Public Tickets
Giorgos
Pages are not openingClosed
Troubleshooting the Theme
Updated February 2, 2021 at 12:18am
22
Most recent comment from Max:You are very welcome Girogos
Angela Darpinian
Trying to Remove the Audio Player and Add a Hyperlink to Streaming Platforms InsteadClosed
Troubleshooting the Theme
Updated February 1, 2021 at 8:49pm
5
Most recent comment from Max:Edit the page with Elementor and remove the music player widget (right click the widget within editor and click delete)
Ramon McNally
Getting admin notice about increase php memoryClosed
Troubleshooting the Theme
Updated February 1, 2021 at 2:50pm
4
Most recent comment from Max:Hi,please contact your webhosting provider. They are the best person to help you with this kind of requests.
Byron
Homepage banner glitchClosed
Troubleshooting the Theme
Updated January 30, 2021 at 9:39am
15
Most recent comment from Byron:This is resolved. Thanks. Close ticket.
Byron
Homepage banner image alignment responsiveClosed
Troubleshooting the Theme
Updated January 30, 2021 at 9:38am
3
Most recent comment from Byron:Thanks Alexandre. This resolved the issue. We can close.
Byron
Text colour on eventClosed
Troubleshooting the Theme
Updated January 30, 2021 at 9:38am
3
Most recent comment from Byron:We can close this ticket. Thanks Alexandre
Michael Cormier
Plugin elementorClosed
Troubleshooting the Theme
Updated January 29, 2021 at 12:28pm
3
Most recent comment from Michael Cormier:Hello,Thank you very much, this is actually a plugin conflict because of a header plugin... So I have to restore my pages.Regards.
Alain de Lamirande
Theme broken all of a sudden !Closed
Troubleshooting the Theme
Updated January 28, 2021 at 8:03pm
4
Most recent comment from Max:Hi,what browser are you using?I have tested here on Safari 14, Chrome 87.0.4280.14, and Firefox 84.0.2 without any issue.I'm 99% sure its a browser cache issue or browser third party extension ...
Giorgos
Logo SizeClosed
Troubleshooting the Theme
Updated January 28, 2021 at 2:49pm
2
Most recent comment from Max:I cant access to the link you sent me.To resize an image within Elementor, go to Style tab instead.
Joe Jennings
The license key used is currently empty, expired or invalidClosed
Troubleshooting the Theme
Updated January 28, 2021 at 12:26am
3
Most recent comment from Joe Jennings:I fixed it, thanks.
Marcus Klossek
Issues since updateClosed
Troubleshooting the Theme
Updated January 27, 2021 at 6:25pm
8
Most recent comment from Max:Make sure the image is set correctly and not return a 404 not found.
José Pedro Ferreira
When I updated the theme to the latest version, the homepage changedClosed
Troubleshooting the Theme
Updated January 26, 2021 at 6:08pm
3
Most recent comment from José Pedro Ferreira:Thank you very much!Problem solved!
Mario Ro
Elementor is not working, I can't install the Demo half way through crashesClosed
Troubleshooting the Theme
Updated January 26, 2021 at 1:57am
2
Most recent comment from Max:Hi,can you please elaborate on how I can reproduce the issue on my end?Usually, an intermittent issue like this means you miss server memory on your server.
Adam
Two Footers on Podcast EpisodeClosed
Troubleshooting the Theme
Updated January 25, 2021 at 10:17pm
8
Most recent comment from Max:You are welcome
Ulli
menuClosed
Troubleshooting the Theme
Updated January 24, 2021 at 6:36pm
2
Most recent comment from Max:Closing this ticket. duplicate of https://sonaar.ticksy.com//ticket/2655256/