Public Tickets
Flavius
remove standart meta description tagClosed
Troubleshooting the Theme
Updated January 19, 2021 at 3:19pm
4
Most recent comment from Alexandre Dubois:When no meta-description is set, google engine take the info in the page content:https://d.pr/i/BDjQUSIf you provide a login credential to the wp-admin, I will take a look if Yoast settings are well ...
BESILIO LEDEZMA
video backgroundClosed
Troubleshooting the Theme
Updated January 18, 2021 at 7:30pm
2
Most recent comment from Alexandre Dubois:Hi there, If I understand well the issue, You just have to disable the banner feature to fix this. Please select "--select--" as the background type https://d.pr/i/oLUJnp
Marlon74
Motion effect not workingClosed
Troubleshooting the Theme
Updated January 15, 2021 at 5:03pm
34
Most recent comment from Alexandre Dubois:You are welcome
Brad Murphy
Elementor HeaderClosed
Troubleshooting the Theme
Updated January 12, 2021 at 8:34pm
6
Most recent comment from Brad Murphy:sounds good, Thank you!
Angela Darpinian
Importing Spotify Playlist into SiteClosed
Troubleshooting the Theme
Updated January 12, 2021 at 7:58pm
2
Most recent comment from Max:Hello Angela,Please read this article on how to use the playlist: https://sonaar.ticksy.com/article/12401You can learn more about our theme and watch video tutorials to get started here: https://sona ...
Shelley Montreuil
mailchimp newsletter signup not adding contacts to my listClosed
Troubleshooting the Theme
Updated January 12, 2021 at 4:07pm
5
Most recent comment from Shelley Montreuil:Yes, you are right, it is working now ... yesterday when I tested I got the note that my form submission was successful but it was not adding anything to my mailchimp subscriber list. Today it is work ...
Pablo Mielgo
My website requires to refresh it twice in order to load properlyClosed
Troubleshooting the Theme
Updated January 11, 2021 at 5:13pm
5
Most recent comment from Pablo Mielgo:solved. Thank you. Best, Pablo
Shelley Montreuil
Open Graph image for Coming Soon pageClosed
Troubleshooting the Theme
Updated January 11, 2021 at 4:33pm
4
Most recent comment from Shelley Montreuil:Ok, great, thanks Max.
Angela Darpinian
Can't Upload Image Through Elementor On WordpressClosed
Troubleshooting the Theme
Updated January 11, 2021 at 2:50pm
2
Most recent comment from Max:Hi,see screenshot https://d.pr/i/YUj7wJ
Amanda
Artist GridClosed
Troubleshooting the Theme
Updated January 9, 2021 at 5:40am
2
Most recent comment from Max:Hello Amanda, To edit the artist grid's image, simply change the featured image by editing the artist posts in wp-admin > artists
Dan Callahan
Events not showing on siteClosed
Troubleshooting the Theme
Updated January 7, 2021 at 9:29pm
3
Most recent comment from Dan Callahan:Thanks - sorry, I'm an idiot and had April 2020 and not 2021. All good now. Thanks
jesse
Instagram UnchangeableClosed
Troubleshooting the Theme
Updated January 7, 2021 at 9:14pm
2
Most recent comment from Max:Hi,Which version of the theme are you using? also, which version of Essential Grid are you using?make sure you use Sonaar theme version 4.19.4. Once its updated, you will be able to update Essentia ...
Byron
Podcast issuesClosed
Troubleshooting the Theme
Updated January 4, 2021 at 8:06pm
4
Most recent comment from Alexandre Dubois:Hi Byron, Most of your videos work fine. For some reason episode 1 and episode 2 dont seem to works well. This is probably caused by some youtube setting who cause issue when we are trying to embed ...
Shelley Montreuil
Remove page name from Coming Soon templateClosed
Troubleshooting the Theme
Updated January 4, 2021 at 6:24pm
5
Most recent comment from Shelley Montreuil:Oh, yay, thank you Max! I did find my way to that setting but I wasn't sure what I needed to put there to fix the issue.
Jelani
Post Title Is HiddenClosed
Troubleshooting the Theme
Updated January 4, 2021 at 3:16pm
7
Most recent comment from Alexandre Dubois:Well done Jelani, And thank to have shared with us your solution.