Public Tickets
Micheil Gray
Essential Grid error 429Closed
Troubleshooting the Theme
Updated October 26, 2020 at 9:52pm
4
Most recent comment from Max:The error is thrown directly by your instagram API account. You should check directly with Instagram how you can resolve this as im not very familiar with Instagram APIsOtherwise, perhaps you can us ...
Markus Schlögl
Theme OptionsClosed
Troubleshooting the Theme
Updated October 26, 2020 at 4:59pm
7
Most recent comment from Max:Our theme options have always been in wp-admin > theme options.
Thomas Tremain
Ugly whitespace OR nav menu floating over contentClosed
Troubleshooting the Theme
Updated October 25, 2020 at 10:00pm
19
Most recent comment from Thomas Tremain:Thank you. I didn't realize the separate settings. This is what I was looking for all along.
Robey
Social media icons not centeredClosed
Troubleshooting the Theme
Updated October 25, 2020 at 8:22pm
12
Most recent comment from Max:You are welcome Robey, cheers!
Elizabeth Greene
Warning MessageClosed
Troubleshooting the Theme
Updated October 25, 2020 at 7:38pm
2
Most recent comment from Max:Hi,could you please elaborate on how to reproduce this issue on my end?
Marco Colnaghi
Podcast playerClosed
Troubleshooting the Theme
Updated October 24, 2020 at 1:27pm
2
Most recent comment from Marco Colnaghi:OK, I managed to find a solution!Thanks anyway
Steve Brown
Changing a banner imageClosed
Troubleshooting the Theme
Updated October 23, 2020 at 4:41pm
4
Most recent comment from Max:You are welcome
Thomas Tremain
Play icon getting cut off on iphoneClosed
Troubleshooting the Theme
Updated October 21, 2020 at 3:04pm
8
Most recent comment from Alexandre Dubois:We still working on it. This will be fixed in the next theme update. We will probably released tomorrow.
Wayne T Sealey
Divi SupportClosed
Troubleshooting the Theme
Updated October 17, 2020 at 4:57pm
2
Most recent comment from Max:Hi,if you work with Divi, you can implement the player into any of your page by using the shortcode and attributes. Please read this article: https://sonaar.ticksy.com/article/15282Let me know if it ...
Voytek
slider revolution licenseClosed
Troubleshooting the Theme
Updated October 17, 2020 at 4:42pm
2
Most recent comment from Max:Hi,If you have issues with plugin activations or updates, please read below:
Plugin updates:
Like any premium themes on the market, the premium plugins that come with the theme cannot be automatically ...
Abel Bascunana
How to reduce Soonar text fonts loading timeClosed
Troubleshooting the Theme
Updated October 15, 2020 at 9:39am
3
Most recent comment from Abel Bascunana:Ey Maxime,I solved it partially with some plugins like autoptimize or wp-optimize that let you now load these fonts and get the ones on your system. They are less pretty but there's not such big ...
Carrington
LogoClosed
Troubleshooting the Theme
Updated October 14, 2020 at 12:53am
4
Most recent comment from Max:You are welcome
Mike Rowley
Error on home page Declaration of Elementor\SR_ButtonPlayer::init()Closed
Troubleshooting the Theme
Updated October 12, 2020 at 9:40pm
3
Most recent comment from Mike Rowley:That worked! Thanks
Abel Bascunana
Not allowed to delete example postsClosed
Troubleshooting the Theme
Updated October 12, 2020 at 2:03pm
3
Most recent comment from Abel Bascunana:I managed to remove those post references from sitemap.xml. If I need to remove them definitely i'll let you know thanks!
Tariq Jamil
Essential GridClosed
Troubleshooting the Theme
Updated October 9, 2020 at 10:27pm
11
Most recent comment from Max:You are welcome