Public Tickets
Angela Darpinian
Can't Upload Image Through Elementor On WordpressClosed
Troubleshooting the Theme
Updated January 11, 2021 at 2:50pm
2
Most recent comment from Max:Hi,see screenshot https://d.pr/i/YUj7wJ
Amanda
Artist GridClosed
Troubleshooting the Theme
Updated January 9, 2021 at 5:40am
2
Most recent comment from Max:Hello Amanda, To edit the artist grid's image, simply change the featured image by editing the artist posts in wp-admin > artists
Dan Callahan
Events not showing on siteClosed
Troubleshooting the Theme
Updated January 7, 2021 at 9:29pm
3
Most recent comment from Dan Callahan:Thanks - sorry, I'm an idiot and had April 2020 and not 2021. All good now. Thanks
jesse
Instagram UnchangeableClosed
Troubleshooting the Theme
Updated January 7, 2021 at 9:14pm
2
Most recent comment from Max:Hi,Which version of the theme are you using? also, which version of Essential Grid are you using?make sure you use Sonaar theme version 4.19.4. Once its updated, you will be able to update Essentia ...
Byron
Podcast issuesClosed
Troubleshooting the Theme
Updated January 4, 2021 at 8:06pm
4
Most recent comment from Alexandre Dubois:Hi Byron, Most of your videos work fine. For some reason episode 1 and episode 2 dont seem to works well. This is probably caused by some youtube setting who cause issue when we are trying to embed ...
Shelley Montreuil
Remove page name from Coming Soon templateClosed
Troubleshooting the Theme
Updated January 4, 2021 at 6:24pm
5
Most recent comment from Shelley Montreuil:Oh, yay, thank you Max! I did find my way to that setting but I wasn't sure what I needed to put there to fix the issue.
Jelani
Post Title Is HiddenClosed
Troubleshooting the Theme
Updated January 4, 2021 at 3:16pm
7
Most recent comment from Alexandre Dubois:Well done Jelani, And thank to have shared with us your solution.
keith
Trouble with themeClosed
Troubleshooting the Theme
Updated January 4, 2021 at 3:04pm
2
Most recent comment from Max:Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Johnny Burke
content not loadingClosed
Troubleshooting the Theme
Updated December 30, 2020 at 5:07pm
8
Most recent comment from Max:Yes it works if you deactivate ajax in general settings. To empty cache, it depends which cache plugin you are using. Please refer to the documentation/support of the cache plugin you are using on ho ...
Thomas Tremain
Episodes list layoutClosed
Troubleshooting the Theme
Updated December 28, 2020 at 6:24pm
8
Most recent comment from Max:As Alex mentioned on last October 20th, this Strip HTML had to be enabled : https://d.pr/i/9fDP8mit works now when the option is enabled.
Johnny Burke
content not loadingClosed
Troubleshooting the Theme
Updated December 24, 2020 at 10:40pm
2
Most recent comment from Max:When I go to your homepage then click Contact > Listeners, i see the content.please record a video of the issue so I can replicate the exact same steps.also, make sure to deactivate your cache plugin ...
Bùi Văn Trọng
websiteClosed
Troubleshooting the Theme
Updated December 23, 2020 at 1:34pm
2
Most recent comment from Max:Hello You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/
Anthony
Menu design and changesClosed
Troubleshooting the Theme
Updated December 22, 2020 at 2:19pm
4
Most recent comment from Max:Hello,here is what I see: https://d.pr/i/FFSBaVPerhaps clear your browser cache. If it still happens, which browser are you using ? Do you have same issue with Google Chrome?
Antonio
Small Menu on MobileClosed
Troubleshooting the Theme
Updated December 22, 2020 at 4:57pm
5
Most recent comment from Max:You are welcome
Freddy Cardoza
Header image sizeClosed
Troubleshooting the Theme
Updated March 5, 2021 at 5:58am
4
Most recent comment from Freddy Cardoza:Max, OK, it finally worked. All the updates at one time may have led to this, but thank you for staying with me during this episode. It's now fixed. You may close this ticket.Accept my tha ...