Public Tickets
Jacmauzs Juraudakarr
My event list will not appear on website. There's two warning error messages that appear before any page loads.Closed
Troubleshooting the Theme
Updated March 10, 2021 at 2:29am
2
Most recent comment from Max:Hi
This is due to the latest Elementor plugin update 3.1x.
Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ...
Johnny Burke
logo can not be resizedClosed
Troubleshooting the Theme
Updated March 8, 2021 at 3:19pm
2
Most recent comment from Max:set logo height with px (eg 50px) in WP-Admin > Theme Options > Logos
Dwight
UpdateClosed
Troubleshooting the Theme
Updated March 6, 2021 at 3:29am
2
Most recent comment from Max:Please try again. Domain license was registered to your domain without www.
Ben
How do I edit the music player at bottom of homepage, i can't access itClosed
Troubleshooting the Theme
Updated March 4, 2021 at 5:49pm
3
Most recent comment from Max:Hi,please read this article: https://sonaar.ticksy.com/article/12401You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/
David Carter
Page Content LoadingClosed
Troubleshooting the Theme
Updated March 1, 2021 at 11:07pm
5
Most recent comment from Max:Great. that was probably caused by your server or plugin cache
Raf Cardenas
Elementor not working in eventsClosed
Troubleshooting the Theme
Updated March 1, 2021 at 10:25pm
9
Most recent comment from Max:This should still work...im able to access the content when i click edit with elementor.Yes, please update ACF.if it still does not work, please provide me access to wp-admin
Dwight
no index tagClosed
Troubleshooting the Theme
Updated February 27, 2021 at 4:01pm
2
Most recent comment from Max:Im sorry, im not familiar nor expert in Google indexing / SEO optimisation. I recommend you hire a SEO expert for this.Also, try to use Yoast SEO plugin, it's a great SEO plugin
Dan Callahan
Error when loading site and other issuesClosed
Troubleshooting the Theme
Updated February 27, 2021 at 2:46am
13
Most recent comment from Dan Callahan:That did the trick! Thank you
Ky FIsher
Linking Google AnalyticsClosed
Troubleshooting the Theme
Updated February 24, 2021 at 4:07pm
2
Most recent comment from Max:I recommend you add the GA code using the plugin "Insert Header and Footer" instead. see tutorial https://www.wpbeginner.com/plugins/how-to-add-header-and-footer-code-in-wordpress/dont add the code ...
Nyas Cooks
deleted image to dividerClosed
Troubleshooting the Theme
Updated February 23, 2021 at 1:39am
6
Most recent comment from Max:Go to wp-admin > theme options > look and feel > and scroll down to inage divider. Delete the broken image or replace it.
Andraleia Buch
Bug ReportsClosed
Troubleshooting the Theme
Updated February 22, 2021 at 6:17pm
2
Most recent comment from Max:Hi there,1) thanks for notifying this. We will fix it in the next theme update tomorrow.2) we have recently changed our theme demo. you can find out the video background header here: https://demo.son ...
VANDENBUSSCHE
PROBLEM WHEN INSTALLING THE ELEMNTOR PRO PLUGINClosed
Troubleshooting the Theme
Updated February 18, 2021 at 5:00pm
2
Most recent comment from Max:And what error are you having ? Can you send me a screenshot or elaborate on steps to reproduce the issue on my end?
Claire Marache
Warning messagesClosed
Troubleshooting the Theme
Updated February 17, 2021 at 3:18pm
3
Most recent comment from Claire Marache :Thank you, it's working !
Johnny Burke
page not loadingClosed
Troubleshooting the Theme
Updated February 17, 2021 at 2:41pm
3
Most recent comment from Max:1) What is not reponsive exactly ? see video https://d.pr/v/PQpskl it looks like it adjust responsively to the width of the screen.2) Please read this article about speed issues and optimizations: h ...
BESILIO LEDEZMA
sliderClosed
Troubleshooting the Theme
Updated February 16, 2021 at 2:39pm
2
Most recent comment from Max:Hi,you can edit that slider in WP-Admin > Slider Revolution