Public Tickets
David Arkenstone
lost site Emergency!Closed
Troubleshooting the Theme
Updated August 13, 2021 at 4:56pm
2
Most recent comment from Alexandre Dubois:We have answered you on messenger. I hope everything will be fixed soon.
Obadiah Ifeanyi
Always Asking For ActivationClosed
Troubleshooting the Theme
Updated August 12, 2021 at 3:07pm
2
Most recent comment from Alexandre Dubois:Hi Obadiah, Are you able to provide a screenshot from the notification?
Svetlana
Can't get old data backClosed
Troubleshooting the Theme
Updated August 5, 2021 at 8:02pm
5
Most recent comment from Svetlana:Thanks for the answer. This ticket can be closed
Mark LaChapelle
installing themeClosed
Troubleshooting the Theme
Updated August 3, 2021 at 3:31am
4
Most recent comment from Max:Hi Mark, You can get your license key by login into your Sonaar.io account and go to My Account > License Keys
zeke woollett
js errorsClosed
Troubleshooting the Theme
Updated August 2, 2021 at 6:16pm
10
Most recent comment from zeke woollett:This is helpful - had been in contact with them previously to clean up some errors - this gives me some direction in reaching out again - thank you
Thor
HTTP Loopback ConnectionsClosed
Troubleshooting the Theme
Updated August 2, 2021 at 3:31pm
4
Most recent comment from Max:Thanks for sharing
Shawn
refundClosed
Troubleshooting the Theme
Updated July 29, 2021 at 6:51pm
6
Most recent comment from Alexandre Dubois:the refund has been processed
Brenden Lowe
Making a page boxedClosed
Troubleshooting the Theme
Updated July 23, 2021 at 3:06pm
2
Most recent comment from Max:Hi,probably because your have edited your page with Elementor while its a video page template...Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Daniel Bianco
I cant view my demo content the file already existsClosed
Troubleshooting the Theme
Updated July 21, 2021 at 1:35pm
8
Most recent comment from Alexandre Dubois:You are welcome
James
Product page errorClosed
Troubleshooting the Theme
Updated July 21, 2021 at 1:34pm
3
Most recent comment from Alexandre Dubois:Hi James, The issue is caused by the cloudways-product-shortcode. It is calling a undefined function.
KICKSHOW
IRON.toggleElementorMenuClose is not a functionClosed
Troubleshooting the Theme
Updated July 19, 2021 at 5:06pm
3
Most recent comment from KICKSHOW:hello, yesterday after deactivating and activating several plugins it worked correctly again, sorry for not closing the ticket earlier
Nnamdi
Can't install the sonaar.zip file to a new website, it gives an error message "plugin installation failed"Closed
Troubleshooting the Theme
Updated July 19, 2021 at 3:25pm
12
Most recent comment from Max:Hi,
edit your page using Elementor, then select the section that contains your image background, and go to Style tab. See screenshot https://d.pr/i/ZOzvNy
hope it helps
Rob
Donate LinkClosed
Troubleshooting the Theme
Updated July 19, 2021 at 5:49am
3
Most recent comment from Michael Johnson:Hi,
I found this helpful for creating your Paypal button.
Login to your Paypal account then select the settings wheel, then select "Seller Tools". Then select "Manage" Paypal Button. Then click Dona ...
eddie coria
Template Is BlankClosed
Troubleshooting the Theme
Updated July 16, 2021 at 1:28am
2
Most recent comment from Max:Hi, Have you imported the theme demo yet? You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/
Richard
background photoClosed
Troubleshooting the Theme
Updated July 13, 2021 at 1:46pm
7
Most recent comment from Alexandre Dubois:You are welcome Richard