Public Tickets
Fitz Patton
Can't remove featured imageClosed
Troubleshooting the Theme
Updated August 23, 2021 at 3:35pm
3
Most recent comment from Fitz Patton :Thanks man!!!! Great! Beautiful work. Hope the new element or update hasn't created too many headaches for you. Fitz
mark
Install IssueClosed
Troubleshooting the Theme
Updated August 22, 2021 at 3:41pm
7
Most recent comment from Max:Excellent ! We will make the importer compatible to PHP 8 in a couple of weeks
Svetlana
Add player doesn't workClosed
Troubleshooting the Theme
Updated August 17, 2021 at 2:44pm
7
Most recent comment from Svetlana:Thanks. Everything worked out
Esther Molenwijk
Social icons side functionClosed
Troubleshooting the Theme
Updated August 16, 2021 at 8:07am
25
Most recent comment from Esther Molenwijk:Thanks for all youre help Alexander. it's working now.
David Arkenstone
lost site Emergency!Closed
Troubleshooting the Theme
Updated August 13, 2021 at 4:56pm
2
Most recent comment from Alexandre Dubois:We have answered you on messenger. I hope everything will be fixed soon.
Obadiah Ifeanyi
Always Asking For ActivationClosed
Troubleshooting the Theme
Updated August 12, 2021 at 3:07pm
2
Most recent comment from Alexandre Dubois:Hi Obadiah, Are you able to provide a screenshot from the notification?
Svetlana
Can't get old data backClosed
Troubleshooting the Theme
Updated August 5, 2021 at 8:02pm
5
Most recent comment from Svetlana:Thanks for the answer. This ticket can be closed
Mark LaChapelle
installing themeClosed
Troubleshooting the Theme
Updated August 3, 2021 at 3:31am
4
Most recent comment from Max:Hi Mark, You can get your license key by login into your Sonaar.io account and go to My Account > License Keys
zeke woollett
js errorsClosed
Troubleshooting the Theme
Updated August 2, 2021 at 6:16pm
10
Most recent comment from zeke woollett:This is helpful - had been in contact with them previously to clean up some errors - this gives me some direction in reaching out again - thank you
Thor
HTTP Loopback ConnectionsClosed
Troubleshooting the Theme
Updated August 2, 2021 at 3:31pm
4
Most recent comment from Max:Thanks for sharing
Shawn
refundClosed
Troubleshooting the Theme
Updated July 29, 2021 at 6:51pm
6
Most recent comment from Alexandre Dubois:the refund has been processed
Brenden Lowe
Making a page boxedClosed
Troubleshooting the Theme
Updated July 23, 2021 at 3:06pm
2
Most recent comment from Max:Hi,probably because your have edited your page with Elementor while its a video page template...Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Daniel Bianco
I cant view my demo content the file already existsClosed
Troubleshooting the Theme
Updated July 21, 2021 at 1:35pm
8
Most recent comment from Alexandre Dubois:You are welcome
James
Product page errorClosed
Troubleshooting the Theme
Updated July 21, 2021 at 1:34pm
3
Most recent comment from Alexandre Dubois:Hi James, The issue is caused by the cloudways-product-shortcode. It is calling a undefined function.
KICKSHOW
IRON.toggleElementorMenuClose is not a functionClosed
Troubleshooting the Theme
Updated July 19, 2021 at 5:06pm
3
Most recent comment from KICKSHOW:hello, yesterday after deactivating and activating several plugins it worked correctly again, sorry for not closing the ticket earlier