Public Tickets
Rani Shachar
Logo and menu do not appearClosed
Troubleshooting the Theme
Updated April 22, 2021 at 4:12pm
6
Most recent comment from Max:Please check now.there was one of your third party plugins that caused the issue of tgmpa. I deactivated them all, updated the plugin, then reactivated them.
Vasiliy
Product filterClosed
Troubleshooting the Theme
Updated April 20, 2021 at 2:45pm
7
Most recent comment from Max:You are welcome
Craig
The theme is missing the style.css stylesheet.Closed
Troubleshooting the Theme
Updated April 19, 2021 at 1:58pm
2
Most recent comment from Max:Hi, You are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folde ...
Daniel Oyston
Warning MessagesClosed
Troubleshooting the Theme
Updated April 11, 2021 at 10:16pm
3
Most recent comment from Daniel Oyston:Thanks, Maz. Seems to be all sorted. You can close this ticket.
Alexander Williamson
Button colors on Video postsClosed
Troubleshooting the Theme
Updated April 8, 2021 at 1:41pm
2
Most recent comment from Alexandre Dubois:Hi there, Please go to wp-admin>theme options>custom css/jsAnd add this code in the custom css field:a.back-btn{border-color: #ff0000;color: #ff0000;}a.back-btn:hover{background-color: #ff0000;}Of co ...
Alyssa
Artist and Playlist Not ShowingClosed
Troubleshooting the Theme
Updated April 6, 2021 at 9:18pm
5
Most recent comment from Alyssa:Thank you so much! I see that it works! I would have never figured that out! You can close the ticket!
Erwin
Loading time of audioClosed
Troubleshooting the Theme
Updated April 3, 2021 at 5:29pm
2
Most recent comment from Max:Hi,in order to start your mp3, some browsers must download around 3mb of the song initially. this is the case with Chrome. In Firefox, as you can see, it starts immediately.Hopefully Chrome will f ...
Clifton R Rock
Sorry, you are not allowed to access this pageClosed
Troubleshooting the Theme
Updated April 3, 2021 at 5:15pm
2
Most recent comment from Max:Hi there,Make sure that Iron Demo Importer plugin is activated. Go to WP-Admin > Appearance > Install plugin to install it.If it still does not work, please provide me access to your wp-admin and I ...
Kenneth D. Michaels
Can't install Demo contentClosed
Troubleshooting the Theme
Updated March 29, 2021 at 7:29pm
3
Most recent comment from Kenneth D. Michaels:Works.. it was Using PHP 7.4 instead of PHP 8... Thanks
Fitz Patton
Menu MissingClosed
Troubleshooting the Theme
Updated March 24, 2021 at 11:19pm
1
Most recent comment from Fitz Patton :Fixed. Thanks MYou can close this.
Deborah Jordan
Elementor Update Broke Sticky PlayerClosed
Troubleshooting the Theme
Updated March 23, 2021 at 7:30pm
3
Most recent comment from Deborah Jordan:You know, I did clear my browser and used others. Maybe it's the DNS cache on my machine. I tried a troubleshooting and when I disabled the Elementor plugins, then the arrows worked. Weird.Thanks ...
Carlos
Ads not loading on Ajax loaded section (content and sidebar)Closed
Troubleshooting the Theme
Updated March 22, 2021 at 2:07am
2
Most recent comment from Max:You will have to turn off AJAX page loading because the script is not compatible with AJAX.you can disable ajax in wp-admin > theme options > general settings
Alex Lykesas
Can't see Events Photos GridClosed
Troubleshooting the Theme
Updated March 21, 2021 at 5:55pm
4
Most recent comment from Max:Its not possible because the past events are basically past published posts, and upcoming events are recognized in WordPress as unpublished post (future post). Essential grid cannot naturally display ...
Michael
: elementor-templates-kit-for-MP3AudioPro_ONLYClosed
Troubleshooting the Theme
Updated March 18, 2021 at 7:01pm
2
Most recent comment from Max:Hi,The file you refer to contains Elementor templates. It's not a plugin itself.To import the templates:
4. Go to Templates > Saved Templates and click the Import Templates button. See screenshot ...
Andrew Porto
Error MessageClosed
Troubleshooting the Theme
Updated March 15, 2021 at 1:55pm
2
Most recent comment from Max:Hi
This is due to the latest Elementor plugin update 3.1x.
Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ...