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Public Tickets

José Pedro Ferreira Update to version 4.19Closed Troubleshooting the Theme   Updated October 9, 2020 at 4:31pm   6 Most recent comment from Max:Please update and tell me when you have the error so I can see Bryce Menu AlignmentClosed Troubleshooting the Theme   Updated October 9, 2020 at 2:01pm   15 Most recent comment from Alexandre Dubois:Hi, I dont see any video on http://demo.arsonhouse.com/Are you talking about the image background? I dont have access to the wp-admin, but somewhere in the elementor editor the content box is set t ... Jeff Youtube display stopped workingClosed Troubleshooting the Theme   Updated October 8, 2020 at 9:06pm   8 Most recent comment from Alexandre Dubois:Hi Jeff, No, this is not about a limit from Youtube. The same issue happen with vimeo. Something block or break the wp_oembed_get() function. I cant figure it out what is going wrong. May I ask whic ... Jamare Harris Music PlayerClosed Troubleshooting the Theme   Updated October 6, 2020 at 8:22pm   14 Most recent comment from Alexandre Dubois:Great! This will be part of the next update Tariq Jamil WordpressClosed Troubleshooting the Theme   Updated October 5, 2020 at 11:29pm   3 Most recent comment from Tariq Jamil:Thank you so much! You may close the ticket now.  Robey Slider revolution not workingClosed Troubleshooting the Theme   Updated October 3, 2020 at 1:37pm   6 Most recent comment from Alexandre Dubois:You are welcome Robey Robert Re-subscribing to Mailchimp does not workClosed Troubleshooting the Theme   Updated September 25, 2020 at 2:07pm   2 Most recent comment from Max:Hi Robert,Umm, it's the first time I see this kind of issue. What I recommend here is that you embed the native Mailchimp form HTML code they provide so you can test directly with the native fo ... Jaquan Williams Smith Can't access all theseClosed Troubleshooting the Theme   Updated September 25, 2020 at 2:11am   2 Most recent comment from Max:Hi,Could you please provide me access to your wp-admin and I will gladly check the issue you have. Jasmine The Essential GridClosed Troubleshooting the Theme   Updated September 23, 2020 at 3:18pm   13 Most recent comment from Max:Hi,this seems a bug directly caused by Essential Grid. I will report this bug to their dev team and we will have to wait for a plugin update that will address this issue.For the menu, you cannot deci ... Cleon Russell Theme QueryClosed Troubleshooting the Theme   Updated September 23, 2020 at 2:10pm   6 Most recent comment from Alexandre Dubois:You are Welcon Cleon FRANCIS ESSUMAN NELSON cannot import themeClosed Troubleshooting the Theme   Updated September 22, 2020 at 3:30pm   6 Most recent comment from Alexandre Dubois:Hi Francis, The iron demo importer plugin was not activated. I have activated it and everything seem to works well. Stefan Szo reimport demoClosed Troubleshooting the Theme   Updated September 22, 2020 at 3:17pm   4 Most recent comment from Alexandre Dubois:You are welcome Ethan MP3's Not UpdatingClosed Troubleshooting the Theme   Updated September 22, 2020 at 2:58pm   8 Most recent comment from Alexandre Dubois:Hi Ethan, I dont really understand the mp3 issue. On my device, when I vistie http://new.myqkaplan.com/playlist/aka-2/All tracks seem to play the right mp3. Maybe your have to clear the browser cach ... Stefan Szo Suggestion: don't take event date from publication dateClosed Troubleshooting the Theme   Updated September 21, 2020 at 4:56pm   2 Most recent comment from Max:Thank you Stefan! I will take it into consideration Richmond Magsambol installing Beats for Elementor..getting errorClosed Troubleshooting the Theme   Updated September 21, 2020 at 4:54pm   2 Most recent comment from Max:Hi,the error is caused by your plugin called RSS-Importer.This is not a plugin of our. Please contact the author of that plugin or deactivate the plugin.