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Public Tickets

Graham Lea-Cox Contact form and CachingClosed Troubleshooting the Theme   Updated January 15, 2022 at 4:33pm   2 Most recent comment from Max:Hi,1) I don't think it's possible to use a Gmail address as the admin receiver in a contact form . You must use an email address that match the same domain name eg: youremail@grahamlea-cox ... André Karlsson Demo ContentClosed Troubleshooting the Theme   Updated January 14, 2022 at 8:35pm   2 Most recent comment from Max:HiYou must install Sonaar theme. Once its installed and activated you will be able to import the theme demo of your choice.You can learn more about our theme and watch video tutorials to get started ... graham Website slow speedClosed Troubleshooting the Theme   Updated January 12, 2022 at 6:03pm   5 Most recent comment from graham:Thanks for taking the time to have a look but its not the desktop version thats the problem its the mobile side thats taking ages, thanks for trying though Graham. antonios Elementor error after uptadeClosed Troubleshooting the Theme   Updated January 7, 2022 at 4:54pm   9 Most recent comment from antonios:Hi,Yes, we try and is ok now. Thank youAntónio André Karlsson Problem with installationClosed Troubleshooting the Theme   Updated January 7, 2022 at 4:39pm   2 Most recent comment from Max:Hi, Look it works again now !It was an issue with our CDN which we just fixed. everything seems resolved now. Jake Doran Some Pages Not LoadingClosed Troubleshooting the Theme   Updated January 7, 2022 at 4:39pm   2 Most recent comment from Max:Hi,I can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.See screenshot https://d.pr/i/0m1 ... Susan mailchimp not workingClosed Troubleshooting the Theme   Updated January 6, 2022 at 2:05pm   4 Most recent comment from Alexandre Dubois:Great!Well done Richard Changing the Site Title fontClosed Troubleshooting the Theme   Updated January 5, 2022 at 11:09am   2 Most recent comment from Richard:fixed it! I fiddled around looking at the source in Chrome and saw the property 'classic menu' attached to the text, so tried this and it worked..classic-menu a {    font-family: Staatlic ... Jordan Thompson Unable to download any theme whatsoverClosed Troubleshooting the Theme   Updated January 2, 2021 at 4:44pm   2 Most recent comment from Max:Hi,the video is not downloading. Could you please send me a url link to your video so I can download it? David Arkenstone email brokenClosed Troubleshooting the Theme   Updated December 30, 2021 at 5:30pm   2 Most recent comment from Max:Hi,Here, we only manage the web hosting. We don't manage email hosting.You should check with your email hosting directly what is not working. If you dont know who is your email hosting, perhaps c ... James Past Events showing in Essential GridClosed Troubleshooting the Theme   Updated December 30, 2021 at 3:55pm   2 Most recent comment from Max:Hi James,thanks for reaching out.Unfortunately, Essential Grid doesn't allow to show past events in their grid im afraid. Brandon Wildhaber Compatibility issues with Elementor Theme Builder + Header & FooterClosed Troubleshooting the Theme   Updated December 30, 2021 at 3:53pm   2 Most recent comment from Max:Hi,have you tried to build your custom header with Elementor Pro's theme builder feature yet and set your conditions? it should work. hopeton Adding a video to a current pageClosed Troubleshooting the Theme   Updated December 29, 2021 at 4:14pm   3 Most recent comment from Max:Hi,To troubleshoot this, please follow these steps.1) Make sure you are using the most updated versions of Elementor, WordPress & your theme. 2) Please deactivate all your plugins except Elementor So ... Vlad D Off canvas mobile vs desktopClosed Troubleshooting the Theme   Updated December 24, 2021 at 2:32pm   4 Most recent comment from Max:Thank you Vlad.Happy holidays ! aneeta no ajaxifyClosed Troubleshooting the Theme   Updated December 23, 2021 at 5:24pm   2 Most recent comment from Max:Hi,In most cases, the issue is related to one of the third-party plugins which are not compatible with AJAX page loading.  Please read this article on how to troubleshoot and workarounds.