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Public Tickets

Johnny Burke content not loadingClosed Troubleshooting the Theme   Updated December 30, 2020 at 5:07pm   8 Most recent comment from Max:Yes it works if you deactivate ajax in general settings. To empty cache, it depends which cache plugin you are using. Please refer to the documentation/support of the cache plugin you are using on ho ... Thomas Tremain Episodes list layoutClosed Troubleshooting the Theme   Updated December 28, 2020 at 6:24pm   8 Most recent comment from Max:As Alex mentioned on last October 20th, this Strip HTML had to be enabled : https://d.pr/i/9fDP8mit works now when the option is enabled. Johnny Burke content not loadingClosed Troubleshooting the Theme   Updated December 24, 2020 at 10:40pm   2 Most recent comment from Max:When I go to your homepage then click Contact > Listeners, i see the content.please record a video of the issue so I can replicate the exact same steps.also, make sure to deactivate your cache plugin ... Bùi Văn Trọng websiteClosed Troubleshooting the Theme   Updated December 23, 2020 at 1:34pm   2 Most recent comment from Max:Hello You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/ Anthony Menu design and changesClosed Troubleshooting the Theme   Updated December 22, 2020 at 2:19pm   4 Most recent comment from Max:Hello,here is what I see: https://d.pr/i/FFSBaVPerhaps clear your  browser cache. If it still happens, which browser are you using ? Do you have same issue with Google Chrome? Antonio Small Menu on MobileClosed Troubleshooting the Theme   Updated December 22, 2020 at 4:57pm   5 Most recent comment from Max:You are welcome Freddy Cardoza Header image sizeClosed Troubleshooting the Theme   Updated March 5, 2021 at 5:58am   4 Most recent comment from Freddy Cardoza:Max, OK, it finally worked.  All the updates at one time may have led to this, but thank you for staying with me during this episode.  It's now fixed.  You may close this ticket.Accept my tha ... Ghan Patel A few broken thingsClosed Troubleshooting the Theme   Updated December 17, 2020 at 8:55pm   7 Most recent comment from Ghan Patel:Hi Max -- thanks that worked! Have a good day. Edward Bolda recent template update issuesClosed Troubleshooting the Theme   Updated December 17, 2020 at 3:36pm   2 Most recent comment from Max:Hi,this a bug caused by the new version of Elementor Pro. The way that specific widget is now coded into Elementor Pro cause issue with AJAX loading when ElementorFrontend.init() javascript function ... Jeffrey Hart Podcrafter demo theme not in package.zipClosed Troubleshooting the Theme   Updated December 17, 2020 at 12:57am   25 Most recent comment from Max:You are welcome Freddy Cardoza active PHP session detectedClosed Troubleshooting the Theme   Updated December 16, 2020 at 10:49pm   3 Most recent comment from Freddy Cardoza:Thanks Max.  Got it.  Please close the ticket. Pearce Footer Background ColourClosed Troubleshooting the Theme   Updated December 12, 2020 at 6:05pm   15 Most recent comment from Max:Perhaps you can use droplr.comor any video recording software..here we use droplr Michael Cormier Essential Grid lockedClosed Troubleshooting the Theme   Updated December 10, 2020 at 10:49pm   3 Most recent comment from Michael Cormier:Thank you. I found. The update was not at the usual place. It was in the plugin list... In any case, it came back in order.See you. Johnny Burke poor performanceClosed Troubleshooting the Theme   Updated December 10, 2020 at 8:00pm   4 Most recent comment from Max:Well, have you follow the tips in the article? If everything is applied like the article suggest and you still have bad performance, then let me know so I can investigate..for now, i don't even ... Nicolò Deactivate licenseClosed Troubleshooting the Theme   Updated December 9, 2020 at 4:40pm   3 Most recent comment from Nicolò:Thanks