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Public Tickets

Dan Bulk UploadClosed MP3 Audio Player Plugin   Updated August 8, 2021 at 9:45pm   2 Most recent comment from Dan:I figured it out... Matthew David Wheeler RefundClosed MP3 Audio Player Plugin   Updated August 8, 2021 at 7:52am   1 Most recent comment from Matthew David Wheeler:Hello, I would like a refund on my purchase I made today. It wasn't what I was looking for. Please let me know. Thanks.  Svetlana Can't get old data backClosed Troubleshooting the Theme   Updated August 5, 2021 at 8:02pm   5 Most recent comment from Svetlana:Thanks for the answer. This ticket can be closed Mark LaChapelle installing themeClosed Troubleshooting the Theme   Updated August 3, 2021 at 3:31am   4 Most recent comment from Max:Hi Mark, You can get your license key by login into your Sonaar.io account and go to My Account > License Keys  Anya Camins Floating Sicky PlayerClosed MP3 Audio Player Plugin   Updated August 2, 2021 at 8:20pm   9 Most recent comment from Anya Camins:Everything is good on my I don't need to adjust the play button thank you! zeke woollett js errorsClosed Troubleshooting the Theme   Updated August 2, 2021 at 6:16pm   10 Most recent comment from zeke woollett:This is helpful - had been in contact with them previously to clean up some errors - this gives me some direction in reaching out again - thank you Paul Zimmermann Filtering Music BPMClosed MP3 Audio Player Plugin   Updated August 2, 2021 at 4:20pm   3 Most recent comment from Max:Excellent ! thanks for sharing! Roger S Richards Minimize license to ONE purchase for migrationClosed General Help on the Theme   Updated August 2, 2021 at 4:17pm   2 Most recent comment from Max:Hi,What you can do is buy the theme, activate it and develop it on your staging server, and when you are ready to migrate, you will have the option to switch your activated domain to another domain s ... Peter Myles Snashall 1 trackClosed MP3 Audio Player Plugin   Updated August 2, 2021 at 4:10pm   2 Most recent comment from Max:Hi,The audio player reads a playlist. However, you can use 1 track in a "playlist" so your player will be a 1-track only player and it has many options on how you want to display the player on your p ... Obadiah Ifeanyi Header Covers SliderClosed General Help on the Theme   Updated August 2, 2021 at 4:08pm   2 Most recent comment from Max:Hi,I cant seem to be able to reproduce the same issue as your screenshot on my computer.can you elaborate on how I can reproduce it? Rand Wetherwax 1st track play click displays Sticky Player but does not start songClosed MP3 Audio Player Plugin   Updated August 2, 2021 at 3:46pm   2 Most recent comment from Max:Hi,Depending the browser you are using, this is a "normal" behavior. Plays and autoplays are controlled by the browser. Since the sticky player is a "second player" launched by a distinct button, some ... Thor HTTP Loopback ConnectionsClosed Troubleshooting the Theme   Updated August 2, 2021 at 3:31pm   4 Most recent comment from Max:Thanks for sharing Shawn refundClosed Troubleshooting the Theme   Updated July 29, 2021 at 6:51pm   6 Most recent comment from Alexandre Dubois:the refund has been processed Mike S Negative effect on web vitalsClosed MP3 Audio Player Plugin   Updated July 28, 2021 at 8:26pm   6 Most recent comment from Alexandre Dubois:We have heard you. We will do our best to fix this soon Sophie Laliberte Hide playlist titleClosed MP3 Audio Player Plugin   Updated July 28, 2021 at 6:05pm   2 Most recent comment from Alexandre Dubois:Hello / Bonjour SophieThe option to hide the title is available through the elementor editor, or through the block editor, If you are using a shortcode, without one of those editors, no option or par ...