Okay

Public Tickets

Ray Bars Invalid FileClosed Troubleshooting the Theme   Updated August 21, 2022 at 12:57am   1 Most recent comment from Ray Bars:The file says invalid file. for rebirth template and does not include css file. I also was not able to download the audio settings for this file and need this in order to use the template. Stuart setting a post category as sourceClosed Troubleshooting the Theme   Updated August 17, 2022 at 3:47pm   4 Most recent comment from Alexandre Dubois:This page customization is very limited. Go to wp-admin>theme option>posts settings.Here you disable the single post sidebar. This setting is also applied to the category archive page.  You cant ch ... Jorgen Music playerClosed Troubleshooting the Theme   Updated August 15, 2022 at 5:02pm   4 Most recent comment from Alexandre Dubois:Good news. Please let me know is the issue come back Rick Mazur page double loadingClosed Troubleshooting the Theme   Updated August 11, 2022 at 2:07pm   6 Most recent comment from Alexandre Dubois:The menu is built through a "header and footer" post type. To edit the header, go to wp-admin>header & footerAnd edit the header post through the elementor editor. As you will see, the "subscribe" i ... Iveta web not showing live (only in preview mode)Closed Troubleshooting the Theme   Updated August 9, 2022 at 1:03am   2 Most recent comment from Max:HiIt looks like a JavaScript conflict. Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if th ... Keith Lay Invalid Certificate / unsafe siteClosed Troubleshooting the Theme   Updated August 5, 2022 at 5:02pm   2 Most recent comment from Alexandre Dubois:The issue is about the SSL Certificat.I cant tell why your friend is the only one with this issue. MAybe the issue is on its side. Maybe its computer is set on the wrong date (Ok... it is just a guess ... Freddy Cardoza Disabled Theme, but I have lifetime membershipClosed Troubleshooting the Theme   Updated July 26, 2022 at 3:20am   7 Most recent comment from Freddy Cardoza:P.S.  Please close ticket.  Thank you. Shannon Plaquet repeating error in debug.log > custom-style.php on line 2Closed Troubleshooting the Theme   Updated July 25, 2022 at 11:25am   9 Most recent comment from Shannon Plaquet:I think we can close this ticket out.  tyler too many requests error msgClosed Troubleshooting the Theme   Updated July 23, 2022 at 12:56pm   2 Most recent comment from Max:Hi,Please check this directly with your web  hosting provider.Additional info on the 429 Too many request issue: https://www.hostinger.com/tutorials/429-too-many-requests-errorPlease read this arti ... Madelyn Harris Website Won't LoadClosed Troubleshooting the Theme   Updated July 13, 2022 at 11:08pm   2 Most recent comment from Max:I'm closing this ticket since we have answered on messenger about this issue. This will prevent duplication and confusion.  Todd Bates Button on Slider carousel not pointing to the playlistClosed Troubleshooting the Theme   Updated July 9, 2022 at 12:18pm   6 Most recent comment from Max:The widget you are referring to is Slider Revolution (not essential grid). The source of the playlists was set to Playlist but it has to be MP3 Audio Player instead.  Anthony Guembes This ticket is about me not being able to use and edit my wordpress page. I cannot edit anything on this page.Closed Troubleshooting the Theme   Updated July 8, 2022 at 3:56am   4 Most recent comment from Max:You bought all theme access license with 1 year of updates and support for $89. This license is expired but that's not what make your site not working. If you want me to support and check what i ... Fack It Worldwide AJAX loadingClosed Troubleshooting the Theme   Updated July 6, 2022 at 1:46am   2 Most recent comment from Max:Hi, I dont know but you have 7.2mb total for 2 images to loads. its huge. each images should be at least 200kb max. see screenshot https://d.pr/i/bx4wdh Please read this article about speed issues an ... Tyrell Vaughn Vertical aligned icons, not horizontalClosed Troubleshooting the Theme   Updated June 27, 2022 at 6:50pm   6 Most recent comment from Alexandre Dubois:You are welcome Evelyn Abiguey Images don´t load on playlist pagesClosed Troubleshooting the Theme   Updated June 23, 2022 at 3:57pm   4 Most recent comment from Max:Hi,Please read this article about speed issues and optimizations.