Public Tickets
Jochen Weser
Wrong possiton of the subpageheadder...Closed
Troubleshooting the Theme
Updated October 14, 2022 at 12:42pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. Please read this article about how to update your theme.Once its installed, clear your site/server/browser cache.If it still does not work, it ...
Esther Molenwijk
Player doesn't show progress bar in ChromeClosed
Troubleshooting the Theme
Updated October 12, 2022 at 1:15pm
2
Most recent comment from Max:Hi,No screenshot was attached to your message. Here I see the progress bar correctly on Chrome PC. See screenshot https://d.pr/i/yswK20Perhaps try with a different computer just to see if the issue� ...
Jeff
Responsive theme stopped working correctlyClosed
Troubleshooting the Theme
Updated October 4, 2022 at 2:18pm
2
Most recent comment from Alexandre Dubois:Hi Jeff, The issue was caused by WPRocket.
Alex Culla
Error 524Closed
Troubleshooting the Theme
Updated September 28, 2022 at 2:32pm
10
Most recent comment from Alexandre Dubois:You are welcome
Esther Molenwijk
Click to episode doesn't workClosed
Troubleshooting the Theme
Updated September 27, 2022 at 1:56pm
2
Most recent comment from Max:Hi,make sure that the featured image of your episode is a jpg format and is less than 1400px width.
Jack
Deleted ContentClosed
Troubleshooting the Theme
Updated September 27, 2022 at 11:55am
10
Most recent comment from Max:Hi, Ask them to rollback to a copy before yesterday? They should keep at least 7 days of backups.
Guillaume
transition issueClosed
Troubleshooting the Theme
Updated September 15, 2022 at 1:31pm
9
Most recent comment from Guillaume:Hello Max,Just a short message to let you know about my page transition problem. It has been solved by a microservice at 25€. It was apparently an AJAX problem on the plugin, which has been rectifie ...
Ben
Theme bugClosed
Troubleshooting the Theme
Updated September 14, 2022 at 1:55pm
2
Most recent comment from Max:HiPlease make sure that you use our latest theme version. We have fixed the license issue in Version 4.23
So if you update your theme to version 4.23 or higher, the issue you have will be fixed.
Pleas ...
lisa
delete logoClosed
Troubleshooting the Theme
Updated September 14, 2022 at 1:41pm
4
Most recent comment from Alexandre Dubois:Hi Lisa,Please go to wp-admin>header & FooterEdit the "Header - Outlander" post with elementorSelect the site logo element and delete it (https://d.pr/i/J8inbw)
Jamie McClennan
Plugins not workingClosed
Troubleshooting the Theme
Updated September 13, 2022 at 2:03pm
3
Most recent comment from Max:Great Jamie! If you have additional questions, let me know
Jeff
500 Server ErrorClosed
Troubleshooting the Theme
Updated September 1, 2022 at 1:19pm
2
Most recent comment from Alexandre Dubois:Hi Jeff, I cant tell what is broken but I have fixed this by duplicating the "Exploring the Unexplained" page and replace the current homepage by the duplicated page.
Mike Molenkamp
The Apex themeClosed
Troubleshooting the Theme
Updated August 31, 2022 at 1:23pm
2
Most recent comment from Alexandre Dubois:Hi Mike, I dont see any social media icon on the top right. Only those to the bottom:Are you able to provide a screenshot?
Kenneth White
No sub menu showing on mobile device (cellphone)Closed
Troubleshooting the Theme
Updated August 30, 2022 at 4:42pm
2
Most recent comment from Max:Hi This menu item contains sub-menu items.
On desktop, you can "hover it" to unveil the sub-menu as well as to "click it" and link to somewhere. On mobile however, there is no hover technically pos ...
Matt
The "Elementor Sonaar Addons" plugin is all of a sudden preventing the Elementor Widget from loadingClosed
Troubleshooting the Theme
Updated August 29, 2022 at 3:58pm
6
Most recent comment from Max:We are not aware of anything like the issue you report. Could you please elaborate on what custom widget you are referring to? Have you check with the developer of that widget?
stef
liens telechargable woocommerce defaillantsClosed
Troubleshooting the Theme
Updated August 24, 2022 at 2:20pm
12
Most recent comment from Max:Vu que le problème persiste avec un autre thème que le nôtre, le problème n'est pas relié à notre thème mais plutôt avec votre base de donnée ou le Plugin WooCommerce. J'aurais aim ...