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Public Tickets

Jeff Cook ErrorsClosed Troubleshooting the Theme   Updated October 30, 2020 at 7:07pm   2 Most recent comment from Max:Could you please provide me access to your wp-admin and I will gladly check the issue you have. Lidia Image not displaying in safari or firefoxClosed Troubleshooting the Theme   Updated October 30, 2020 at 4:30pm   2 Most recent comment from Max:Its because your SSL is not correctly installed and your website is trying to load a non https assets. see error: https://d.pr/i/p2MLnAmake sure your image is loaded via https.perhaps use the plugin� ... Christophe Valtin Menu Effect On Scroll not working the right way.Closed Troubleshooting the Theme   Updated October 30, 2020 at 4:26pm   10 Most recent comment from Max:No problem,If you have not enqueue this in a custom JS, dont forget to change this value everytime you update the theme or your change will be overriden everytime. Abel Bascunana Essential Grid Update purchase codeClosed Troubleshooting the Theme   Updated October 29, 2020 at 10:25pm   11 Most recent comment from Max:No worry, have a great day Tomas Ospitaletche Contact FormClosed Troubleshooting the Theme   Updated October 29, 2020 at 1:12pm   2 Most recent comment from Max:Hi,the form is powered by the third party plugin called Contact Form 7.You can check the official documentation here: https://contactform7.com/docs/ Carrington Woocommerce causing redirect errorClosed Troubleshooting the Theme   Updated October 29, 2020 at 2:01am   2 Most recent comment from Max:HiPlease contact your webhosting about this issue. They are the best person to help with redirection issues.  ray a bugClosed Troubleshooting the Theme   Updated October 28, 2020 at 12:29pm   2 Most recent comment from Max:Hi Ray,its because the plugin you use is not compatible with Ajax page loading.There is 3 ways to resolve this:1) You can disable Ajax page loading by going to wp-admin > theme options > general sett ... Micheil Gray Essential Grid error 429Closed Troubleshooting the Theme   Updated October 26, 2020 at 9:52pm   4 Most recent comment from Max:The error is thrown directly by your instagram API account. You should check directly with Instagram how you can resolve this as im not very familiar with Instagram APIsOtherwise, perhaps you can us ... Markus Schlögl Theme OptionsClosed Troubleshooting the Theme   Updated October 26, 2020 at 4:59pm   7 Most recent comment from Max:Our theme options have always been in wp-admin > theme options. Thomas Tremain Ugly whitespace OR nav menu floating over contentClosed Troubleshooting the Theme   Updated October 25, 2020 at 10:00pm   19 Most recent comment from Thomas Tremain:Thank you.  I didn't realize the separate settings.  This is what I was looking for all along. Robey Social media icons not centeredClosed Troubleshooting the Theme   Updated October 25, 2020 at 8:22pm   12 Most recent comment from Max:You are welcome Robey,  cheers! Elizabeth Greene Warning MessageClosed Troubleshooting the Theme   Updated October 25, 2020 at 7:38pm   2 Most recent comment from Max:Hi,could you please elaborate on how to reproduce this issue on my end? Marco Colnaghi Podcast playerClosed Troubleshooting the Theme   Updated October 24, 2020 at 1:27pm   2 Most recent comment from Marco Colnaghi:OK, I managed to find a solution!Thanks anyway Steve Brown Changing a banner imageClosed Troubleshooting the Theme   Updated October 23, 2020 at 4:41pm   4 Most recent comment from Max:You are welcome Thomas Tremain Play icon getting cut off on iphoneClosed Troubleshooting the Theme   Updated October 21, 2020 at 3:04pm   8 Most recent comment from Alexandre Dubois:We still working on it. This will be fixed in the next theme update. We will probably released tomorrow.