Public Tickets
Richmond Magsambol
installing Beats for Elementor..getting errorClosed
Troubleshooting the Theme
Updated September 21, 2020 at 4:54pm
2
Most recent comment from Max:Hi,the error is caused by your plugin called RSS-Importer.This is not a plugin of our. Please contact the author of that plugin or deactivate the plugin.
Kelvin
The execution failedClosed
Troubleshooting the Theme
Updated September 21, 2020 at 4:22pm
4
Most recent comment from Alexandre Dubois:Good news.Please advise if something is missing.
Pablo Mielgo
Problems to display GiveWp plugin formClosed
Troubleshooting the Theme
Updated September 18, 2020 at 1:52pm
7
Most recent comment from Max:Hi Pablo,Im truly sorry for the issue you have,.While GIVEWP found out that their plugin work with another theme activated (ex: twenty nineteen), I have ran several tests and found out that they stil ...
James Thompson
Site title and taglineClosed
Troubleshooting the Theme
Updated September 17, 2020 at 1:38pm
5
Most recent comment from Max:This template is not a essential grid's item. Its a custom php/JS templates provided with our theme. To modify/alter it, you can do it by using child theme and modify the php code to suits your n ...
Westley
Category View: Classic Menu Logo disappears upon scrolling back up.Closed
Troubleshooting the Theme
Updated September 16, 2020 at 4:06pm
2
Most recent comment from Alexandre Dubois:Thanks a lot, This issue is already fixed but we have not released it yet. The next theme update will fix this. But thanks again. Your help is very appreciated
Denon
Menus not displaying correctlyClosed
Troubleshooting the Theme
Updated September 15, 2020 at 6:17pm
2
Most recent comment from Max:Hi,I cant replicate this issue when i go on your website: https://d.pr/i/JVbsA0However, what you describe seems related to your SSL certificate OR CDN. You can check more details about this issue by ...
Stephanie
Responsive menu paddingClosed
Troubleshooting the Theme
Updated September 14, 2020 at 6:36pm
3
Most recent comment from Stephanie:Perfect! Thanks so much. Excited to roll out my website soon!
Jeppe Ilskov
No Sonaar blocks in elementorClosed
Troubleshooting the Theme
Updated September 14, 2020 at 1:38pm
2
Most recent comment from Jeppe Ilskov:I found the plug-in I needed to activate, so the problem is solved. Thanks
Sergio Aquino
Main menu on elementor with sonaarClosed
Troubleshooting the Theme
Updated September 13, 2020 at 2:16pm
4
Most recent comment from Max:Glad you have resolved it. Have a nice day
Nicolas Godefroy
LoadingClosed
Troubleshooting the Theme
Updated September 10, 2020 at 2:46pm
2
Most recent comment from Alexandre Dubois:Hi Nicolas,We cant change the loading order. For some technical reason the menu have to be hidden when the page are loading but This is not required in your case. Please go to wp-admin>theme options ...
Lauren Waters
addon for elementor isnt installingClosed
Troubleshooting the Theme
Updated September 8, 2020 at 1:07pm
3
Most recent comment from Max:You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/
Jonathan Sender
tools do not show demo contentClosed
Troubleshooting the Theme
Updated September 7, 2020 at 5:54pm
6
Most recent comment from Max:Sorry to hear about your bad experience.
The only thing I can say here is that facts are showing that WordPress is the most popular and the most flexible website builder in the world.
If you want a w ...
Stephanie
Changes not appearing on live page after clearing cachesClosed
Troubleshooting the Theme
Updated September 4, 2020 at 7:04pm
8
Most recent comment from Alexandre Dubois:You are welcome
Dan Ahrendt
Events Posts - Where's The Excerpt?Closed
Troubleshooting the Theme
Updated September 4, 2020 at 1:45pm
2
Most recent comment from Max:Hi Dan,currently even if the code say we support it, we are not using it on the front-end.That might be usefull however if you use third party plugins that use CPT + Excerpts.
Joelington
the whole theme disappearClosed
Troubleshooting the Theme
Updated September 1, 2020 at 6:01pm
32
Most recent comment from Max:Please DONT delete/rollback to a previous verison again. the new verison is just fine. make sure to clear your browser cache, thats it.If there is an issue, let me know but dont goes back to a previou ...