d.pr/i/yswK20Perhaps try with a different computer just to see if the issue� ...