Public Tickets
cristiangil
problems with product titles and menuClosed
Troubleshooting the Theme
Updated May 25, 2021 at 7:08am
9
Most recent comment from cristiangil:thanks....
George McCormack
How to change Banner image on Presskit (apex Theme)Closed
Troubleshooting the Theme
Updated May 24, 2021 at 2:57pm
2
Most recent comment from Max:Hi,hover the banner in WordPress and there will be a X icon to delete it. see screenshot https://d.pr/i/vFETHQ
Fitz Patton
Pages with Youtube Background Videos Have to be Loaded TwiceClosed
Troubleshooting the Theme
Updated May 24, 2021 at 2:11pm
3
Most recent comment from Max:Hi,thanks for your comment.It looks like a third-party script or cache script conflicting with the AJAX page loading. Here the error you have https://d.pr/i/mmuvorPlease read this article for workarou ...
Luigi Pulcini
Elementor Sonaar Addons pluginClosed
Troubleshooting the Theme
Updated May 21, 2021 at 8:42pm
5
Most recent comment from Luigi Pulcini:Hi, Max,
I would love to further investigate the issue for you because the current approach affects the way my own plugin is displayed in the list of the available Elementor widgets. Unfortunately, I ...
Francisco Soto
Translate "sort by" tagsClosed
Troubleshooting the Theme
Updated May 21, 2021 at 1:54pm
2
Most recent comment from Alexandre Dubois:Hi Francisco,You have to translate the Essential Grid Plugin. Please read this article to learn how you can translate it.https://sonaar.ticksy.com/article/12398/
Deborah Jordan
My custom menuClosed
Troubleshooting the Theme
Updated May 21, 2021 at 1:45pm
5
Most recent comment from Alexandre Dubois:Hello Debarah, The hotlink cant start the sticky player.The regular elementor button has the option to start the sticky player . See here
Michael
Playlists not loading WPMLClosed
Troubleshooting the Theme
Updated May 19, 2021 at 8:02pm
8
Most recent comment from Alexandre Dubois:Hehe. It is 16h here in Montreal.You are welcome
Deniz
SubscribtionClosed
Troubleshooting the Theme
Updated May 18, 2021 at 1:41pm
2
Most recent comment from Max:HiThis product is a one-time fee and it also includes 1 year of updates and support. After 1 year, you will be able to renew for 1 additional year of update and support. If you don't want to rene ...
Etheridge
Demo Not LoadingClosed
Troubleshooting the Theme
Updated May 17, 2021 at 5:39pm
7
Most recent comment from Etheridge:Hi Max, Thank you so much! Greatly appreciate your help!
Orkun Ünek
About My Recent PurchaseClosed
Troubleshooting the Theme
Updated May 13, 2021 at 7:52pm
2
Most recent comment from Alexandre Dubois:Hi, After 1 year, you will be able to renew for 1 additional year of update and support. If you don't want to renew, you can cancel your subscription at any time and your product will still work ...
Jan
screen full of html source codeClosed
Troubleshooting the Theme
Updated May 13, 2021 at 5:39am
25
Most recent comment from Jan:just to correct you before I wont have access here anymore.. you did not ask kindly. I was talking about your previous reply where you had an outburst about 50 plugins on a multi site. you compared it ...
Fitz Patton
Event GridClosed
Troubleshooting the Theme
Updated May 10, 2021 at 2:45pm
2
Most recent comment from Max:Hi,It's hard to check this if we don't have access to your website..any error in the google chrome console?Perhaps its a JavaScript conflict.
Could you try something for me? Please deactivat ...
Mark Bologna
Change Donate Button in Header - text and urlClosed
Troubleshooting the Theme
Updated May 10, 2021 at 2:22pm
5
Most recent comment from Max:Hi @Rob,
The ticket's solution below was for previous version of the theme.
Now, we have a much easier way to design the header directly with Elementor. To learn more on headers, menu, mobile me ...
Padraigh Dermody
Accidentally deleted off canvas subscribe and social media buttons on podcrafter themeClosed
Troubleshooting the Theme
Updated May 7, 2021 at 6:39pm
2
Most recent comment from Alexandre Dubois:Hi there, I see both offcanvasAre you sure they are deleted? The best way, if you dont want to rebuilt something, is to rollback a backup. Your webhost provider can probably do it for you. Otherw ...
Monet Davenport
Mobile Menu Parent URLs Not ClickableClosed
Troubleshooting the Theme
Updated May 7, 2021 at 1:34pm
2
Most recent comment from Alexandre Dubois:Hi there, This is the way we have design the menu. The first goal of the menu parent item is to open the submenu. We allow link on the parent item on desktop, but this link is disable on mobile.My s ...