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Public Tickets

Ted Hildebrandt My Main Menu disappeared?Closed MP3 Audio Player Plugin   Updated October 17, 2020 at 7:23pm   4 Most recent comment from Max:You are welcome Wayne T Sealey Divi SupportClosed Troubleshooting the Theme   Updated October 17, 2020 at 4:57pm   2 Most recent comment from Max:Hi,if you work with Divi, you can implement the player into any of your page by using the shortcode and attributes. Please read this article: https://sonaar.ticksy.com/article/15282Let me know if it ... Voytek slider revolution licenseClosed Troubleshooting the Theme   Updated October 17, 2020 at 4:42pm   2 Most recent comment from Max:Hi,If you have issues with plugin activations or updates, please read below: Plugin updates: Like any premium themes on the market, the premium plugins that come with the theme cannot be automatically ... Shannon Plaquet ChangeLogClosed General Help on the Theme   Updated October 16, 2020 at 4:59pm   4 Most recent comment from Max:Thanks,actually the theme is compatible with multisite..but the auto-updater is not. I will add it to our roadmap but its not in our priority at this time. Juventinius Mashapa Maximum execution time of 10 seconds exceededClosed Get Started with the Theme   Updated October 16, 2020 at 2:23pm   2 Most recent comment from Alexandre Dubois:Hi there, Have increase the Maximum execution time in the htaccess file?Please follow instruction here: https://www.wpbeginner.com/wp-tutorials/how-to-fix-fatal-error-maximum-execution-time-exceeded- ... Johnny Burke connecting RSS feed from BuzzsproutClosed Podcast Help on the Theme   Updated October 15, 2020 at 8:31pm   1 Most recent comment from Johnny Burke:I have added some episodes from my Buzzsprout account, but a) it does not have the look of the Podcrafter player, and b) the info from Buzzsprout has not been updated on closertovenus.com. My deve ... Ted Hildebrandt No playlist selected error Closed MP3 Audio Player Plugin   Updated October 15, 2020 at 8:11pm   3 Most recent comment from Alexandre Dubois:Hi Ted, Each wordpres posts have a ID. The albums ID is the ID from the playlist post. When you edit a playlist, you can find the ID in the URL. But the shortcode generator should to that  automa ... Steve Brown Editing templatesClosed General Help on the Theme   Updated October 15, 2020 at 10:00am   7 Most recent comment from Steve Brown:Thanks Maxime, you may close the ticket. Abel Bascunana How to reduce Soonar text fonts loading timeClosed Troubleshooting the Theme   Updated October 15, 2020 at 9:39am   3 Most recent comment from Abel Bascunana:Ey Maxime,I solved it partially with some plugins like autoptimize or wp-optimize that let you now load these fonts and get the ones on your system. They are less pretty but there's not such big ... jacob Eickhardt produktClosed Get Started with the Theme   Updated October 14, 2020 at 4:27pm   12 Most recent comment from Max:Alright, I have refunded the item Jacob ! If you change your mind someday or you would like to test our product (or other products) once more time, let me know. I will offer my personal assistance to ... Cosmin Mirza Hide MP3 Download Link?Closed MP3 Audio Player Plugin   Updated October 14, 2020 at 2:09pm   2 Most recent comment from Max:Hello Cosmin,Unfortuntely, that is not possible because the browser needs to know what is the source file in order to play it in the browser and thus, the source is available. Any media that is being ... Carrington LogoClosed Troubleshooting the Theme   Updated October 14, 2020 at 12:53am   4 Most recent comment from Max:You are welcome Vinci Falconi Diakov External podcastClosed Podcast Help on the Theme   Updated October 13, 2020 at 11:53pm   4 Most recent comment from Max:We support these streaming servers along with our real-time spectrum soundwave: - Local MP3 - Icecast - Libsyn - Stitcher - Shoutcast - Acast - Amazon S3 - FMStream.org - or any web server that you co ... Tariq Jamil Facebook & Instagram Feed - Essential GridClosed General Help on the Theme   Updated October 13, 2020 at 7:05pm   2 Most recent comment from Max:Hi there,Im not sure how this will affect the third party plugin called Essential Grid because they are already require that you input your own Facebook API key to stream content from facebook/IG.th ... Michael Cormier Podcast barClosed Podcast Help on the Theme   Updated October 13, 2020 at 4:25pm   5 Most recent comment from Max:Hi,Now the podcast are playing.For the malware, I recommend you check directly with your web hosting as im not familiar with this, its outside my expertise im afraid.