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Public Tickets

lisa delete logoClosed Troubleshooting the Theme   Updated September 14, 2022 at 1:41pm   4 Most recent comment from Alexandre Dubois:Hi Lisa,Please go to wp-admin>header & FooterEdit the "Header - Outlander" post with elementorSelect the site logo element and delete it (https://d.pr/i/J8inbw) Jamie McClennan Plugins not workingClosed Troubleshooting the Theme   Updated September 13, 2022 at 2:03pm   3 Most recent comment from Max:Great Jamie! If you have additional questions, let me know  Jeff 500 Server ErrorClosed Troubleshooting the Theme   Updated September 1, 2022 at 1:19pm   2 Most recent comment from Alexandre Dubois:Hi Jeff, I cant tell what is broken but I have fixed this by duplicating the "Exploring the Unexplained" page and replace the current homepage by the duplicated page. Mike Molenkamp The Apex themeClosed Troubleshooting the Theme   Updated August 31, 2022 at 1:23pm   2 Most recent comment from Alexandre Dubois:Hi Mike, I dont see any social media icon on the top right. Only those to the bottom:Are you able to provide a screenshot? Kenneth White No sub menu showing on mobile device (cellphone)Closed Troubleshooting the Theme   Updated August 30, 2022 at 4:42pm   2 Most recent comment from Max:Hi This menu item contains sub-menu items.  On desktop, you can "hover it" to unveil the sub-menu as well as to "click it" and link to somewhere. On mobile however, there is no hover technically pos ... Matt The "Elementor Sonaar Addons" plugin is all of a sudden preventing the Elementor Widget from loadingClosed Troubleshooting the Theme   Updated August 29, 2022 at 3:58pm   6 Most recent comment from Max:We are not aware of anything like the issue you report. Could you please elaborate on what custom widget you are referring to? Have you check with the developer of that widget?  stef liens telechargable woocommerce defaillantsClosed Troubleshooting the Theme   Updated August 24, 2022 at 2:20pm   12 Most recent comment from Max:Vu que le problème persiste avec un autre thème que le nôtre, le problème n'est pas relié à notre thème mais plutôt avec votre base de donnée ou le Plugin WooCommerce. J'aurais aim ... Devin White space on homepage onlyClosed Troubleshooting the Theme   Updated August 22, 2022 at 3:14pm   2 Most recent comment from Alexandre Dubois:Hi, It is fixed. I have removed the margib bottom here Ray Bars Invalid FileClosed Troubleshooting the Theme   Updated August 21, 2022 at 12:57am   1 Most recent comment from Ray Bars:The file says invalid file. for rebirth template and does not include css file. I also was not able to download the audio settings for this file and need this in order to use the template. Stuart setting a post category as sourceClosed Troubleshooting the Theme   Updated August 17, 2022 at 3:47pm   4 Most recent comment from Alexandre Dubois:This page customization is very limited. Go to wp-admin>theme option>posts settings.Here you disable the single post sidebar. This setting is also applied to the category archive page.  You cant ch ... Jorgen Music playerClosed Troubleshooting the Theme   Updated August 15, 2022 at 5:02pm   4 Most recent comment from Alexandre Dubois:Good news. Please let me know is the issue come back Rick Mazur page double loadingClosed Troubleshooting the Theme   Updated August 11, 2022 at 2:07pm   6 Most recent comment from Alexandre Dubois:The menu is built through a "header and footer" post type. To edit the header, go to wp-admin>header & footerAnd edit the header post through the elementor editor. As you will see, the "subscribe" i ... Iveta web not showing live (only in preview mode)Closed Troubleshooting the Theme   Updated August 9, 2022 at 1:03am   2 Most recent comment from Max:HiIt looks like a JavaScript conflict. Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if th ... Keith Lay Invalid Certificate / unsafe siteClosed Troubleshooting the Theme   Updated August 5, 2022 at 5:02pm   2 Most recent comment from Alexandre Dubois:The issue is about the SSL Certificat.I cant tell why your friend is the only one with this issue. MAybe the issue is on its side. Maybe its computer is set on the wrong date (Ok... it is just a guess ... Freddy Cardoza Disabled Theme, but I have lifetime membershipClosed Troubleshooting the Theme   Updated July 26, 2022 at 3:20am   7 Most recent comment from Freddy Cardoza:P.S.  Please close ticket.  Thank you.