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Public Tickets

malik kalim ullah khan logo isnt loadingClosed Troubleshooting the Theme   Updated June 21, 2021 at 3:43pm   2 Most recent comment from Alexandre Dubois:Hi,I can see the logo on my side https://d.pr/i/VOxzV2Maybe you have to clear the browser cache. Sterling Williams Hey Guys! Curious if custom header breakpoint settings can be added in Sonaar yet?Closed Troubleshooting the Theme   Updated June 11, 2021 at 3:19pm   6 Most recent comment from Alexandre Dubois:You did well. Nice menu. Charlie Dolinger license key invalid and cannot edit homepage in elementorClosed Troubleshooting the Theme   Updated June 11, 2021 at 3:06pm   4 Most recent comment from Alexandre Dubois:Hi,Once the theme is up to date please go to wp-admin>plugins and you will see if the plugin has to be updated too. https://d.pr/i/giRLSNYes update the Database Keith Richie` Can no longer install demo content with php 7.4Closed Troubleshooting the Theme   Updated June 10, 2021 at 4:05pm   4 Most recent comment from Alexandre Dubois:Hi Keith, You should contact your webhost provider. Just tell them, you are trying to import some content with a plugin and show them the error you have:"Cannot create file: /nas/content/staging//wp ... Daniel Oyston Deprecated: Elementor\Scheme_Typography isClosed Troubleshooting the Theme   Updated June 3, 2021 at 5:30pm   2 Most recent comment from Alexandre Dubois:Hi Daniel, We are aware about this. This will be fix in the next update. We will release it soon. For now, if your site is public, you should disable the debug mode.  Leigh Warren Website displays Critical Error on 2 websites instead of loginClosed Troubleshooting the Theme   Updated May 31, 2021 at 11:51am   4 Most recent comment from Leigh Warren:Spoke to host provider support and they had not updated PHP on either website to either 7.3 or 4 so I updated to 7.4 on both sites whilst talking to support and problem fixed.   Thanks Max for your h ... cristiangil problems with product titles and menuClosed Troubleshooting the Theme   Updated May 25, 2021 at 7:08am   9 Most recent comment from cristiangil:thanks.... George McCormack How to change Banner image on Presskit (apex Theme)Closed Troubleshooting the Theme   Updated May 24, 2021 at 2:57pm   2 Most recent comment from Max:Hi,hover the banner in WordPress and there will be a X icon to delete it. see screenshot https://d.pr/i/vFETHQ Fitz Patton Pages with Youtube Background Videos Have to be Loaded TwiceClosed Troubleshooting the Theme   Updated May 24, 2021 at 2:11pm   3 Most recent comment from Max:Hi,thanks for your comment.It looks like a third-party script or cache script conflicting with the AJAX page loading. Here the error you have https://d.pr/i/mmuvorPlease read this article for workarou ... Luigi Pulcini Elementor Sonaar Addons pluginClosed Troubleshooting the Theme   Updated May 21, 2021 at 8:42pm   5 Most recent comment from Luigi Pulcini:Hi, Max, I would love to further investigate the issue for you because the current approach affects the way my own plugin is displayed in the list of the available Elementor widgets. Unfortunately, I ... Francisco Soto Translate "sort by" tagsClosed Troubleshooting the Theme   Updated May 21, 2021 at 1:54pm   2 Most recent comment from Alexandre Dubois:Hi Francisco,You have to translate the Essential Grid Plugin. Please read this article to learn how you can translate it.https://sonaar.ticksy.com/article/12398/ Deborah Jordan My custom menuClosed Troubleshooting the Theme   Updated May 21, 2021 at 1:45pm   5 Most recent comment from Alexandre Dubois:Hello Debarah, The hotlink cant start the sticky player.The regular elementor button has the option to start the sticky player . See here Michael Playlists not loading WPMLClosed Troubleshooting the Theme   Updated May 19, 2021 at 8:02pm   8 Most recent comment from Alexandre Dubois:Hehe. It is 16h here in Montreal.You are welcome Deniz SubscribtionClosed Troubleshooting the Theme   Updated May 18, 2021 at 1:41pm   2 Most recent comment from Max:HiThis product is a one-time fee and it also includes 1 year of updates and support. After 1 year, you will be able to renew for 1 additional year of update and support. If you don't want to rene ... Etheridge Demo Not LoadingClosed Troubleshooting the Theme   Updated May 17, 2021 at 5:39pm   7 Most recent comment from Etheridge:Hi Max, Thank you so much! Greatly appreciate your help!