Public Tickets
Jonathan
The execution failed. Please check error.logClosed
Troubleshooting the Theme
Updated August 26, 2021 at 2:06pm
9
Most recent comment from Max:@john thanks for reaching out. could you please open your own ticket about this issue and we will gladly check this for you
Barbara
player bar paddingClosed
Troubleshooting the Theme
Updated August 25, 2021 at 3:21pm
5
Most recent comment from Barbara:I should publish it later today and will send you the url then. If I publish it now while still in draft, an email notification sends out the post to my entire subscribers list and auto posts to Twi ...
Paul
The link you followed has expired. download is not installingClosed
Troubleshooting the Theme
Updated August 24, 2021 at 2:52pm
4
Most recent comment from Alexandre Dubois:Great! Well done. Please let us know if you need our assistance.
Roger
Help with ThemeClosed
Troubleshooting the Theme
Updated August 24, 2021 at 2:10pm
8
Most recent comment from Alexandre Dubois:Hello Roger,The element selected on your screenshot is a "column" element.You can change the column width below the "layout" tab.See here. You can add a new column before, to move this column to the ...
Fitz Patton
Can't remove featured imageClosed
Troubleshooting the Theme
Updated August 23, 2021 at 3:35pm
3
Most recent comment from Fitz Patton :Thanks man!!!! Great! Beautiful work. Hope the new element or update hasn't created too many headaches for you. Fitz
mark
Install IssueClosed
Troubleshooting the Theme
Updated August 22, 2021 at 3:41pm
7
Most recent comment from Max:Excellent ! We will make the importer compatible to PHP 8 in a couple of weeks
Svetlana
Add player doesn't workClosed
Troubleshooting the Theme
Updated August 17, 2021 at 2:44pm
7
Most recent comment from Svetlana:Thanks. Everything worked out
Esther Molenwijk
Social icons side functionClosed
Troubleshooting the Theme
Updated August 16, 2021 at 8:07am
25
Most recent comment from Esther Molenwijk:Thanks for all youre help Alexander. it's working now.
David Arkenstone
lost site Emergency!Closed
Troubleshooting the Theme
Updated August 13, 2021 at 4:56pm
2
Most recent comment from Alexandre Dubois:We have answered you on messenger. I hope everything will be fixed soon.
Obadiah Ifeanyi
Always Asking For ActivationClosed
Troubleshooting the Theme
Updated August 12, 2021 at 3:07pm
2
Most recent comment from Alexandre Dubois:Hi Obadiah, Are you able to provide a screenshot from the notification?
Svetlana
Can't get old data backClosed
Troubleshooting the Theme
Updated August 5, 2021 at 8:02pm
5
Most recent comment from Svetlana:Thanks for the answer. This ticket can be closed
Mark LaChapelle
installing themeClosed
Troubleshooting the Theme
Updated August 3, 2021 at 3:31am
4
Most recent comment from Max:Hi Mark, You can get your license key by login into your Sonaar.io account and go to My Account > License Keys
zeke woollett
js errorsClosed
Troubleshooting the Theme
Updated August 2, 2021 at 6:16pm
10
Most recent comment from zeke woollett:This is helpful - had been in contact with them previously to clean up some errors - this gives me some direction in reaching out again - thank you
Thor
HTTP Loopback ConnectionsClosed
Troubleshooting the Theme
Updated August 2, 2021 at 3:31pm
4
Most recent comment from Max:Thanks for sharing
Shawn
refundClosed
Troubleshooting the Theme
Updated July 29, 2021 at 6:51pm
6
Most recent comment from Alexandre Dubois:the refund has been processed