Public Tickets
Julia
MP3 player out of work and not visibleClosed
MP3 Audio Player Plugin
Updated September 2, 2021 at 3:53pm
10
Most recent comment from Max:Please read this article about speed issues and optimizations: https://sonaar.ticksy.com/article/13839/
Svetlana
How to add a category to a page.Closed
General Help on the Theme
Updated September 2, 2021 at 2:24pm
5
Most recent comment from Svetlana:Thank you. We do not understand each other and I will do it differently. I will make a category in the menu instead of a page. The topic can be closed.
GertJan van Schuppen
Font on computer and mobileClosed
General Help on the Theme
Updated September 2, 2021 at 1:51pm
4
Most recent comment from Alexandre Dubois:Hi, No option is available in the theme option but you can use a JS fucntion.Please go to wp-admin>theme options>custom css/jsAnd add this code in the custom JS field(not the custom css field)IRON.res ...
Mattia Montesanti
How to set up a song for the album sliderClosed
General Help on the Theme
Updated September 1, 2021 at 3:24pm
2
Most recent comment from Alexandre Dubois:Please read this documentation https://sonaar.ticksy.com/article/13946/
GertJan van Schuppen
Playlist on mobileClosed
Troubleshooting the Theme
Updated September 1, 2021 at 3:16pm
2
Most recent comment from Alexandre Dubois:Hi, Please add this custom CSS:@media screen and (max-width: 767px) {.srt_player-container .iron-audioplayer .track-number{padding-left: 0px;}}
Viet Nguyen
How many events per page not workingClosed
Troubleshooting the Theme
Updated September 1, 2021 at 3:12pm
2
Most recent comment from Alexandre Dubois:Hi, You have to go to wp-admin>settings>readingAnd increase the "Blog pages show at most" opiton.
Castro
WoocommerceClosed
MP3 Audio Player Plugin
Updated September 1, 2021 at 2:09pm
4
Most recent comment from Max:Bien à vous!,cordialement
Yannick Gallist
Music loops since last updateClosed
MP3 Audio Player Plugin
Updated August 31, 2021 at 1:18pm
10
Most recent comment from Alexandre Dubois:Hi Yannick, Yes the update will include both fix
Jeffrey
Shoutcast Streaming AudioClosed
General Help on the Theme
Updated August 31, 2021 at 12:13pm
2
Most recent comment from Max:Hi Jeffrey,Correct, we dont connect to the icecast API so we cannot retrieve the metadata. We only stream/fetch the media file in real-time.
Mattia Montesanti
Activating theme licenseClosed
Get Started with the Theme
Updated August 31, 2021 at 11:58am
18
Most recent comment from Mattia Montesanti:Thanks, you solved my problems!Best regards, Mattia.
Juan Kurtis
Subscription QuestionClosed
MP3 Audio Player Plugin
Updated August 30, 2021 at 3:40pm
2
Most recent comment from Max:Hello Juan,Thanks for reaching out.The Theme Lifetime Membership does not include the MP3 Audio Player Pro plugin. The MP3 Audio Player Pro is a standalone plugin that can be used with any other WordP ...
Reggie Hester
mp3 player pro insallationClosed
MP3 Audio Player Plugin
Updated August 30, 2021 at 2:51pm
3
Most recent comment from Alexandre Dubois:Hi Reggie, First, the "mp3 player" and the "mp3 player PRO" have to be installed and activated. https://d.pr/i/xbJ9jCAnd go to wp-admin>MP3 Player>license, to activate your license.See here
Pieter
WP RocketClosed
Troubleshooting the Theme
Updated August 30, 2021 at 2:34pm
2
Most recent comment from Alexandre Dubois:Hi Pieter, In the WP Rocket settings, please disable the JS and CSS minify options.Here our documentation about the optimizationhttps://sonaar.ticksy.com/article/13839/
Eric Rodriguez
IG Feed Generating ErrorClosed
General Help on the Theme
Updated August 30, 2021 at 10:34am
6
Most recent comment from Max:Hi
This is due to the latest Elementor plugin update 3.1x.
Please make sure to update your Sonaar theme and the Elementor for Sonaar plugin as well. We have released a theme updated the same day tha ...
Vincent
Show Sonaar MP3 on Archive ProductClosed
MP3 Audio Player Plugin
Updated August 27, 2021 at 4:03pm
6
Most recent comment from Max:You are welcome