Public Tickets
Jesse Bias
MenusClosed
Troubleshooting the Theme
Updated June 21, 2021 at 6:02pm
5
Most recent comment from Alexandre Dubois:https://sonaar.ticksy.com/article/16966/
malik kalim ullah khan
logo isnt loadingClosed
Troubleshooting the Theme
Updated June 21, 2021 at 3:43pm
2
Most recent comment from Alexandre Dubois:Hi,I can see the logo on my side https://d.pr/i/VOxzV2Maybe you have to clear the browser cache.
Laura Roth
Prevent DownloadClosed
MP3 Audio Player Plugin
Updated June 18, 2021 at 3:22pm
6
Most recent comment from Max:You are welcome Laura
Dana Newhouse
mp3 player repeatsClosed
MP3 Audio Player Plugin
Updated June 16, 2021 at 3:31pm
5
Most recent comment from Dana Newhouse:Hi Alexandre,I'll have to get back to you in a day or two. My site is migrating today from a shared business account to a VSP plan. If, after that's accomplished the problem persists, I' ...
Isabel Munoz
Player Crash on MobileClosed
MP3 Audio Player Plugin
Updated June 16, 2021 at 1:14pm
4
Most recent comment from Max:You are welcome
Anthony Papajohn
WasabiClosed
Podcast Help on the Theme
Updated June 16, 2021 at 1:05pm
4
Most recent comment from Max:If your are able to play the stream URL in a default web browser and it play natively, then it will work with our playerIf you have additional questions, let me know
James E Scollard
Complete FailureClosed
General Help on the Theme
Updated June 16, 2021 at 3:03am
6
Most recent comment from Max:Ok, Next time, I'd recommend to contact us if something is broke when you update.. We would have fix it like in 2 minutes! And support is covered when you renew the license. Do you still want m ...
tanzj
mp3 files uploadClosed
MP3 Audio Player Plugin
Updated June 15, 2021 at 8:48pm
2
Most recent comment from Alexandre Dubois:Hi Tanjz,This limit is not related to the plugin. You have to increase the max upload limit size on the server side. You have to contact your webhost provider.
Linda Stiles
want player to repeatClosed
General Help on the Theme
Updated June 15, 2021 at 5:34pm
2
Most recent comment from Alexandre Dubois:Hi Linda, I have fixed the issue. The fix will be also part of the next theme update
sosa
Playlist stalling frequently in each songClosed
MP3 Audio Player Plugin
Updated June 15, 2021 at 2:05pm
4
Most recent comment from Max:Hi,we do have a setting to stop the current track when its completed and prevent it to skip to next track, but we don't have an option to stop the playlist once the playlist has completed. It wil ...
Justinian
License Does Not WorkClosed
MP3 Audio Player Plugin
Updated June 15, 2021 at 2:00am
3
Most recent comment from Max:Hi, Are you using php 7.x?Make sure you don't use php 8 as half of the wordpress plugins are not compatible with php 8 yet.
Niall Flynn
Close account delete dataClosed
MP3 Audio Player Plugin
Updated June 14, 2021 at 1:47pm
4
Most recent comment from Max:Subscribtion is cancelled and account removed.
Sterling Williams
Hey Guys! Curious if custom header breakpoint settings can be added in Sonaar yet?Closed
Troubleshooting the Theme
Updated June 11, 2021 at 3:19pm
6
Most recent comment from Alexandre Dubois:You did well. Nice menu.
Charlie Dolinger
license key invalid and cannot edit homepage in elementorClosed
Troubleshooting the Theme
Updated June 11, 2021 at 3:06pm
4
Most recent comment from Alexandre Dubois:Hi,Once the theme is up to date please go to wp-admin>plugins and you will see if the plugin has to be updated too. https://d.pr/i/giRLSNYes update the Database
Jeffrey Chadwick
How can I link a button on our website, to start playing an individual song or playlist?Closed
MP3 Audio Player Plugin
Updated June 11, 2021 at 2:55pm
6
Most recent comment from Alexandre Dubois:Hi,You can use the "trackid" parameter to select a specific track. The first track has the "0" as the trackid and the second track "1". IRON.sonaar.player.setPlayer({ id:"1218", trackid:"0"})