Public Tickets
Tech Nicely
customizing the playerClosed
Troubleshooting the Theme
Updated March 25, 2022 at 9:15pm
9
Most recent comment from Tech Nicely:ok great. ill give that a try
Brian Stephens
Hacked?Closed
Troubleshooting the Theme
Updated March 25, 2022 at 7:32pm
2
Most recent comment from Alexandre Dubois:Hi Brian, You should contact your webhost provider to fix this. At least they can restore a backup. I have no clue about what happen hereIf you learn more about the situation, and you consider we hav ...
Jon Jackson
license activationClosed
Troubleshooting the Theme
Updated March 25, 2022 at 2:26am
3
Most recent comment from Jon Jackson:That did the trick. I update to version 4.23 and now there ere no errors.Thank you
Charity cox
Calendar issuesClosed
Troubleshooting the Theme
Updated March 24, 2022 at 2:33pm
2
Most recent comment from Max:Hi,When I try to check your website from the link you have provided, it says im not allowed to preview draft. see screenshot https://d.pr/i/oZ9EKG
Lauryn
Media upload error, Theme color errorClosed
Troubleshooting the Theme
Updated March 23, 2022 at 1:21pm
2
Most recent comment from Max:Hi,What is the image you are trying to upload? Is it a .jpg file ? how big is it?Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Andrés
Current menu item activeClosed
Troubleshooting the Theme
Updated March 22, 2022 at 2:37pm
8
Most recent comment from Andrés:ok, thanks
Pasquale
can not manipulate textClosed
Troubleshooting the Theme
Updated March 17, 2022 at 7:29pm
14
Most recent comment from Alexandre Dubois:I have update all activated plugins, except the WPBakery addons. I don have access to the premium plugin. Please take a look on your site and make sure nothing is broken. Maybe your site will be impr ...
David Cummins
License Key not workingClosed
Troubleshooting the Theme
Updated March 10, 2022 at 3:20pm
3
Most recent comment from David Cummins:Thank you - sorted!Dave
Zorzes Katris
"Important"Closed
Troubleshooting the Theme
Updated March 7, 2022 at 2:46pm
2
Most recent comment from Alexandre Dubois:Hi, I have answered to original ticket https://sonaar.ticksy.com/ticket/2995393/
Bas Schilperoord
Can't activate Sonaar themeClosed
Troubleshooting the Theme
Updated February 28, 2022 at 2:17am
2
Most recent comment from Max:HiPlease make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
P ...
Robert Thompson
Elementor Posts WidgetClosed
Troubleshooting the Theme
Updated February 25, 2022 at 10:47pm
2
Most recent comment from Alexandre Dubois:Hi Robert, Sorry, we are short in time. It is already the end of the week. We will contact you monday to investigate this issue. Until then, if you need a quick work around, please go to wp-admin>ap ...
Robert Thompson
header and images sizeClosed
Troubleshooting the Theme
Updated February 25, 2022 at 9:28pm
3
Most recent comment from Robert Thompson:Thank you, Alexandre! Very helpful!
Daniel Müller
Absturz SeiteClosed
Troubleshooting the Theme
Updated February 24, 2022 at 8:47pm
25
Most recent comment from Max:Where do your episodes don't display? There are here: https://liebezeitarbeit.com/wp-admin/edit.php?post_type=podcast https://d.pr/i/MJmJbaBut if you want to use Mp3 Audio Player Pro, you must ...
bruno
different browsers responseClosed
Troubleshooting the Theme
Updated February 24, 2022 at 9:29am
5
Most recent comment from bruno:Thank you, it worked
Jesse Giddens
Theme Installation ErrorClosed
Troubleshooting the Theme
Updated February 18, 2022 at 2:44pm
2
Most recent comment from Max:Hi there,Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be f ...