Public Tickets
Etienne Melancon
Weird blurriness in ChromeClosed
Troubleshooting the Theme
Updated February 15, 2021 at 6:20pm
9
Most recent comment from Alexandre Dubois:You are welcome
Alexander Cruz-Adames
Can't update theme in Wordpress without uninstalling and reinstallingClosed
Troubleshooting the Theme
Updated February 12, 2021 at 11:51pm
4
Most recent comment from Alexander Cruz-Adames:Hey Max! Everything appears to be operational so far. Thanks so much for taking the time, I'll let you know if anything changes. Have a great night
Byron
recaptcha not displaying on front endClosed
Troubleshooting the Theme
Updated February 12, 2021 at 7:53pm
2
Most recent comment from Alexandre Dubois:Hello Byron, I dont know how the reCaptcha plugin you are using works, but you probably have to insert a shortcode here int the form https://d.pr/i/3wdWkk
Byron
Mailchimp form - duplicate success messageClosed
Troubleshooting the Theme
Updated February 12, 2021 at 6:10pm
2
Most recent comment from Alexandre Dubois:Hi Byron, Please go to wp-admin>theme options>custom css/jsAnd add this code in the custom css field:.sr-mailchimp-message + .sr-mailchimp-message {display: none;}
Chloé Klo
player MP3 doesn't work correctly since the updateClosed
Troubleshooting the Theme
Updated February 11, 2021 at 9:11am
13
Most recent comment from Chloé Klo:Too bad... Thank you for your answers.Cordially
Andreas
Download bevaviourClosed
Troubleshooting the Theme
Updated February 10, 2021 at 8:08pm
8
Most recent comment from Max:Yes it can. Trustpilot is mostly used for tech companies but it can work for anyone I guess
The benefit is that trustpilot is recognized to display real-customers & honest reviews. Like, it's no ...
jesse
how do you edit the comment section style?Closed
Troubleshooting the Theme
Updated February 9, 2021 at 2:51pm
4
Most recent comment from Alexandre Dubois:You can replace "Leave a reply" by other text if you go to wp-admin>theme options>translation. Adding round corner or selecting a specific text style for this section is bit beyond the scope of our ...
Micheal
Page is not loading CorrectlyClosed
Troubleshooting the Theme
Updated February 9, 2021 at 1:05am
3
Most recent comment from Micheal:Found the issue please close the ticket
Jeremy
Banners on all sites glitched now after updateClosed
Troubleshooting the Theme
Updated February 9, 2021 at 12:06am
5
Most recent comment from Jeremy:Thanks Max! I always forget about the separate settings!
Byron
Homepage banner glitchClosed
Troubleshooting the Theme
Updated February 8, 2021 at 4:59pm
12
Most recent comment from Alexandre Dubois:You are welcome
[email protected]
Pagespeed insightClosed
Troubleshooting the Theme
Updated February 7, 2021 at 6:00pm
2
Most recent comment from Max:Bonjour, Pour vous aider à optimiser la vitesse, veuillez lire cet article: https://sonaar.ticksy.com/article/13839/
Bill Steffey
Error Msg After Theme UpdateClosed
Troubleshooting the Theme
Updated February 5, 2021 at 11:49pm
4
Most recent comment from Max:perhaps its on auto-update. you should verify this
Dwight
Theme Auto UpdateClosed
Troubleshooting the Theme
Updated February 4, 2021 at 2:12am
2
Most recent comment from Max:Hi, Could you try again? The license registered was still matched with your dev server. I just added overdubbstudio.com/Should work now.
Mat Murray
Error message relating to Elementor for SonaarClosed
Troubleshooting the Theme
Updated February 3, 2021 at 3:31pm
2
Most recent comment from Max:Hi
This is due to the latest Elementor plugin update 3.1x.
Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ...
jesse
How do you change blog widget sizeClosed
Troubleshooting the Theme
Updated February 2, 2021 at 3:14pm
2
Most recent comment from Alexandre Dubois:Hello Jesse, The sibebar width is hardcoded to 30%. You can remove it, but Sonaar doesnt have the option to adjust its size width. To do this, you have to use a custom css code. I can provide it, but ...