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Public Tickets

Daniel Bianco I cant view my demo content the file already existsClosed Troubleshooting the Theme   Updated July 21, 2021 at 1:35pm   8 Most recent comment from Alexandre Dubois:You are welcome James Product page errorClosed Troubleshooting the Theme   Updated July 21, 2021 at 1:34pm   3 Most recent comment from Alexandre Dubois:Hi James, The issue is caused by the cloudways-product-shortcode. It is calling a undefined function. KICKSHOW IRON.toggleElementorMenuClose is not a functionClosed Troubleshooting the Theme   Updated July 19, 2021 at 5:06pm   3 Most recent comment from KICKSHOW:hello, yesterday after deactivating and activating several plugins it worked correctly again, sorry for not closing the ticket earlier Nnamdi Can't install the sonaar.zip file to a new website, it gives an error message "plugin installation failed"Closed Troubleshooting the Theme   Updated July 19, 2021 at 3:25pm   12 Most recent comment from Max:Hi, edit your page using Elementor, then select the section that contains your image background, and go to Style tab. See screenshot https://d.pr/i/ZOzvNy hope it helps Rob Donate LinkClosed Troubleshooting the Theme   Updated July 19, 2021 at 5:49am   3 Most recent comment from Michael Johnson:Hi, I found this helpful for creating your Paypal button.  Login to your Paypal account then select the settings wheel, then select "Seller Tools". Then select "Manage" Paypal Button. Then click Dona ... eddie coria Template Is BlankClosed Troubleshooting the Theme   Updated July 16, 2021 at 1:28am   2 Most recent comment from Max:Hi, Have you imported the theme demo yet? You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/ Richard background photoClosed Troubleshooting the Theme   Updated July 13, 2021 at 1:46pm   7 Most recent comment from Alexandre Dubois:You are welcome Richard Dianne Starzyk Continuous Audio Player and Ajax not working correctlyClosed Troubleshooting the Theme   Updated July 13, 2021 at 1:19pm   2 Most recent comment from Alexandre Dubois:Hi Dianne, Do you still have those issues since you have disable CDN?Are we still talking about this site: http://s38303.p1492.sites.pressdns.com/ ? Willie Alexander Mobile Menu and Pages Show Purple BackgroundClosed Troubleshooting the Theme   Updated July 12, 2021 at 4:40pm   12 Most recent comment from Max:you are welcome Sebastian theme not loading properlyClosed Troubleshooting the Theme   Updated July 11, 2021 at 8:38pm   2 Most recent comment from Max:HiI can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you. Willie Alexander Sonaar Theme OptionsClosed Troubleshooting the Theme   Updated July 5, 2021 at 3:41pm   4 Most recent comment from Alexandre Dubois:You are welcome Alyssa Header Links Require to ClicksClosed Troubleshooting the Theme   Updated July 5, 2021 at 2:55pm   4 Most recent comment from Alexandre Dubois:Great. Well done Nathan Madsen Video List Playlist BugClosed Troubleshooting the Theme   Updated July 5, 2021 at 2:41pm   10 Most recent comment from Alexandre Dubois:Hi, The URL you are using here is linked to a playlist. You have to use a video url Slim Off Canvas Menu LinksClosed Troubleshooting the Theme   Updated June 23, 2021 at 3:38pm   2 Most recent comment from Alexandre Dubois:Hi, Promote has two menusYou can edit them through wp-admin>apperance>menu And select the menu you want to edit here. The menu location options are useless with our theme. The header is built with ... Andy Caryofyllis PHP versionClosed Troubleshooting the Theme   Updated June 22, 2021 at 3:19pm   3 Most recent comment from Alexandre Dubois:Let me know if you are trying again. I will take a look.