Public Tickets
Clifton R Rock
Sorry, you are not allowed to access this pageClosed
Troubleshooting the Theme
Updated April 3, 2021 at 5:15pm
2
Most recent comment from Max:Hi there,Make sure that Iron Demo Importer plugin is activated. Go to WP-Admin > Appearance > Install plugin to install it.If it still does not work, please provide me access to your wp-admin and I ...
Kenneth D. Michaels
Can't install Demo contentClosed
Troubleshooting the Theme
Updated March 29, 2021 at 7:29pm
3
Most recent comment from Kenneth D. Michaels:Works.. it was Using PHP 7.4 instead of PHP 8... Thanks
Fitz Patton
Menu MissingClosed
Troubleshooting the Theme
Updated March 24, 2021 at 11:19pm
1
Most recent comment from Fitz Patton :Fixed. Thanks MYou can close this.
Deborah Jordan
Elementor Update Broke Sticky PlayerClosed
Troubleshooting the Theme
Updated March 23, 2021 at 7:30pm
3
Most recent comment from Deborah Jordan:You know, I did clear my browser and used others. Maybe it's the DNS cache on my machine. I tried a troubleshooting and when I disabled the Elementor plugins, then the arrows worked. Weird.Thanks ...
Carlos
Ads not loading on Ajax loaded section (content and sidebar)Closed
Troubleshooting the Theme
Updated March 22, 2021 at 2:07am
2
Most recent comment from Max:You will have to turn off AJAX page loading because the script is not compatible with AJAX.you can disable ajax in wp-admin > theme options > general settings
Alex Lykesas
Can't see Events Photos GridClosed
Troubleshooting the Theme
Updated March 21, 2021 at 5:55pm
4
Most recent comment from Max:Its not possible because the past events are basically past published posts, and upcoming events are recognized in WordPress as unpublished post (future post). Essential grid cannot naturally display ...
Michael
: elementor-templates-kit-for-MP3AudioPro_ONLYClosed
Troubleshooting the Theme
Updated March 18, 2021 at 7:01pm
2
Most recent comment from Max:Hi,The file you refer to contains Elementor templates. It's not a plugin itself.To import the templates:
4. Go to Templates > Saved Templates and click the Import Templates button. See screenshot ...
Andrew Porto
Error MessageClosed
Troubleshooting the Theme
Updated March 15, 2021 at 1:55pm
2
Most recent comment from Max:Hi
This is due to the latest Elementor plugin update 3.1x.
Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ...
AJ Cumpana
Cannot make header/footer go away from the Coming Soon template in Maintenance mode on.Closed
Troubleshooting the Theme
Updated March 11, 2021 at 5:24pm
3
Most recent comment from AJ Cumpana:Thanks Max! Solved my issue.
Carlos
Sticky player on Archive/Single/Search pagesClosed
Troubleshooting the Theme
Updated March 10, 2021 at 8:07pm
7
Most recent comment from Carlos:Simple but effective, my issue is resolved!Thank you very much!
Willem Serneels
Cannot Import demo contentClosed
Troubleshooting the Theme
Updated March 10, 2021 at 5:23pm
6
Most recent comment from Willem Serneels:Many thanks! That was a quick respond. Kudos to you and your theme.Now I can get to work. Thanks!Willem
Byron
Creating a node / hamburger backgroundClosed
Troubleshooting the Theme
Updated March 10, 2021 at 3:07pm
7
Most recent comment from Alexandre Dubois:Hi Brian, Can you please open a support ticket and provide a login credential to the wp-admin?
Fili
Studio Theme: setting BG colourClosed
Troubleshooting the Theme
Updated March 10, 2021 at 2:57pm
2
Most recent comment from Max:Hi,I checked your website this morning on my mobile phone (20 minutes ago), and I used to see the correct purple-ish background..The issue you had was because you needed just to clear your browser cac ...
Roman
Download LinkClosed
Troubleshooting the Theme
Updated March 10, 2021 at 2:53pm
2
Most recent comment from Max:Hi,please read this article: https://www.mickthewpmentor.com.au/pdf-download-button-using-elementor/
George
Elementor and Essential Grid Plugin kills the site when actiavted.nClosed
Troubleshooting the Theme
Updated March 10, 2021 at 6:24am
3
Most recent comment from George:Hi Max,Thank you for your help. This helped. Its now working well.George