Public Tickets
Joe Jennings
The license key used is currently empty, expired or invalidClosed
Troubleshooting the Theme
Updated January 28, 2021 at 12:26am
3
Most recent comment from Joe Jennings:I fixed it, thanks.
Marcus Klossek
Issues since updateClosed
Troubleshooting the Theme
Updated January 27, 2021 at 6:25pm
8
Most recent comment from Max:Make sure the image is set correctly and not return a 404 not found.
José Pedro Ferreira
When I updated the theme to the latest version, the homepage changedClosed
Troubleshooting the Theme
Updated January 26, 2021 at 6:08pm
3
Most recent comment from José Pedro Ferreira:Thank you very much!Problem solved!
Mario Ro
Elementor is not working, I can't install the Demo half way through crashesClosed
Troubleshooting the Theme
Updated January 26, 2021 at 1:57am
2
Most recent comment from Max:Hi,can you please elaborate on how I can reproduce the issue on my end?Usually, an intermittent issue like this means you miss server memory on your server.
Adam
Two Footers on Podcast EpisodeClosed
Troubleshooting the Theme
Updated January 25, 2021 at 10:17pm
8
Most recent comment from Max:You are welcome
Ulli
menuClosed
Troubleshooting the Theme
Updated January 24, 2021 at 6:36pm
2
Most recent comment from Max:Closing this ticket. duplicate of https://sonaar.ticksy.com//ticket/2655256/
Ben
Edit Nav MenuClosed
Troubleshooting the Theme
Updated January 24, 2021 at 5:24pm
6
Most recent comment from Max:go to wp-admin > theme options > menu options and add Vertical Padding. see screenshot https://d.pr/i/KD1aKQMake sure to clear your browser cache.For the menu looking different, please send screensho ...
Ulli
Artist PagesClosed
Troubleshooting the Theme
Updated January 24, 2021 at 12:18pm
1
Most recent comment from Ulli:The banner images are not responsible. I have big problems with some in landscape and / or portrait mode.
Paula Campbell
Editing colors on buttonsClosed
Troubleshooting the Theme
Updated January 22, 2021 at 2:13pm
6
Most recent comment from Alexandre Dubois:Your are welcome
Dwight
the_content errorClosed
Troubleshooting the Theme
Updated January 21, 2021 at 6:18pm
7
Most recent comment from Max:You are welcome
Byron
Homepage home buttonClosed
Troubleshooting the Theme
Updated January 30, 2021 at 9:39am
4
Most recent comment from Byron:Can close.
Shelley Montreuil
Coming Soon page has stopped workingClosed
Troubleshooting the Theme
Updated January 20, 2021 at 4:17pm
15
Most recent comment from Shelley Montreuil:Thank you.
Corey Gasman
Downloading on iPhoneClosed
Troubleshooting the Theme
Updated January 20, 2021 at 3:34pm
2
Most recent comment from Max:Hi,how can you download an audio file on iPhone ?Perhaps im wrong, but I think all audio files must be downloaded via itunes/apple music in order to be playable on iPhone...Do you have any example/re ...
Flavius
remove standart meta description tagClosed
Troubleshooting the Theme
Updated January 19, 2021 at 3:19pm
4
Most recent comment from Alexandre Dubois:When no meta-description is set, google engine take the info in the page content:https://d.pr/i/BDjQUSIf you provide a login credential to the wp-admin, I will take a look if Yoast settings are well ...
BESILIO LEDEZMA
video backgroundClosed
Troubleshooting the Theme
Updated January 18, 2021 at 7:30pm
2
Most recent comment from Alexandre Dubois:Hi there, If I understand well the issue, You just have to disable the banner feature to fix this. Please select "--select--" as the background type https://d.pr/i/oLUJnp