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Public Tickets

Byron Homepage banner glitchClosed Troubleshooting the Theme   Updated February 8, 2021 at 4:59pm   12 Most recent comment from Alexandre Dubois:You are welcome [email protected] Pagespeed insightClosed Troubleshooting the Theme   Updated February 7, 2021 at 6:00pm   2 Most recent comment from Max:Bonjour, Pour vous aider à optimiser la vitesse, veuillez lire cet article: https://sonaar.ticksy.com/article/13839/ Bill Steffey Error Msg After Theme UpdateClosed Troubleshooting the Theme   Updated February 5, 2021 at 11:49pm   4 Most recent comment from Max:perhaps its on auto-update. you should verify this Dwight Theme Auto UpdateClosed Troubleshooting the Theme   Updated February 4, 2021 at 2:12am   2 Most recent comment from Max:Hi, Could you try again? The license registered was still matched with your dev server. I just added overdubbstudio.com/Should work now.  Mat Murray Error message relating to Elementor for SonaarClosed Troubleshooting the Theme   Updated February 3, 2021 at 3:31pm   2 Most recent comment from Max:Hi This is due to the latest Elementor plugin update 3.1x. Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ... jesse How do you change blog widget sizeClosed Troubleshooting the Theme   Updated February 2, 2021 at 3:14pm   2 Most recent comment from Alexandre Dubois:Hello Jesse, The sibebar width is hardcoded to 30%. You can remove it, but Sonaar doesnt have the option to adjust its size width. To do this, you have to use a custom css code. I can provide it, but ... Giorgos Pages are not openingClosed Troubleshooting the Theme   Updated February 2, 2021 at 12:18am   22 Most recent comment from Max:You are very welcome Girogos Angela Darpinian Trying to Remove the Audio Player and Add a Hyperlink to Streaming Platforms InsteadClosed Troubleshooting the Theme   Updated February 1, 2021 at 8:49pm   5 Most recent comment from Max:Edit the page with Elementor and remove the music player widget (right click the widget within editor and click delete) Ramon McNally Getting admin notice about increase php memoryClosed Troubleshooting the Theme   Updated February 1, 2021 at 2:50pm   4 Most recent comment from Max:Hi,please contact your webhosting provider. They are the best person to help you with this kind of requests. Byron Homepage banner glitchClosed Troubleshooting the Theme   Updated January 30, 2021 at 9:39am   15 Most recent comment from Byron:This is resolved. Thanks. Close ticket. Byron Homepage banner image alignment responsiveClosed Troubleshooting the Theme   Updated January 30, 2021 at 9:38am   3 Most recent comment from Byron:Thanks Alexandre. This resolved the issue. We can close. Byron Text colour on eventClosed Troubleshooting the Theme   Updated January 30, 2021 at 9:38am   3 Most recent comment from Byron:We can close this ticket. Thanks Alexandre Michael Cormier Plugin elementorClosed Troubleshooting the Theme   Updated January 29, 2021 at 12:28pm   3 Most recent comment from Michael Cormier:Hello,Thank you very much, this is actually a plugin conflict because of a header plugin... So I have to restore my pages.Regards. Alain de Lamirande Theme broken all of a sudden !Closed Troubleshooting the Theme   Updated January 28, 2021 at 8:03pm   4 Most recent comment from Max:Hi,what browser are you using?I have tested here on Safari 14, Chrome 87.0.4280.14, and Firefox 84.0.2 without any issue.I'm 99% sure its a browser cache issue or browser third party extension ... Giorgos Logo SizeClosed Troubleshooting the Theme   Updated January 28, 2021 at 2:49pm   2 Most recent comment from Max:I cant access to the link you sent me.To resize an image within Elementor, go to Style tab instead.