Public Tickets
Andy Caryofyllis
PHP versionClosed
Troubleshooting the Theme
Updated June 22, 2021 at 3:19pm
3
Most recent comment from Alexandre Dubois:Let me know if you are trying again. I will take a look.
Jesse Bias
MenusClosed
Troubleshooting the Theme
Updated June 21, 2021 at 6:02pm
5
Most recent comment from Alexandre Dubois:https://sonaar.ticksy.com/article/16966/
malik kalim ullah khan
logo isnt loadingClosed
Troubleshooting the Theme
Updated June 21, 2021 at 3:43pm
2
Most recent comment from Alexandre Dubois:Hi,I can see the logo on my side https://d.pr/i/VOxzV2Maybe you have to clear the browser cache.
Sterling Williams
Hey Guys! Curious if custom header breakpoint settings can be added in Sonaar yet?Closed
Troubleshooting the Theme
Updated June 11, 2021 at 3:19pm
6
Most recent comment from Alexandre Dubois:You did well. Nice menu.
Charlie Dolinger
license key invalid and cannot edit homepage in elementorClosed
Troubleshooting the Theme
Updated June 11, 2021 at 3:06pm
4
Most recent comment from Alexandre Dubois:Hi,Once the theme is up to date please go to wp-admin>plugins and you will see if the plugin has to be updated too. https://d.pr/i/giRLSNYes update the Database
Keith Richie`
Can no longer install demo content with php 7.4Closed
Troubleshooting the Theme
Updated June 10, 2021 at 4:05pm
4
Most recent comment from Alexandre Dubois:Hi Keith, You should contact your webhost provider. Just tell them, you are trying to import some content with a plugin and show them the error you have:"Cannot create file: /nas/content/staging//wp ...
Daniel Oyston
Deprecated: Elementor\Scheme_Typography isClosed
Troubleshooting the Theme
Updated June 3, 2021 at 5:30pm
2
Most recent comment from Alexandre Dubois:Hi Daniel, We are aware about this. This will be fix in the next update. We will release it soon. For now, if your site is public, you should disable the debug mode.
Leigh Warren
Website displays Critical Error on 2 websites instead of loginClosed
Troubleshooting the Theme
Updated May 31, 2021 at 11:51am
4
Most recent comment from Leigh Warren:Spoke to host provider support and they had not updated PHP on either website to either 7.3 or 4 so I updated to 7.4 on both sites whilst talking to support and problem fixed. Thanks Max for your h ...
cristiangil
problems with product titles and menuClosed
Troubleshooting the Theme
Updated May 25, 2021 at 7:08am
9
Most recent comment from cristiangil:thanks....
George McCormack
How to change Banner image on Presskit (apex Theme)Closed
Troubleshooting the Theme
Updated May 24, 2021 at 2:57pm
2
Most recent comment from Max:Hi,hover the banner in WordPress and there will be a X icon to delete it. see screenshot https://d.pr/i/vFETHQ
Fitz Patton
Pages with Youtube Background Videos Have to be Loaded TwiceClosed
Troubleshooting the Theme
Updated May 24, 2021 at 2:11pm
3
Most recent comment from Max:Hi,thanks for your comment.It looks like a third-party script or cache script conflicting with the AJAX page loading. Here the error you have https://d.pr/i/mmuvorPlease read this article for workarou ...
Luigi Pulcini
Elementor Sonaar Addons pluginClosed
Troubleshooting the Theme
Updated May 21, 2021 at 8:42pm
5
Most recent comment from Luigi Pulcini:Hi, Max,
I would love to further investigate the issue for you because the current approach affects the way my own plugin is displayed in the list of the available Elementor widgets. Unfortunately, I ...
Francisco Soto
Translate "sort by" tagsClosed
Troubleshooting the Theme
Updated May 21, 2021 at 1:54pm
2
Most recent comment from Alexandre Dubois:Hi Francisco,You have to translate the Essential Grid Plugin. Please read this article to learn how you can translate it.https://sonaar.ticksy.com/article/12398/
Deborah Jordan
My custom menuClosed
Troubleshooting the Theme
Updated May 21, 2021 at 1:45pm
5
Most recent comment from Alexandre Dubois:Hello Debarah, The hotlink cant start the sticky player.The regular elementor button has the option to start the sticky player . See here
Michael
Playlists not loading WPMLClosed
Troubleshooting the Theme
Updated May 19, 2021 at 8:02pm
8
Most recent comment from Alexandre Dubois:Hehe. It is 16h here in Montreal.You are welcome