Public Tickets
Chris
Backend LagClosed
Troubleshooting the Theme
Updated November 6, 2020 at 3:18pm
19
Most recent comment from Chris:That’s fine. I just didn’t know if there was a hook for it or class to look for to toggle the button.
Marco Colnaghi
Video landing pagesClosed
Troubleshooting the Theme
Updated November 5, 2020 at 2:53pm
2
Most recent comment from Alexandre Dubois:Hello Marco, Please go to wp-admin>theme options>post settingsAnd select "none" as the "Single video default sidebar" option.https://d.pr/i/8YO08t
Jake Stebbings
EventsClosed
Troubleshooting the Theme
Updated November 4, 2020 at 6:04pm
17
Most recent comment from Max:Hi Jake,The themes are different so you cant have exactly the same thing.but please use this custom css to have the event title centered into your event row:@media (min-width: 769px){.sr_it-event-titl ...
Nicolò
Bulk events uploadClosed
Troubleshooting the Theme
Updated November 4, 2020 at 5:45pm
4
Most recent comment from Alexandre Dubois:Thanks to have shared this with us. Very appreciate.
Tom Watson
Essential Grid not working with Continuous Music Player After Recent UpdateClosed
Troubleshooting the Theme
Updated November 3, 2020 at 2:28pm
12
Most recent comment from Max:Great! have a good day Tom
Dieter
Error in the theme viewClosed
Troubleshooting the Theme
Updated November 2, 2020 at 3:46pm
7
Most recent comment from Max:Ok, I can reproduce your issue now on your website. (but still cant replicate it on my local environment).Perhaps it a JavaScript conflict. Could you try something for me? Please deactivate all your ...
Steve Brown
Revolution Slider - images not showing in edit screenClosed
Troubleshooting the Theme
Updated November 2, 2020 at 3:42pm
4
Most recent comment from Max:Hi Steve,I cant reproduce this on my local computer or any of our server.Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Jeff Cook
Theme not working properlyClosed
Troubleshooting the Theme
Updated October 30, 2020 at 9:24pm
13
Most recent comment from Max:This is what I see when i go to your website: https://d.pr/i/OJbM9Pplease elaborate on how I can reproduce the issue on my end.
Jeff Cook
ErrorsClosed
Troubleshooting the Theme
Updated October 30, 2020 at 7:07pm
2
Most recent comment from Max:Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Lidia
Image not displaying in safari or firefoxClosed
Troubleshooting the Theme
Updated October 30, 2020 at 4:30pm
2
Most recent comment from Max:Its because your SSL is not correctly installed and your website is trying to load a non https assets. see error: https://d.pr/i/p2MLnAmake sure your image is loaded via https.perhaps use the plugin� ...
Christophe Valtin
Menu Effect On Scroll not working the right way.Closed
Troubleshooting the Theme
Updated October 30, 2020 at 4:26pm
10
Most recent comment from Max:No problem,If you have not enqueue this in a custom JS, dont forget to change this value everytime you update the theme or your change will be overriden everytime.
Abel Bascunana
Essential Grid Update purchase codeClosed
Troubleshooting the Theme
Updated October 29, 2020 at 10:25pm
11
Most recent comment from Max:No worry, have a great day
Tomas Ospitaletche
Contact FormClosed
Troubleshooting the Theme
Updated October 29, 2020 at 1:12pm
2
Most recent comment from Max:Hi,the form is powered by the third party plugin called Contact Form 7.You can check the official documentation here: https://contactform7.com/docs/
Carrington
Woocommerce causing redirect errorClosed
Troubleshooting the Theme
Updated October 29, 2020 at 2:01am
2
Most recent comment from Max:HiPlease contact your webhosting about this issue. They are the best person to help with redirection issues.
ray
a bugClosed
Troubleshooting the Theme
Updated October 28, 2020 at 12:29pm
2
Most recent comment from Max:Hi Ray,its because the plugin you use is not compatible with Ajax page loading.There is 3 ways to resolve this:1) You can disable Ajax page loading by going to wp-admin > theme options > general sett ...