Public Tickets
Jeremy
Banners on all sites glitched now after updateClosed
Troubleshooting the Theme
Updated February 9, 2021 at 12:06am
5
Most recent comment from Jeremy:Thanks Max! I always forget about the separate settings!
Byron
Homepage banner glitchClosed
Troubleshooting the Theme
Updated February 8, 2021 at 4:59pm
12
Most recent comment from Alexandre Dubois:You are welcome
[email protected]
Pagespeed insightClosed
Troubleshooting the Theme
Updated February 7, 2021 at 6:00pm
2
Most recent comment from Max:Bonjour, Pour vous aider à optimiser la vitesse, veuillez lire cet article: https://sonaar.ticksy.com/article/13839/
Bill Steffey
Error Msg After Theme UpdateClosed
Troubleshooting the Theme
Updated February 5, 2021 at 11:49pm
4
Most recent comment from Max:perhaps its on auto-update. you should verify this
Dwight
Theme Auto UpdateClosed
Troubleshooting the Theme
Updated February 4, 2021 at 2:12am
2
Most recent comment from Max:Hi, Could you try again? The license registered was still matched with your dev server. I just added overdubbstudio.com/Should work now.
Mat Murray
Error message relating to Elementor for SonaarClosed
Troubleshooting the Theme
Updated February 3, 2021 at 3:31pm
2
Most recent comment from Max:Hi
This is due to the latest Elementor plugin update 3.1x.
Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ...
jesse
How do you change blog widget sizeClosed
Troubleshooting the Theme
Updated February 2, 2021 at 3:14pm
2
Most recent comment from Alexandre Dubois:Hello Jesse, The sibebar width is hardcoded to 30%. You can remove it, but Sonaar doesnt have the option to adjust its size width. To do this, you have to use a custom css code. I can provide it, but ...
Giorgos
Pages are not openingClosed
Troubleshooting the Theme
Updated February 2, 2021 at 12:18am
22
Most recent comment from Max:You are very welcome Girogos
Angela Darpinian
Trying to Remove the Audio Player and Add a Hyperlink to Streaming Platforms InsteadClosed
Troubleshooting the Theme
Updated February 1, 2021 at 8:49pm
5
Most recent comment from Max:Edit the page with Elementor and remove the music player widget (right click the widget within editor and click delete)
Ramon McNally
Getting admin notice about increase php memoryClosed
Troubleshooting the Theme
Updated February 1, 2021 at 2:50pm
4
Most recent comment from Max:Hi,please contact your webhosting provider. They are the best person to help you with this kind of requests.
Byron
Homepage banner glitchClosed
Troubleshooting the Theme
Updated January 30, 2021 at 9:39am
15
Most recent comment from Byron:This is resolved. Thanks. Close ticket.
Byron
Homepage banner image alignment responsiveClosed
Troubleshooting the Theme
Updated January 30, 2021 at 9:38am
3
Most recent comment from Byron:Thanks Alexandre. This resolved the issue. We can close.
Byron
Text colour on eventClosed
Troubleshooting the Theme
Updated January 30, 2021 at 9:38am
3
Most recent comment from Byron:We can close this ticket. Thanks Alexandre
Michael Cormier
Plugin elementorClosed
Troubleshooting the Theme
Updated January 29, 2021 at 12:28pm
3
Most recent comment from Michael Cormier:Hello,Thank you very much, this is actually a plugin conflict because of a header plugin... So I have to restore my pages.Regards.
Alain de Lamirande
Theme broken all of a sudden !Closed
Troubleshooting the Theme
Updated January 28, 2021 at 8:03pm
4
Most recent comment from Max:Hi,what browser are you using?I have tested here on Safari 14, Chrome 87.0.4280.14, and Firefox 84.0.2 without any issue.I'm 99% sure its a browser cache issue or browser third party extension ...