Public Tickets
Thomas Tremain
Episodes list layoutClosed
Troubleshooting the Theme
Updated December 28, 2020 at 6:24pm
8
Most recent comment from Max:As Alex mentioned on last October 20th, this Strip HTML had to be enabled : https://d.pr/i/9fDP8mit works now when the option is enabled.
Johnny Burke
content not loadingClosed
Troubleshooting the Theme
Updated December 24, 2020 at 10:40pm
2
Most recent comment from Max:When I go to your homepage then click Contact > Listeners, i see the content.please record a video of the issue so I can replicate the exact same steps.also, make sure to deactivate your cache plugin ...
Bùi Văn Trọng
websiteClosed
Troubleshooting the Theme
Updated December 23, 2020 at 1:34pm
2
Most recent comment from Max:Hello You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/
Anthony
Menu design and changesClosed
Troubleshooting the Theme
Updated December 22, 2020 at 2:19pm
4
Most recent comment from Max:Hello,here is what I see: https://d.pr/i/FFSBaVPerhaps clear your browser cache. If it still happens, which browser are you using ? Do you have same issue with Google Chrome?
Antonio
Small Menu on MobileClosed
Troubleshooting the Theme
Updated December 22, 2020 at 4:57pm
5
Most recent comment from Max:You are welcome
Freddy Cardoza
Header image sizeClosed
Troubleshooting the Theme
Updated March 5, 2021 at 5:58am
4
Most recent comment from Freddy Cardoza:Max, OK, it finally worked. All the updates at one time may have led to this, but thank you for staying with me during this episode. It's now fixed. You may close this ticket.Accept my tha ...
Ghan Patel
A few broken thingsClosed
Troubleshooting the Theme
Updated December 17, 2020 at 8:55pm
7
Most recent comment from Ghan Patel:Hi Max -- thanks that worked! Have a good day.
Edward Bolda
recent template update issuesClosed
Troubleshooting the Theme
Updated December 17, 2020 at 3:36pm
2
Most recent comment from Max:Hi,this a bug caused by the new version of Elementor Pro. The way that specific widget is now coded into Elementor Pro cause issue with AJAX loading when ElementorFrontend.init() javascript function ...
Jeffrey Hart
Podcrafter demo theme not in package.zipClosed
Troubleshooting the Theme
Updated December 17, 2020 at 12:57am
25
Most recent comment from Max:You are welcome
Freddy Cardoza
active PHP session detectedClosed
Troubleshooting the Theme
Updated December 16, 2020 at 10:49pm
3
Most recent comment from Freddy Cardoza:Thanks Max. Got it. Please close the ticket.
Pearce
Footer Background ColourClosed
Troubleshooting the Theme
Updated December 12, 2020 at 6:05pm
15
Most recent comment from Max:Perhaps you can use droplr.comor any video recording software..here we use droplr
Michael Cormier
Essential Grid lockedClosed
Troubleshooting the Theme
Updated December 10, 2020 at 10:49pm
3
Most recent comment from Michael Cormier:Thank you. I found. The update was not at the usual place. It was in the plugin list... In any case, it came back in order.See you.
Johnny Burke
poor performanceClosed
Troubleshooting the Theme
Updated December 10, 2020 at 8:00pm
4
Most recent comment from Max:Well, have you follow the tips in the article? If everything is applied like the article suggest and you still have bad performance, then let me know so I can investigate..for now, i don't even ...
Nicolò
Deactivate licenseClosed
Troubleshooting the Theme
Updated December 9, 2020 at 4:40pm
3
Most recent comment from Nicolò:Thanks
Abel Bascunana
Nav-filter Sort does not updateClosed
Troubleshooting the Theme
Updated December 7, 2020 at 4:03pm
11
Most recent comment from Alexandre Dubois:You are welcome