Public Tickets
Brenden Lowe
Making a page boxedClosed
Troubleshooting the Theme
Updated July 23, 2021 at 3:06pm
2
Most recent comment from Max:Hi,probably because your have edited your page with Elementor while its a video page template...Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Daniel Bianco
I cant view my demo content the file already existsClosed
Troubleshooting the Theme
Updated July 21, 2021 at 1:35pm
8
Most recent comment from Alexandre Dubois:You are welcome
James
Product page errorClosed
Troubleshooting the Theme
Updated July 21, 2021 at 1:34pm
3
Most recent comment from Alexandre Dubois:Hi James, The issue is caused by the cloudways-product-shortcode. It is calling a undefined function.
KICKSHOW
IRON.toggleElementorMenuClose is not a functionClosed
Troubleshooting the Theme
Updated July 19, 2021 at 5:06pm
3
Most recent comment from KICKSHOW:hello, yesterday after deactivating and activating several plugins it worked correctly again, sorry for not closing the ticket earlier
Nnamdi
Can't install the sonaar.zip file to a new website, it gives an error message "plugin installation failed"Closed
Troubleshooting the Theme
Updated July 19, 2021 at 3:25pm
12
Most recent comment from Max:Hi,
edit your page using Elementor, then select the section that contains your image background, and go to Style tab. See screenshot https://d.pr/i/ZOzvNy
hope it helps
Rob
Donate LinkClosed
Troubleshooting the Theme
Updated July 19, 2021 at 5:49am
3
Most recent comment from Michael Johnson:Hi,
I found this helpful for creating your Paypal button.
Login to your Paypal account then select the settings wheel, then select "Seller Tools". Then select "Manage" Paypal Button. Then click Dona ...
eddie coria
Template Is BlankClosed
Troubleshooting the Theme
Updated July 16, 2021 at 1:28am
2
Most recent comment from Max:Hi, Have you imported the theme demo yet? You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/
Richard
background photoClosed
Troubleshooting the Theme
Updated July 13, 2021 at 1:46pm
7
Most recent comment from Alexandre Dubois:You are welcome Richard
Dianne Starzyk
Continuous Audio Player and Ajax not working correctlyClosed
Troubleshooting the Theme
Updated July 13, 2021 at 1:19pm
2
Most recent comment from Alexandre Dubois:Hi Dianne, Do you still have those issues since you have disable CDN?Are we still talking about this site: http://s38303.p1492.sites.pressdns.com/ ?
Willie Alexander
Mobile Menu and Pages Show Purple BackgroundClosed
Troubleshooting the Theme
Updated July 12, 2021 at 4:40pm
12
Most recent comment from Max:you are welcome
Sebastian
theme not loading properlyClosed
Troubleshooting the Theme
Updated July 11, 2021 at 8:38pm
2
Most recent comment from Max:HiI can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.
Willie Alexander
Sonaar Theme OptionsClosed
Troubleshooting the Theme
Updated July 5, 2021 at 3:41pm
4
Most recent comment from Alexandre Dubois:You are welcome
Alyssa
Header Links Require to ClicksClosed
Troubleshooting the Theme
Updated July 5, 2021 at 2:55pm
4
Most recent comment from Alexandre Dubois:Great. Well done
Nathan Madsen
Video List Playlist BugClosed
Troubleshooting the Theme
Updated July 5, 2021 at 2:41pm
10
Most recent comment from Alexandre Dubois:Hi, The URL you are using here is linked to a playlist. You have to use a video url
Slim
Off Canvas Menu LinksClosed
Troubleshooting the Theme
Updated June 23, 2021 at 3:38pm
2
Most recent comment from Alexandre Dubois:Hi, Promote has two menusYou can edit them through wp-admin>apperance>menu And select the menu you want to edit here. The menu location options are useless with our theme. The header is built with ...