Public Tickets
Carlos
When I import the demo theme I get a blank page instead of viewing my siteClosed
Troubleshooting the Theme
Updated January 13, 2023 at 12:53am
2
Most recent comment from Max:HiCould you please provide me access to your wp-admin and I will gladly check the issue you have.
joly
Trait vertical sur le themeClosed
Troubleshooting the Theme
Updated January 3, 2023 at 3:48pm
2
Most recent comment from Max:Bonjour,Pour déactivé les lignes verticales, aller dans wp-admin > theme options > look and feel et déactivé ceci: https://drops.sonaar.io/i/FOgeNf
Christian
Title typography "News 3 Column"Closed
Troubleshooting the Theme
Updated December 30, 2022 at 3:36pm
4
Most recent comment from Alexandre Dubois:You are welcome
Colm
Issues potentially caused by Sonnar themeClosed
Troubleshooting the Theme
Updated December 23, 2022 at 3:40pm
11
Most recent comment from Alexandre Dubois:Hi Colm, Yes the issue is caused by elementor pro. The version is to old. I have disabled it. You have to update it before activate it.
Manuel
Sonaar Symphony theme not working on Chrome & firefoxClosed
Troubleshooting the Theme
Updated December 16, 2022 at 2:21pm
4
Most recent comment from Max:Hi,the image background on this section refer to a file that is hosted on another staging site. see screenshot: https://d.pr/i/Na6p8Pplease reupload the image, and set the background image to point t ...
Eric
Transparent background not workingClosed
Troubleshooting the Theme
Updated December 15, 2022 at 2:26pm
4
Most recent comment from Alexandre Dubois:You are welcome
philippe busquant
affichage BackgroundClosed
Troubleshooting the Theme
Updated December 1, 2022 at 5:21pm
3
Most recent comment from philippe busquant:parfait merci pour votre réponse
Fred Weinberg
published photos are greyed out.Closed
Troubleshooting the Theme
Updated November 30, 2022 at 9:41pm
3
Most recent comment from Max:You probably have set an opacity on your global image in site settings of Elementor: https://d.pr/i/wFjJe7
Torsten
technical supportClosed
Troubleshooting the Theme
Updated November 30, 2022 at 8:20pm
9
Most recent comment from Alexandre Dubois:Hi Torsten, Please go to wp-admin>Essential Grid>Item Skin editorAnd edit the "News Masonry" skin.And remove element you want from the skin template.
Vladislav Muller
Underline main menu item when I'm at submenuClosed
Troubleshooting the Theme
Updated November 21, 2022 at 9:36pm
6
Most recent comment from Max:Excellent
Vladislav Muller
Template "video posts - list" can't editClosed
Troubleshooting the Theme
Updated November 21, 2022 at 7:04pm
5
Most recent comment from Vladislav Muller:Thank you very much. I would never have found this :-)
Quinn Stine
Theme LicenseClosed
Troubleshooting the Theme
Updated November 16, 2022 at 10:44pm
3
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
Ple ...
Mike
Rebirth theme product select modal - how to bypass?Closed
Troubleshooting the Theme
Updated November 11, 2022 at 3:22pm
3
Most recent comment from Mike:That did it, thanks Max.
EXPERTISME
problem in validating the licence keyClosed
Troubleshooting the Theme
Updated November 4, 2022 at 4:48pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
Ple ...
Jeff
Instagram Feed stopped Working after 6.1 UpgradeClosed
Troubleshooting the Theme
Updated November 2, 2022 at 8:03pm
10
Most recent comment from Max:Unfortunately, you will need to check directly within your Instagram developer account.If you want something less complex, I recommend using the free plugin Smash Balloon https://en-ca.wordpress.org ...