Public Tickets
Andrew Porto
Error MessageClosed
Troubleshooting the Theme
Updated March 15, 2021 at 1:55pm
2
Most recent comment from Max:Hi
This is due to the latest Elementor plugin update 3.1x.
Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ...
AJ Cumpana
Cannot make header/footer go away from the Coming Soon template in Maintenance mode on.Closed
Troubleshooting the Theme
Updated March 11, 2021 at 5:24pm
3
Most recent comment from AJ Cumpana:Thanks Max! Solved my issue.
Carlos
Sticky player on Archive/Single/Search pagesClosed
Troubleshooting the Theme
Updated March 10, 2021 at 8:07pm
7
Most recent comment from Carlos:Simple but effective, my issue is resolved!Thank you very much!
Willem Serneels
Cannot Import demo contentClosed
Troubleshooting the Theme
Updated March 10, 2021 at 5:23pm
6
Most recent comment from Willem Serneels:Many thanks! That was a quick respond. Kudos to you and your theme.Now I can get to work. Thanks!Willem
Byron
Creating a node / hamburger backgroundClosed
Troubleshooting the Theme
Updated March 10, 2021 at 3:07pm
7
Most recent comment from Alexandre Dubois:Hi Brian, Can you please open a support ticket and provide a login credential to the wp-admin?
Fili
Studio Theme: setting BG colourClosed
Troubleshooting the Theme
Updated March 10, 2021 at 2:57pm
2
Most recent comment from Max:Hi,I checked your website this morning on my mobile phone (20 minutes ago), and I used to see the correct purple-ish background..The issue you had was because you needed just to clear your browser cac ...
Roman
Download LinkClosed
Troubleshooting the Theme
Updated March 10, 2021 at 2:53pm
2
Most recent comment from Max:Hi,please read this article: https://www.mickthewpmentor.com.au/pdf-download-button-using-elementor/
George
Elementor and Essential Grid Plugin kills the site when actiavted.nClosed
Troubleshooting the Theme
Updated March 10, 2021 at 6:24am
3
Most recent comment from George:Hi Max,Thank you for your help. This helped. Its now working well.George
Jacmauzs Juraudakarr
My event list will not appear on website. There's two warning error messages that appear before any page loads.Closed
Troubleshooting the Theme
Updated March 10, 2021 at 2:29am
2
Most recent comment from Max:Hi
This is due to the latest Elementor plugin update 3.1x.
Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ...
Johnny Burke
logo can not be resizedClosed
Troubleshooting the Theme
Updated March 8, 2021 at 3:19pm
2
Most recent comment from Max:set logo height with px (eg 50px) in WP-Admin > Theme Options > Logos
Dwight
UpdateClosed
Troubleshooting the Theme
Updated March 6, 2021 at 3:29am
2
Most recent comment from Max:Please try again. Domain license was registered to your domain without www.
Ben
How do I edit the music player at bottom of homepage, i can't access itClosed
Troubleshooting the Theme
Updated March 4, 2021 at 5:49pm
3
Most recent comment from Max:Hi,please read this article: https://sonaar.ticksy.com/article/12401You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/
David Carter
Page Content LoadingClosed
Troubleshooting the Theme
Updated March 1, 2021 at 11:07pm
5
Most recent comment from Max:Great. that was probably caused by your server or plugin cache
Raf Cardenas
Elementor not working in eventsClosed
Troubleshooting the Theme
Updated March 1, 2021 at 10:25pm
9
Most recent comment from Max:This should still work...im able to access the content when i click edit with elementor.Yes, please update ACF.if it still does not work, please provide me access to wp-admin
Dwight
no index tagClosed
Troubleshooting the Theme
Updated February 27, 2021 at 4:01pm
2
Most recent comment from Max:Im sorry, im not familiar nor expert in Google indexing / SEO optimisation. I recommend you hire a SEO expert for this.Also, try to use Yoast SEO plugin, it's a great SEO plugin