Public Tickets
John
Store/Shop Plug-InClosed
Troubleshooting the Theme
Updated April 30, 2021 at 9:54pm
1
Most recent comment from John:Your menu lists and demos a shop/store (eCommerce) plug in - feature, but when I click to purchase, it navigates only to purchase the music (pro player) plug ins, and we cant find where to purchase. W ...
José Pedro Ferreira
Media Library not accessibleClosed
Troubleshooting the Theme
Updated April 29, 2021 at 6:12pm
4
Most recent comment from Max:no
José Pedro Ferreira
Google Maps not showing on eventClosed
Troubleshooting the Theme
Updated April 29, 2021 at 5:50pm
3
Most recent comment from José Pedro Ferreira:It works!Thank you so much!
Voytek
text styles front-end problemClosed
Troubleshooting the Theme
Updated April 29, 2021 at 2:59pm
4
Most recent comment from Alexandre Dubois:Hi, Probably caused by some server restriction, elementor cant save style in an external file. The issue still persits is you disbale all plugins except elementor and you are running a basic theme a ...
Johnny Burke
theme not displaying properlyClosed
Troubleshooting the Theme
Updated April 28, 2021 at 8:19pm
7
Most recent comment from Alexandre Dubois:Here some hint about how to optimize your site https://sonaar.ticksy.com/article/13839/
Ben
Playlists not working rightClosed
Troubleshooting the Theme
Updated April 27, 2021 at 3:59am
7
Most recent comment from Max:Yes. Glad you have fixed it. If you have other issue, please explain what is the issue exactly because I don't understand according to your screenshots.
Johnny Burke
slow site speedClosed
Troubleshooting the Theme
Updated April 23, 2021 at 8:28pm
4
Most recent comment from Max:Sorry Johnny,Please read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/The product cart pages are provided through Woocommerce plugin.. Not our theme.
Danger
Category page show allClosed
Troubleshooting the Theme
Updated April 23, 2021 at 3:33pm
4
Most recent comment from Alexandre Dubois:Hello Cristiangil, I will answer you to the ticket you have openedhttps://sonaar.ticksy.com/ticket/2758950/
Rani Shachar
Logo and menu do not appearClosed
Troubleshooting the Theme
Updated April 22, 2021 at 4:12pm
6
Most recent comment from Max:Please check now.there was one of your third party plugins that caused the issue of tgmpa. I deactivated them all, updated the plugin, then reactivated them.
Vasiliy
Product filterClosed
Troubleshooting the Theme
Updated April 20, 2021 at 2:45pm
7
Most recent comment from Max:You are welcome
Craig
The theme is missing the style.css stylesheet.Closed
Troubleshooting the Theme
Updated April 19, 2021 at 1:58pm
2
Most recent comment from Max:Hi, You are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folde ...
Daniel Oyston
Warning MessagesClosed
Troubleshooting the Theme
Updated April 11, 2021 at 10:16pm
3
Most recent comment from Daniel Oyston:Thanks, Maz. Seems to be all sorted. You can close this ticket.
Alexander Williamson
Button colors on Video postsClosed
Troubleshooting the Theme
Updated April 8, 2021 at 1:41pm
2
Most recent comment from Alexandre Dubois:Hi there, Please go to wp-admin>theme options>custom css/jsAnd add this code in the custom css field:a.back-btn{border-color: #ff0000;color: #ff0000;}a.back-btn:hover{background-color: #ff0000;}Of co ...
Alyssa
Artist and Playlist Not ShowingClosed
Troubleshooting the Theme
Updated April 6, 2021 at 9:18pm
5
Most recent comment from Alyssa:Thank you so much! I see that it works! I would have never figured that out! You can close the ticket!
Erwin
Loading time of audioClosed
Troubleshooting the Theme
Updated April 3, 2021 at 5:29pm
2
Most recent comment from Max:Hi,in order to start your mp3, some browsers must download around 3mb of the song initially. this is the case with Chrome. In Firefox, as you can see, it starts immediately.Hopefully Chrome will f ...