Public Tickets
Ky FIsher
Linking Google AnalyticsClosed
Troubleshooting the Theme
Updated February 24, 2021 at 4:07pm
2
Most recent comment from Max:I recommend you add the GA code using the plugin "Insert Header and Footer" instead. see tutorial https://www.wpbeginner.com/plugins/how-to-add-header-and-footer-code-in-wordpress/dont add the code ...
Nyas Cooks
deleted image to dividerClosed
Troubleshooting the Theme
Updated February 23, 2021 at 1:39am
6
Most recent comment from Max:Go to wp-admin > theme options > look and feel > and scroll down to inage divider. Delete the broken image or replace it.
Andraleia Buch
Bug ReportsClosed
Troubleshooting the Theme
Updated February 22, 2021 at 6:17pm
2
Most recent comment from Max:Hi there,1) thanks for notifying this. We will fix it in the next theme update tomorrow.2) we have recently changed our theme demo. you can find out the video background header here: https://demo.son ...
VANDENBUSSCHE
PROBLEM WHEN INSTALLING THE ELEMNTOR PRO PLUGINClosed
Troubleshooting the Theme
Updated February 18, 2021 at 5:00pm
2
Most recent comment from Max:And what error are you having ? Can you send me a screenshot or elaborate on steps to reproduce the issue on my end?
Claire Marache
Warning messagesClosed
Troubleshooting the Theme
Updated February 17, 2021 at 3:18pm
3
Most recent comment from Claire Marache :Thank you, it's working !
Johnny Burke
page not loadingClosed
Troubleshooting the Theme
Updated February 17, 2021 at 2:41pm
3
Most recent comment from Max:1) What is not reponsive exactly ? see video https://d.pr/v/PQpskl it looks like it adjust responsively to the width of the screen.2) Please read this article about speed issues and optimizations: h ...
BESILIO LEDEZMA
sliderClosed
Troubleshooting the Theme
Updated February 16, 2021 at 2:39pm
2
Most recent comment from Max:Hi,you can edit that slider in WP-Admin > Slider Revolution
Etienne Melancon
Weird blurriness in ChromeClosed
Troubleshooting the Theme
Updated February 15, 2021 at 6:20pm
9
Most recent comment from Alexandre Dubois:You are welcome
Alexander Cruz-Adames
Can't update theme in Wordpress without uninstalling and reinstallingClosed
Troubleshooting the Theme
Updated February 12, 2021 at 11:51pm
4
Most recent comment from Alexander Cruz-Adames:Hey Max! Everything appears to be operational so far. Thanks so much for taking the time, I'll let you know if anything changes. Have a great night
Byron
recaptcha not displaying on front endClosed
Troubleshooting the Theme
Updated February 12, 2021 at 7:53pm
2
Most recent comment from Alexandre Dubois:Hello Byron, I dont know how the reCaptcha plugin you are using works, but you probably have to insert a shortcode here int the form https://d.pr/i/3wdWkk
Byron
Mailchimp form - duplicate success messageClosed
Troubleshooting the Theme
Updated February 12, 2021 at 6:10pm
2
Most recent comment from Alexandre Dubois:Hi Byron, Please go to wp-admin>theme options>custom css/jsAnd add this code in the custom css field:.sr-mailchimp-message + .sr-mailchimp-message {display: none;}
Chloé Klo
player MP3 doesn't work correctly since the updateClosed
Troubleshooting the Theme
Updated February 11, 2021 at 9:11am
13
Most recent comment from Chloé Klo:Too bad... Thank you for your answers.Cordially
Andreas
Download bevaviourClosed
Troubleshooting the Theme
Updated February 10, 2021 at 8:08pm
8
Most recent comment from Max:Yes it can. Trustpilot is mostly used for tech companies but it can work for anyone I guess
The benefit is that trustpilot is recognized to display real-customers & honest reviews. Like, it's no ...
jesse
how do you edit the comment section style?Closed
Troubleshooting the Theme
Updated February 9, 2021 at 2:51pm
4
Most recent comment from Alexandre Dubois:You can replace "Leave a reply" by other text if you go to wp-admin>theme options>translation. Adding round corner or selecting a specific text style for this section is bit beyond the scope of our ...
Micheal
Page is not loading CorrectlyClosed
Troubleshooting the Theme
Updated February 9, 2021 at 1:05am
3
Most recent comment from Micheal:Found the issue please close the ticket