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Public Tickets

Bas Schilperoord Can't activate Sonaar themeClosed Troubleshooting the Theme   Updated February 28, 2022 at 2:17am   2 Most recent comment from Max:HiPlease make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed. P ... Robert Thompson Elementor Posts WidgetClosed Troubleshooting the Theme   Updated February 25, 2022 at 10:47pm   2 Most recent comment from Alexandre Dubois:Hi Robert, Sorry, we are short in time. It is already the end of the week. We will contact you monday to investigate this issue. Until then, if you need a quick work around, please go to wp-admin>ap ... Robert Thompson header and images sizeClosed Troubleshooting the Theme   Updated February 25, 2022 at 9:28pm   3 Most recent comment from Robert Thompson:Thank you, Alexandre!  Very helpful! Daniel Müller Absturz SeiteClosed Troubleshooting the Theme   Updated February 24, 2022 at 8:47pm   25 Most recent comment from Max:Where do your episodes don't display? There are here: https://liebezeitarbeit.com/wp-admin/edit.php?post_type=podcast https://d.pr/i/MJmJbaBut if you want to use Mp3 Audio Player Pro, you must ... bruno different browsers responseClosed Troubleshooting the Theme   Updated February 24, 2022 at 9:29am   5 Most recent comment from bruno:Thank you, it worked Jesse Giddens Theme Installation ErrorClosed Troubleshooting the Theme   Updated February 18, 2022 at 2:44pm   2 Most recent comment from Max:Hi there,Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1 So if you update your theme to version 4.22.1 or higher, the issue you have will be f ... Ben Elementior theme addons not importingingClosed Troubleshooting the Theme   Updated February 17, 2022 at 5:14pm   13 Most recent comment from Ben:Yes it is something with Elementor settings I believe. thank you yamfu n nsingi validate my license keyClosed Troubleshooting the Theme   Updated February 14, 2022 at 2:17pm   4 Most recent comment from Max:I have installed you new theme update 4.22.1.License is now working. Hammad Shahzad Key is not workingClosed Troubleshooting the Theme   Updated February 14, 2022 at 2:11pm   6 Most recent comment from Max:Hi,Please update your Sonaar Theme to version 4.22.1 or greater. We have fixed the license activation issue in version 4.22.1.Please read this article about how to update your theme: https://sonaar.ti ... Paul Jones STUDIO theme DEMO contentClosed Troubleshooting the Theme   Updated February 3, 2022 at 6:01pm   5 Most recent comment from Alexandre Dubois:Hello,Don be worries, Everything is well imported Keith Lay Site Down! "There has been a critical error..."Closed Troubleshooting the Theme   Updated January 21, 2022 at 10:10pm   8 Most recent comment from Max:You are welcome! Linda Stiles album image repeatClosed Troubleshooting the Theme   Updated January 21, 2022 at 3:28pm   2 Most recent comment from Alexandre Dubois:Hi sorry for the wait, I have answered on this ticket https://sonaar.ticksy.com/ticket/2962521/ Paul Andrews Essential GridClosed Troubleshooting the Theme   Updated January 20, 2022 at 10:36pm   14 Most recent comment from Alexandre Dubois:Hello Paul,You need to have your own Essential Grid License to contact them Graham Lea-Cox Contact form and CachingClosed Troubleshooting the Theme   Updated January 15, 2022 at 4:33pm   2 Most recent comment from Max:Hi,1) I don't think it's possible to use a Gmail address as the admin receiver in a contact form . You must use an email address that match the same domain name eg: youremail@grahamlea-cox ... André Karlsson Demo ContentClosed Troubleshooting the Theme   Updated January 14, 2022 at 8:35pm   2 Most recent comment from Max:HiYou must install Sonaar theme. Once its installed and activated you will be able to import the theme demo of your choice.You can learn more about our theme and watch video tutorials to get started ...