Public Tickets
Paul Bell
Problem with the player pluginClosed
Troubleshooting the Theme
Updated September 20, 2021 at 5:38pm
5
Most recent comment from Alexandre Dubois:Thanks Paul, This will be fix in the next theme update
Alex Lykesas
Disable autoscroll on woocomerceClosed
Troubleshooting the Theme
Updated September 20, 2021 at 3:07pm
4
Most recent comment from Alexandre Dubois:I have fixed the issue directly in the theme core. Maybe you have to clear the browser cache.
Svetlana
Publishing categoriesClosed
Troubleshooting the Theme
Updated September 17, 2021 at 1:42pm
6
Most recent comment from Alexandre Dubois:Hi Svetlana,The menu is hidden because the option "hide header and menu" is enablehttps://d.pr/i/oDE0YU.About the margin issue, are you able to guide me step by step the way to see this issue
Alex Lykesas
Music Grid Title OverlapsClosed
Troubleshooting the Theme
Updated September 17, 2021 at 1:11pm
4
Most recent comment from Alexandre Dubois:You are welcome
Alex Lykesas
Change Menu Nav ColorClosed
Troubleshooting the Theme
Updated September 16, 2021 at 8:50pm
2
Most recent comment from Alexandre Dubois:Hi Alex, Yes you can do that.You can set a default color to wp-admin>theme options>menu optionsAnd you can also overwrite the default color in each page setting.Please read this article https://sonaar ...
Tobi
Video Feature not workingClosed
Troubleshooting the Theme
Updated September 14, 2021 at 8:10am
2
Most recent comment from Tobi:Actually shorty after posting I found the reason for the problem. It was that i had to enter my own API Key.
In the same place all the editing functionality I searched for can be found. It&# ...
josip
Random article image pops up on top of siteClosed
Troubleshooting the Theme
Updated September 14, 2021 at 2:10am
1
Most recent comment from josip:NEVERMIND FIXED IT - Accidently added it as a featured image!Hi guys, For some reason I have a random image appearing on top of my website that wasn't doing it before. I undid a lot of things to ...
Melissa
Theme won't upload to wordpressClosed
Troubleshooting the Theme
Updated September 12, 2021 at 12:48am
3
Most recent comment from Max:HiYou are uploading the wrong file. Unzip the file called "UNZIP-ME-FIRST_Sonaar-WP-Package.zip" on your computer first, then upload the file called sonaar.zip which is located in the /theme/ folder. ...
Alex Lykesas
Big logo flash going back to homeClosed
Troubleshooting the Theme
Updated September 10, 2021 at 3:36pm
5
Most recent comment from Max:Well, I think I have fixed the issue with this option: https://d.pr/i/hN5iDf
Alex Lykesas
Going back to Home Essential - Grid is brokenClosed
Troubleshooting the Theme
Updated September 10, 2021 at 2:19pm
7
Most recent comment from Alexandre Dubois:Hi Alex, I did it another way. I have add a css clas to the link element https://d.pr/i/FIYGvmAnd the link is set by JShttps://d.pr/i/3FxNLYThis is a weird work around for a weird bug. I hope we wi ...
Barbara Ann
Slider Revolution DetailClosed
Troubleshooting the Theme
Updated September 7, 2021 at 8:42pm
6
Most recent comment from Alexandre Dubois:You are welcome Barbara
GertJan van Schuppen
Playlist on mobileClosed
Troubleshooting the Theme
Updated September 1, 2021 at 3:16pm
2
Most recent comment from Alexandre Dubois:Hi, Please add this custom CSS:@media screen and (max-width: 767px) {.srt_player-container .iron-audioplayer .track-number{padding-left: 0px;}}
Viet Nguyen
How many events per page not workingClosed
Troubleshooting the Theme
Updated September 1, 2021 at 3:12pm
2
Most recent comment from Alexandre Dubois:Hi, You have to go to wp-admin>settings>readingAnd increase the "Blog pages show at most" opiton.
Pieter
WP RocketClosed
Troubleshooting the Theme
Updated August 30, 2021 at 2:34pm
2
Most recent comment from Alexandre Dubois:Hi Pieter, In the WP Rocket settings, please disable the JS and CSS minify options.Here our documentation about the optimizationhttps://sonaar.ticksy.com/article/13839/
Jonathan
The execution failed. Please check error.logClosed
Troubleshooting the Theme
Updated August 26, 2021 at 2:06pm
9
Most recent comment from Max:@john thanks for reaching out. could you please open your own ticket about this issue and we will gladly check this for you