Public Tickets
Dianne Starzyk
Continuous Audio Player and Ajax not working correctlyClosed
Troubleshooting the Theme
Updated July 13, 2021 at 1:19pm
2
Most recent comment from Alexandre Dubois:Hi Dianne, Do you still have those issues since you have disable CDN?Are we still talking about this site: http://s38303.p1492.sites.pressdns.com/ ?
Willie Alexander
Mobile Menu and Pages Show Purple BackgroundClosed
Troubleshooting the Theme
Updated July 12, 2021 at 4:40pm
12
Most recent comment from Max:you are welcome
Sebastian
theme not loading properlyClosed
Troubleshooting the Theme
Updated July 11, 2021 at 8:38pm
2
Most recent comment from Max:HiI can't seem to be able to reproduce on my computer. Could you please elaborate on the steps to reproduce the issue on my end and I will check this for you.
Willie Alexander
Sonaar Theme OptionsClosed
Troubleshooting the Theme
Updated July 5, 2021 at 3:41pm
4
Most recent comment from Alexandre Dubois:You are welcome
Alyssa
Header Links Require to ClicksClosed
Troubleshooting the Theme
Updated July 5, 2021 at 2:55pm
4
Most recent comment from Alexandre Dubois:Great. Well done
Nathan Madsen
Video List Playlist BugClosed
Troubleshooting the Theme
Updated July 5, 2021 at 2:41pm
10
Most recent comment from Alexandre Dubois:Hi, The URL you are using here is linked to a playlist. You have to use a video url
Slim
Off Canvas Menu LinksClosed
Troubleshooting the Theme
Updated June 23, 2021 at 3:38pm
2
Most recent comment from Alexandre Dubois:Hi, Promote has two menusYou can edit them through wp-admin>apperance>menu And select the menu you want to edit here. The menu location options are useless with our theme. The header is built with ...
Andy Caryofyllis
PHP versionClosed
Troubleshooting the Theme
Updated June 22, 2021 at 3:19pm
3
Most recent comment from Alexandre Dubois:Let me know if you are trying again. I will take a look.
Jesse Bias
MenusClosed
Troubleshooting the Theme
Updated June 21, 2021 at 6:02pm
5
Most recent comment from Alexandre Dubois:https://sonaar.ticksy.com/article/16966/
malik kalim ullah khan
logo isnt loadingClosed
Troubleshooting the Theme
Updated June 21, 2021 at 3:43pm
2
Most recent comment from Alexandre Dubois:Hi,I can see the logo on my side https://d.pr/i/VOxzV2Maybe you have to clear the browser cache.
Sterling Williams
Hey Guys! Curious if custom header breakpoint settings can be added in Sonaar yet?Closed
Troubleshooting the Theme
Updated June 11, 2021 at 3:19pm
6
Most recent comment from Alexandre Dubois:You did well. Nice menu.
Charlie Dolinger
license key invalid and cannot edit homepage in elementorClosed
Troubleshooting the Theme
Updated June 11, 2021 at 3:06pm
4
Most recent comment from Alexandre Dubois:Hi,Once the theme is up to date please go to wp-admin>plugins and you will see if the plugin has to be updated too. https://d.pr/i/giRLSNYes update the Database
Keith Richie`
Can no longer install demo content with php 7.4Closed
Troubleshooting the Theme
Updated June 10, 2021 at 4:05pm
4
Most recent comment from Alexandre Dubois:Hi Keith, You should contact your webhost provider. Just tell them, you are trying to import some content with a plugin and show them the error you have:"Cannot create file: /nas/content/staging//wp ...
Daniel Oyston
Deprecated: Elementor\Scheme_Typography isClosed
Troubleshooting the Theme
Updated June 3, 2021 at 5:30pm
2
Most recent comment from Alexandre Dubois:Hi Daniel, We are aware about this. This will be fix in the next update. We will release it soon. For now, if your site is public, you should disable the debug mode.
Leigh Warren
Website displays Critical Error on 2 websites instead of loginClosed
Troubleshooting the Theme
Updated May 31, 2021 at 11:51am
4
Most recent comment from Leigh Warren:Spoke to host provider support and they had not updated PHP on either website to either 7.3 or 4 so I updated to 7.4 on both sites whilst talking to support and problem fixed. Thanks Max for your h ...