Public Tickets
Evelyn Abiguey
Images don´t load on playlist pagesClosed
Troubleshooting the Theme
Updated June 23, 2022 at 3:57pm
4
Most recent comment from Max:Hi,Please read this article about speed issues and optimizations.
Alex
Bug in the code?Closed
Troubleshooting the Theme
Updated June 22, 2022 at 11:44pm
2
Most recent comment from Max:Hi, In most cases, the issue is related to one of the third-party plugins which are not compatible with AJAX page loading.
Please read this article on how to troubleshoot and workarounds.
Caroline Mariétan
Logo not showing properlyClosed
Troubleshooting the Theme
Updated June 22, 2022 at 3:53pm
4
Most recent comment from Alexandre Dubois:Hello Caroline,May i have a login credential to the wp-admin?
Corey Gasman
License KeyClosed
Troubleshooting the Theme
Updated June 16, 2022 at 4:33pm
4
Most recent comment from Alexandre Dubois:I have updated Sonaar to the last version and the license activation works now
George vass
Background Images got the hotlink errorClosed
Troubleshooting the Theme
Updated June 12, 2022 at 2:13pm
3
Most recent comment from George vass:Hi MaxI am looking it with the host thanks for the suggestion. I was unaware it was server related.Thanks
George McCormack
Elementor not workingClosed
Troubleshooting the Theme
Updated June 10, 2022 at 6:52pm
4
Most recent comment from Alexandre Dubois:Please update first Sonaar theme (see here)And when it is updated, please go to wp-admin>appearance>install pluginsAnd update "elementor for sonaar"
Erick Quezada
ELEMENTORClosed
Troubleshooting the Theme
Updated June 6, 2022 at 3:05pm
6
Most recent comment from Alexandre Dubois:You didnt provide the site url but you probalby talking about akasharecordsmx.com. Th sonaar theme on akasharecordsmx.com is not up tp date. Please update Sonaar to 4.23.When it is done, go to wp-ad ...
Debra Powell
My themes aren’t workingClosed
Troubleshooting the Theme
Updated June 1, 2022 at 6:40pm
3
Most recent comment from Max:Yes, the 100+ Elementor Templates addon kit is include with the $99 or $179 plugin version. I have previously refunded the $59 100+ Elementor Templates addon kit that you have purchased separately
Andrew Green
DJ Beats Theme Essential Grid wont play you tube audioClosed
Troubleshooting the Theme
Updated June 1, 2022 at 3:57pm
2
Most recent comment from Alexandre Dubois:Hi Andrew, If you are talking about videos on this page https://www.djgreenie.co.uk/music-click-play/ you are using the click and play skin. It doesnt work for videos. You should built or use an ...
Sh'muel
When I activate theme my WP Admin Page is permanently a 404 pageClosed
Troubleshooting the Theme
Updated May 20, 2022 at 8:40pm
8
Most recent comment from Max:Hi,I see that your theme Sonaar is activated now and there is no wp admin page that has a 404 error from what I can see? Do you still have an issue? if so, please elaborate on steps to reproduce it.
Kevin Espinosa
License key won't saveClosed
Troubleshooting the Theme
Updated May 20, 2022 at 1:36pm
4
Most recent comment from Max:Hi, Please go to wp-admin > Elementor > Tools > and click Regenerate CSS. Then, you can clear the cache (WP cache and browser cache) and refresh the page.
Motaz Matar
Confliction with woocommerceClosed
Troubleshooting the Theme
Updated May 19, 2022 at 2:35pm
2
Most recent comment from Max:Your account page was not set correctly. I set it here: https://d.pr/i/haGBbp
Nichole
License activationClosed
Troubleshooting the Theme
Updated May 10, 2022 at 6:08pm
2
Most recent comment from Max:Please make sure that you use our latest theme version. We have fixed the license issue in Version 4.22.1
So if you update your theme to version 4.22.1 or higher, the issue you have will be fixed.
Ple ...
Jon Paul
Revolution Slider not updatingClosed
Troubleshooting the Theme
Updated May 4, 2022 at 1:35pm
2
Most recent comment from Alexandre Dubois:Hi Jon Paul, We have removed Revolution Slider v6.5.7 because since this version, the slider plugin has issues with the ajax navigation. We will make a recent version available as soon everything wor ...
Volker
woocommerce templateClosed
Troubleshooting the Theme
Updated April 26, 2022 at 1:57pm
2
Most recent comment from Max:Hi,In version 4.23, we dont use any WooCommerce template files..Perhaps you are using WooCommerce template in your Child theme tho. I recommend you check with the developer of your website why WooCom ...