Public Tickets
Wayne T Sealey
Divi SupportClosed
Troubleshooting the Theme
Updated October 17, 2020 at 4:57pm
2
Most recent comment from Max:Hi,if you work with Divi, you can implement the player into any of your page by using the shortcode and attributes. Please read this article: https://sonaar.ticksy.com/article/15282Let me know if it ...
Voytek
slider revolution licenseClosed
Troubleshooting the Theme
Updated October 17, 2020 at 4:42pm
2
Most recent comment from Max:Hi,If you have issues with plugin activations or updates, please read below:
Plugin updates:
Like any premium themes on the market, the premium plugins that come with the theme cannot be automatically ...
Abel Bascunana
How to reduce Soonar text fonts loading timeClosed
Troubleshooting the Theme
Updated October 15, 2020 at 9:39am
3
Most recent comment from Abel Bascunana:Ey Maxime,I solved it partially with some plugins like autoptimize or wp-optimize that let you now load these fonts and get the ones on your system. They are less pretty but there's not such big ...
Carrington
LogoClosed
Troubleshooting the Theme
Updated October 14, 2020 at 12:53am
4
Most recent comment from Max:You are welcome
Mike Rowley
Error on home page Declaration of Elementor\SR_ButtonPlayer::init()Closed
Troubleshooting the Theme
Updated October 12, 2020 at 9:40pm
3
Most recent comment from Mike Rowley:That worked! Thanks
Abel Bascunana
Not allowed to delete example postsClosed
Troubleshooting the Theme
Updated October 12, 2020 at 2:03pm
3
Most recent comment from Abel Bascunana:I managed to remove those post references from sitemap.xml. If I need to remove them definitely i'll let you know thanks!
Tariq Jamil
Essential GridClosed
Troubleshooting the Theme
Updated October 9, 2020 at 10:27pm
11
Most recent comment from Max:You are welcome
Abel Bascunana
Whats the variable name of the Playlist postype?Closed
Troubleshooting the Theme
Updated October 9, 2020 at 4:34pm
2
Most recent comment from Max:Hi,its called 'album'
José Pedro Ferreira
Update to version 4.19Closed
Troubleshooting the Theme
Updated October 9, 2020 at 4:31pm
6
Most recent comment from Max:Please update and tell me when you have the error so I can see
Bryce
Menu AlignmentClosed
Troubleshooting the Theme
Updated October 9, 2020 at 2:01pm
15
Most recent comment from Alexandre Dubois:Hi, I dont see any video on http://demo.arsonhouse.com/Are you talking about the image background? I dont have access to the wp-admin, but somewhere in the elementor editor the content box is set t ...
Jeff
Youtube display stopped workingClosed
Troubleshooting the Theme
Updated October 8, 2020 at 9:06pm
8
Most recent comment from Alexandre Dubois:Hi Jeff, No, this is not about a limit from Youtube. The same issue happen with vimeo. Something block or break the wp_oembed_get() function. I cant figure it out what is going wrong. May I ask whic ...
Jamare Harris
Music PlayerClosed
Troubleshooting the Theme
Updated October 6, 2020 at 8:22pm
14
Most recent comment from Alexandre Dubois:Great! This will be part of the next update
Tariq Jamil
WordpressClosed
Troubleshooting the Theme
Updated October 5, 2020 at 11:29pm
3
Most recent comment from Tariq Jamil:Thank you so much! You may close the ticket now.
Robey
Slider revolution not workingClosed
Troubleshooting the Theme
Updated October 3, 2020 at 1:37pm
6
Most recent comment from Alexandre Dubois:You are welcome Robey
Robert
Re-subscribing to Mailchimp does not workClosed
Troubleshooting the Theme
Updated September 25, 2020 at 2:07pm
2
Most recent comment from Max:Hi Robert,Umm, it's the first time I see this kind of issue. What I recommend here is that you embed the native Mailchimp form HTML code they provide so you can test directly with the native fo ...