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Public Tickets

Orkun Ünek About My Recent PurchaseClosed Troubleshooting the Theme   Updated May 13, 2021 at 7:52pm   2 Most recent comment from Alexandre Dubois:Hi, After 1 year, you will be able to renew for 1 additional year of update and support. If you don't want to renew, you can cancel your subscription at any time and your product will still work ... Jan screen full of html source codeClosed Troubleshooting the Theme   Updated May 13, 2021 at 5:39am   25 Most recent comment from Jan:just to correct you before I wont have access here anymore.. you did not ask kindly. I was talking about your previous reply where you had an outburst about 50 plugins on a multi site. you compared it ... Fitz Patton Event GridClosed Troubleshooting the Theme   Updated May 10, 2021 at 2:45pm   2 Most recent comment from Max:Hi,It's hard to check this if we don't have access to your website..any error in the google chrome console?Perhaps its a JavaScript conflict. Could you try something for me? Please deactivat ... Mark Bologna Change Donate Button in Header - text and urlClosed Troubleshooting the Theme   Updated May 10, 2021 at 2:22pm   5 Most recent comment from Max:Hi @Rob, The ticket's solution below was for previous version of the theme. Now, we have a much easier way to design the header directly with Elementor. To learn more on headers, menu, mobile me ... Padraigh Dermody Accidentally deleted off canvas subscribe and social media buttons on podcrafter themeClosed Troubleshooting the Theme   Updated May 7, 2021 at 6:39pm   2 Most recent comment from Alexandre Dubois:Hi there, I see both offcanvasAre you sure they are deleted? The best way, if you dont want to rebuilt something, is to rollback a backup. Your webhost provider can probably do it for you.  Otherw ... Monet Davenport Mobile Menu Parent URLs Not ClickableClosed Troubleshooting the Theme   Updated May 7, 2021 at 1:34pm   2 Most recent comment from Alexandre Dubois:Hi there, This is the way we have design the menu. The first goal of the menu parent item is to open the submenu. We allow link on the parent item on desktop, but this link is disable on mobile.My s ... John Store/Shop Plug-InClosed Troubleshooting the Theme   Updated April 30, 2021 at 9:54pm   1 Most recent comment from John:Your menu lists and demos a shop/store (eCommerce) plug in - feature, but when I click to purchase, it navigates only to purchase the music (pro player) plug ins, and we cant find where to purchase. W ... José Pedro Ferreira Media Library not accessibleClosed Troubleshooting the Theme   Updated April 29, 2021 at 6:12pm   4 Most recent comment from Max:no José Pedro Ferreira Google Maps not showing on eventClosed Troubleshooting the Theme   Updated April 29, 2021 at 5:50pm   3 Most recent comment from José Pedro Ferreira:It works!Thank you so much! Voytek text styles front-end problemClosed Troubleshooting the Theme   Updated April 29, 2021 at 2:59pm   4 Most recent comment from Alexandre Dubois:Hi, Probably caused by some server restriction, elementor cant save style in an external file. The issue still persits is you disbale all plugins except elementor and you are running a basic theme a ... Johnny Burke theme not displaying properlyClosed Troubleshooting the Theme   Updated April 28, 2021 at 8:19pm   7 Most recent comment from Alexandre Dubois:Here some hint about how to optimize your site https://sonaar.ticksy.com/article/13839/ Ben Playlists not working rightClosed Troubleshooting the Theme   Updated April 27, 2021 at 3:59am   7 Most recent comment from Max:Yes. Glad you have fixed it. If you have other issue, please explain what is the issue exactly because I don't understand according to your screenshots. Johnny Burke slow site speedClosed Troubleshooting the Theme   Updated April 23, 2021 at 8:28pm   4 Most recent comment from Max:Sorry Johnny,Please read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/The product cart pages are provided through Woocommerce plugin.. Not our theme. Danger Category page show allClosed Troubleshooting the Theme   Updated April 23, 2021 at 3:33pm   4 Most recent comment from Alexandre Dubois:Hello Cristiangil, I will answer you to the ticket you have openedhttps://sonaar.ticksy.com/ticket/2758950/ Rani Shachar Logo and menu do not appearClosed Troubleshooting the Theme   Updated April 22, 2021 at 4:12pm   6 Most recent comment from Max:Please check now.there was one of your third party plugins that caused the issue of tgmpa. I deactivated them all, updated the plugin, then reactivated them.