Public Tickets
Ben
How do I edit the music player at bottom of homepage, i can't access itClosed
Troubleshooting the Theme
Updated March 4, 2021 at 5:49pm
3
Most recent comment from Max:Hi,please read this article: https://sonaar.ticksy.com/article/12401You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/
David Carter
Page Content LoadingClosed
Troubleshooting the Theme
Updated March 1, 2021 at 11:07pm
5
Most recent comment from Max:Great. that was probably caused by your server or plugin cache
Raf Cardenas
Elementor not working in eventsClosed
Troubleshooting the Theme
Updated March 1, 2021 at 10:25pm
9
Most recent comment from Max:This should still work...im able to access the content when i click edit with elementor.Yes, please update ACF.if it still does not work, please provide me access to wp-admin
Dwight
no index tagClosed
Troubleshooting the Theme
Updated February 27, 2021 at 4:01pm
2
Most recent comment from Max:Im sorry, im not familiar nor expert in Google indexing / SEO optimisation. I recommend you hire a SEO expert for this.Also, try to use Yoast SEO plugin, it's a great SEO plugin
Dan Callahan
Error when loading site and other issuesClosed
Troubleshooting the Theme
Updated February 27, 2021 at 2:46am
13
Most recent comment from Dan Callahan:That did the trick! Thank you
Ky FIsher
Linking Google AnalyticsClosed
Troubleshooting the Theme
Updated February 24, 2021 at 4:07pm
2
Most recent comment from Max:I recommend you add the GA code using the plugin "Insert Header and Footer" instead. see tutorial https://www.wpbeginner.com/plugins/how-to-add-header-and-footer-code-in-wordpress/dont add the code ...
Nyas Cooks
deleted image to dividerClosed
Troubleshooting the Theme
Updated February 23, 2021 at 1:39am
6
Most recent comment from Max:Go to wp-admin > theme options > look and feel > and scroll down to inage divider. Delete the broken image or replace it.
Andraleia Buch
Bug ReportsClosed
Troubleshooting the Theme
Updated February 22, 2021 at 6:17pm
2
Most recent comment from Max:Hi there,1) thanks for notifying this. We will fix it in the next theme update tomorrow.2) we have recently changed our theme demo. you can find out the video background header here: https://demo.son ...
VANDENBUSSCHE
PROBLEM WHEN INSTALLING THE ELEMNTOR PRO PLUGINClosed
Troubleshooting the Theme
Updated February 18, 2021 at 5:00pm
2
Most recent comment from Max:And what error are you having ? Can you send me a screenshot or elaborate on steps to reproduce the issue on my end?
Claire Marache
Warning messagesClosed
Troubleshooting the Theme
Updated February 17, 2021 at 3:18pm
3
Most recent comment from Claire Marache :Thank you, it's working !
Johnny Burke
page not loadingClosed
Troubleshooting the Theme
Updated February 17, 2021 at 2:41pm
3
Most recent comment from Max:1) What is not reponsive exactly ? see video https://d.pr/v/PQpskl it looks like it adjust responsively to the width of the screen.2) Please read this article about speed issues and optimizations: h ...
BESILIO LEDEZMA
sliderClosed
Troubleshooting the Theme
Updated February 16, 2021 at 2:39pm
2
Most recent comment from Max:Hi,you can edit that slider in WP-Admin > Slider Revolution
Etienne Melancon
Weird blurriness in ChromeClosed
Troubleshooting the Theme
Updated February 15, 2021 at 6:20pm
9
Most recent comment from Alexandre Dubois:You are welcome
Alexander Cruz-Adames
Can't update theme in Wordpress without uninstalling and reinstallingClosed
Troubleshooting the Theme
Updated February 12, 2021 at 11:51pm
4
Most recent comment from Alexander Cruz-Adames:Hey Max! Everything appears to be operational so far. Thanks so much for taking the time, I'll let you know if anything changes. Have a great night
Byron
recaptcha not displaying on front endClosed
Troubleshooting the Theme
Updated February 12, 2021 at 7:53pm
2
Most recent comment from Alexandre Dubois:Hello Byron, I dont know how the reCaptcha plugin you are using works, but you probably have to insert a shortcode here int the form https://d.pr/i/3wdWkk