Public Tickets
Melissa
Theme won't upload to wordpressClosed
Troubleshooting the Theme
Updated September 12, 2021 at 12:48am
3
Most recent comment from Max:HiYou are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folder. ...
Alex Lykesas
Big logo flash going back to homeClosed
Troubleshooting the Theme
Updated September 10, 2021 at 3:36pm
5
Most recent comment from Max:Well, I think I have fixed the issue with this option: https://d.pr/i/hN5iDf
Alex Lykesas
Going back to Home Essential - Grid is brokenClosed
Troubleshooting the Theme
Updated September 10, 2021 at 2:19pm
7
Most recent comment from Alexandre Dubois:Hi Alex, I did it another way. I have add a css clas to the link element https://d.pr/i/FIYGvmAnd the link is set by JShttps://d.pr/i/3FxNLYThis is a weird work around for a weird bug. I hope we wi ...
Barbara Ann
Slider Revolution DetailClosed
Troubleshooting the Theme
Updated September 7, 2021 at 8:42pm
6
Most recent comment from Alexandre Dubois:You are welcome Barbara
GertJan van Schuppen
Playlist on mobileClosed
Troubleshooting the Theme
Updated September 1, 2021 at 3:16pm
2
Most recent comment from Alexandre Dubois:Hi, Please add this custom CSS:@media screen and (max-width: 767px) {.srt_player-container .iron-audioplayer .track-number{padding-left: 0px;}}
Viet Nguyen
How many events per page not workingClosed
Troubleshooting the Theme
Updated September 1, 2021 at 3:12pm
2
Most recent comment from Alexandre Dubois:Hi, You have to go to wp-admin>settings>readingAnd increase the "Blog pages show at most" opiton.
Pieter
WP RocketClosed
Troubleshooting the Theme
Updated August 30, 2021 at 2:34pm
2
Most recent comment from Alexandre Dubois:Hi Pieter, In the WP Rocket settings, please disable the JS and CSS minify options.Here our documentation about the optimizationhttps://sonaar.ticksy.com/article/13839/
Jonathan
The execution failed. Please check error.logClosed
Troubleshooting the Theme
Updated August 26, 2021 at 2:06pm
9
Most recent comment from Max:@john thanks for reaching out. could you please open your own ticket about this issue and we will gladly check this for you
Barbara
player bar paddingClosed
Troubleshooting the Theme
Updated August 25, 2021 at 3:21pm
5
Most recent comment from Barbara:I should publish it later today and will send you the url then. If I publish it now while still in draft, an email notification sends out the post to my entire subscribers list and auto posts to Twi ...
Paul
The link you followed has expired. download is not installingClosed
Troubleshooting the Theme
Updated August 24, 2021 at 2:52pm
4
Most recent comment from Alexandre Dubois:Great! Well done. Please let us know if you need our assistance.
Roger
Help with ThemeClosed
Troubleshooting the Theme
Updated August 24, 2021 at 2:10pm
8
Most recent comment from Alexandre Dubois:Hello Roger,The element selected on your screenshot is a "column" element.You can change the column width below the "layout" tab.See here. You can add a new column before, to move this column to the ...
Fitz Patton
Can't remove featured imageClosed
Troubleshooting the Theme
Updated August 23, 2021 at 3:35pm
3
Most recent comment from Fitz Patton :Thanks man!!!! Great! Beautiful work. Hope the new element or update hasn't created too many headaches for you. Fitz
mark
Install IssueClosed
Troubleshooting the Theme
Updated August 22, 2021 at 3:41pm
7
Most recent comment from Max:Excellent ! We will make the importer compatible to PHP 8 in a couple of weeks
Svetlana
Add player doesn't workClosed
Troubleshooting the Theme
Updated August 17, 2021 at 2:44pm
7
Most recent comment from Svetlana:Thanks. Everything worked out
Esther Molenwijk
Social icons side functionClosed
Troubleshooting the Theme
Updated August 16, 2021 at 8:07am
25
Most recent comment from Esther Molenwijk:Thanks for all youre help Alexander. it's working now.