Public Tickets
Wendy Hunt
No player in Firefox or SafariClosed
Troubleshooting the Theme
Updated January 20, 2023 at 1:29am
3
Most recent comment from Wendy Hunt:I turned off all of the plugins and turned them back on one at a time - and it worked. None of them triggered the problem. I'm not sure what that is - but it's good now.
DAVID
slider revolutionClosed
Troubleshooting the Theme
Updated January 19, 2023 at 4:50pm
2
Most recent comment from Max:Hi, If you have issues with plugin activations or updates, please read below:
Plugin updates:
Like any premium themes on the market, the premium plugins that come with the theme cannot be automatical ...
joly
pluginClosed
Troubleshooting the Theme
Updated January 18, 2023 at 2:51pm
2
Most recent comment from Max:Hi,Im not familiar with any cookies or privacy policy plugin im afraid...You may check on Google what plugins are best to manage cookies/privacy policies. There are tons of them
Andrew Jubinsky
license not loadingClosed
Troubleshooting the Theme
Updated January 18, 2023 at 2:36pm
4
Most recent comment from Max:Great!
Deborah Jordan
Icon button for fly-out menuClosed
Troubleshooting the Theme
Updated January 16, 2023 at 2:41pm
14
Most recent comment from Max:Hi,Please check now. Its because your off canvas template had a hamburger menu set. I switched it to a vertical menu instead. see screenshot: https://drops.sonaar.io/i/kfdZwB
Jerremy
Website speedClosed
Troubleshooting the Theme
Updated January 15, 2023 at 7:30pm
15
Most recent comment from Max:I'm not sure what you are referring to by line of code to exclude.. It look à browser cache issue, not a cache plugin on your website. Try with a different phone and tell me if it works
Carlos
When I import the demo theme I get a blank page instead of viewing my siteClosed
Troubleshooting the Theme
Updated January 13, 2023 at 12:53am
2
Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have.
joly
Trait vertical sur le themeClosed
Troubleshooting the Theme
Updated January 3, 2023 at 3:48pm
2
Most recent comment from Max:Bonjour,Pour déactivé les lignes verticales, aller dans wp-admin > theme options > look and feel et déactivé ceci: https://drops.sonaar.io/i/FOgeNf
Christian
Title typography "News 3 Column"Closed
Troubleshooting the Theme
Updated December 30, 2022 at 3:36pm
4
Most recent comment from Alexandre Dubois:You are welcome
Colm
Issues potentially caused by Sonnar themeClosed
Troubleshooting the Theme
Updated December 23, 2022 at 3:40pm
11
Most recent comment from Alexandre Dubois:Hi Colm, Yes the issue is caused by elementor pro. The version is to old. I have disabled it. You have to update it before activate it.
Manuel
Sonaar Symphony theme not working on Chrome & firefoxClosed
Troubleshooting the Theme
Updated December 16, 2022 at 2:21pm
4
Most recent comment from Max:Hi,the image background on this section refer to a file that is hosted on another staging site. see screenshot: https://d.pr/i/Na6p8Pplease reupload the image, and set the background image to point t ...
Eric
Transparent background not workingClosed
Troubleshooting the Theme
Updated December 15, 2022 at 2:26pm
4
Most recent comment from Alexandre Dubois:You are welcome
philippe busquant
affichage BackgroundClosed
Troubleshooting the Theme
Updated December 1, 2022 at 5:21pm
3
Most recent comment from philippe busquant:parfait merci pour votre réponse
Fred Weinberg
published photos are greyed out.Closed
Troubleshooting the Theme
Updated November 30, 2022 at 9:41pm
3
Most recent comment from Max:You probably have set an opacity on your global image in site settings of Elementor: https://d.pr/i/wFjJe7
Torsten
technical supportClosed
Troubleshooting the Theme
Updated November 30, 2022 at 8:20pm
9
Most recent comment from Alexandre Dubois:Hi Torsten, Please go to wp-admin>Essential Grid>Item Skin editorAnd edit the "News Masonry" skin.And remove element you want from the skin template.